An introduction to support on Envato Market

  • Envato staff look over every item before it can be sold on Envato Market.
  • Technical items contain help files to introduce you to the item and its components.
  • Authors can choose to support their items but this is optional and may vary.

Author support for this item

The author of this item, bdthemes, will respond to buyers’ questions and provide limited support through their own support system.

Additional information from bdthemes:

WE WILL ON HOLIDAY [Eid al-Adha] FROM 26TH JULY 2014 – 1ST AUGUST 2014 SO IN THAT TIME YOU CAN’T GET SUPPORT FROM OUR SUPPORT TEAM. SO IT’S BETTER IF YOU LOOK ON OUR DOCUMENTATION WEBSITE AND VIDEO CHANNEL FOR YOUR PROBLEM OR BUG.

Go to item support

Common WordPress Installation Issues

Missing style sheet error when installing the theme

A common issue that can occur with users new to installing WordPress themes is a “Broken theme and/or stylesheets missing” error message being displayed when trying to upload or activate the theme. This error message does not mean that the theme you have purchased is broken, it simply means it has been uploaded incorrectly. Luckily, there is a very easy fix.

Frequently Asked Questions

What is the server requirement?

it’s need: minimum php version 5.3 and mysql version 5.5 to run this template and quickstart package.

Is that possible to setup my site like demo site?

Yes why not? because it’s include a clone package that you can install it in a minute. if you need help then contact with me i will setup it for you :)

Is the template support to tablet and mobile device?

Sure it’s a Responsive Design that’s why it’s fit to all devices.

I want learn how to manage all about beauty salon template

I can’t setup your template. Can you setup the template for me?

Yes i can help you to setup template like demo site. I always try to help my clients for see happy face :D

absolutely free template setup like demo site for my clients, just bought the template and contact with me

Getting like this error:

Warning: require(DIR/warp.php) [function.require]: failed to open stream: No such file or directory in /home/xxxxx/public_html/rosey/wp-content/themes/BeautySalon/index.php on line 10

Warning: require(DIR/warp.php) [function.require]: failed to open stream: No such file or directory in /home/xxxxx/public_html/rosey/wp-content/themes/BeautySalon/index.php on line 10

Fatal error: require() [function.require]: Failed opening required ‘DIR/warp.php’ (include_path=’.:/usr/lib/php:/usr/local/lib/php’) in /home/xxxxx/public_html/rosey/wp-content/themes/BeautySalon/index.php on line 10

Your server lower than php version 5.3 so you need to update your php version to 5.3+

just contact with your server administrator they can easily upgrade your php version :)

When to contact Envato Support

Authors are experts on their own items, but if you're having trouble using Envato Market you should come straight to Envato Support.

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