34 comments found

  • Bought between 10 and 49 items
  • Has been a member for 1-2 years

No response in 7 days, this support sucks. I want a refund, this is useless!

digith

Hi, applemooz, very sorry for reply so late, have you fix the problem? if not, i will help you.

I used spare time to design email templates before, this time i traveled outland two months due to my job, and inconvenient to login into themeforest, so i can not provide customer support, now i have resigned and set up digith studio, we will design more professional template and provide best customer support. Say sorry again and good luck!

  • Bought between 100 and 499 items
  • Has been a member for 5-6 years
marispb Purchased

I see that you are not responding clients. Hopefully you will answer me. I can’t edit the text and images in the themebuilder? I successfully installed the template builder, but where is the option to edit and replace the elements?

digith

Hi, marispb, very sorry for reply so late, the template builder v1.0 only generate the layout of your email page, and you need to edit contents in some editor(e.g. dreamweaver or others), if you use mailchimp or campaignmonitor, please choose mailchimp version or campaignmonitor version and download the page, then import the page into mailchimp/.campaignmonitor to edit the content.

And please wait for about 1 month, the template builder will updated to version2 ( all my templates will update one by one), and CKeditor will integrated into the builder, then you can edit the content directly in the builder. Please follow me to get the update info.

I used spare time to design email templates before, this time i traveled outland two months due to my job, and inconvenient to login into themeforest, so i can not provide customer support, now i have resigned and set up digith studio, we will design more professional template and provide best customer support. Say orry again and good luck!

  • Bought between 50 and 99 items
  • Has been a member for 5-6 years
dboroi Purchased

In outlook, my text keeps getting blocked out on left side. Any thoughts on how I can fix?

See below:

Default-user
dboroi Purchased

Nevermind.. fixed

digith

Hi, dboroi, happy to here that and very sorry for reply so late.

I used spare time to design email templates before, this time i traveled outland two months due to my job, and inconvenient to login into themeforest, so i can not provide customer support, now i have resigned and set up digith studio, we will design more professional template and provide best customer support. Say orry again and good luck!

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years

With comments like the last two, I can’t see much to entice me to buy…Pity, but there you go

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years

I have got my template builder working and am inporting into mailchimp. All is working fine except the module with the social icons. When I go to create an email in mailchimp the icons are vertical in the builder but not in the preview, which i could live with. However, if I go to link them to our social site it has them at 64×64 not 32×32 and it distorts the whole module. Can you please advise? Thank you.

digith

Hi, tillamookchamber,sorry for reply so late, you saw the social icons in vertical line is due to the mailchimp, it will not affect your final email , take it easy, about the size, if you use the social icons i made for the template, mailchimp will ignor the size i set in the code, you can fix the problem by edit the social icons images( edit->import the icons again- >set the width and height->save).

This social icons will show as big size on mobile device because i reset the social icons size in media query css ( Recipients can click them easier),

I used spare time to design email templates before, this time i traveled outland two months due to my job, and inconvenient to login into themeforest, so i can not provide customer support, now i have resigned and set up digith studio, we will design more professional template and provide best customer support. Say orry again and good luck!

  • Bought between 1 and 9 items
  • Has been a member for 2-3 years
Theme Builder not work… Can you check? http://cleberport.com/all/tb/digith_template_builder/
digith

Hi, cleberport, very sorry for reply so late, please upload both [ digith_template_builder] and [ html ] folders into your server, then it will works ok! I used spare time to design email templates before, this time i traveled outland two months due to my job, and inconvenient to login into themeforest, so i can not provide customer support, now i have resigned and set up digith studio, we will design more professional template and provide best customer support. Say orry again and good luck!

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years

It should say in the notes that you need a PHP server to host and run the Template Builder.

At the moment, a buyer doesn’t find that out until you buy it and download all the files.

digith

Hi, sorry for that, i’ve write installagtion info in the item details, do you see the
,and you know , almost all the builder tools use php to export(download) the final email page for users, and do not worry about the installation, it is very easy, if you has problem, letter me at digith@outlook.com, i will help you. Many thanks!

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years

I too am having the issue with the CKeditor not integrating. Do you have the update for this fix yet?? I just bought this…and I wish I would have read the comments beforehand. Doh.

digith

Hi,treyb1829, sorry for that, the builder do not integrated file mananger due to the security , i think it may has some risk to my client’s server, so ,please upload the images first, and then you can change the images by input the url of the images. A best way is using upload function of wordpress, and then input the images url in the CKeditor, that is the best way.

You know , though there is a plugin “CKfiner”, but it is not a free plugin, and i have think about the security, so….

Hope these words can help you, good lcuk!

  • Bought between 1 and 9 items
  • Exclusive Author
  • Has been a member for 0-1 years

Hello. There are modules that can not insert them into the email page are modules in a wide column and another narrower. Attempt to insert but do not appear, why does this happen?, How I can fix this to insert these modules?

Thank you.

digith

Hi, sorry for replay late, please send your builder url to me, my email address is digith@outlook.com, will review it and then give you the suggestion. good luck!

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years

Hi,

The e-mail downloaded after being built isn’t responsive, do you know why ?

Thanks :)

digith

Hi, may be use the project file, please click the download menu in the left sidebar, and then choose page version and click the red download button to get your final page, do not use project file send your email, please try, if still has problem, letter me to digith@outlook.com, i will help you, good luck!

  • Bought between 10 and 49 items
  • Has been a member for 2-3 years
sysret Purchased

hi

I am not able to edit the design after downloading.

I saved the project file and then I load it again at it says only that the file has been uploaded but the design gets not loaded int the template builder?

Any help

digith

Hi,sysret, do not worry about that, i use jquery – file- upload plugin to upload file (which is the best plugin), just see the documentaion, and find the FAQ, there is the method to fix the problem, please try, if still has problem, just letter me to digith@outlook.com, i will help you. good luck! 8-)

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years

Ok, I thought you are going to get working on the support :( I purchased the template and need help with the template builder! I uploaded the directors to my server but I cannot get them to work… I keep getting a 404 error… :(

digith

Hi, sorry for reply so late, traval outside 3 days, and can not support, say sorry again, please do not worry about it, please give me your builder url, send to the digith@outlook.com, i will review it, and please wait for about 3 days, my builder online service will set up, and then you can use the online builder( do not install it yourself if your do not family with the server and php), good luck!

digith

hi, do not worry about the builder, now 1000+ clients using it, please give me your builder url, send to my email: digith@outlook.com, i will review your builder, and then give you the suggestion. good luck! 8-)

digith

And the builder online service will start working in about 2-3 days…

  • Bought between 100 and 499 items
  • Has been a member for 4-5 years
  • United States
audev14 Purchased

Hello, Decent template, but it’s got some bugs with styling, when i export regular html there seems to be large gaps between for example header and the next text area

digith

Hi,audev14,did you get the final pages by click the download button in the left sidebar? I think you maybe use the [ save project ] file function, the project file is not for the email campaign, it is the structure file( include CKeditor tags and info ), please try it again, if still has problem, please letter me to digith@outlook.com, i will help you fix the problem, good luck! 8-)

  • Bought between 10 and 49 items
  • Has been a member for 0-1 years

Doing my second newsletter and it is asking me to buy the template again… What can I do?

digith

Hi, sorry for reply so late, please refresh the builder, and then do it again, this is due to the server or your transfer speed, js not loaded in a right way, refresh the builder will ok, plz try, if still has problem, letter me to digith@outlook.com, i will help you, best regards! 8-)

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