214 comments found

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years
romond Purchased

Hi again. I been working on this theme for a couple of months using localhost to develop the website. Recently I’ve uploaded the whole website to a live server. Everything went fine until I recieved a message [object Object] on the Load More button (Ajax) of the homepage, and this happens only on the live site.

Is there any fix for this?

cosmothemes

Hi,

please give us a link to the page with the “Load more” – so we could inspect a little bit. Thanks.

Default-user
romond Purchased

Here’s the link http://buenpastorancud.cl/ Whole website is in spanish, the button says “Cargar más” at the end of the homepage (before the footer).

cosmothemes

Please verify your server’s error log, as you have error 500 for http://buenpastorancud.cl/wp-admin/admin-ajax.php file. You may as well consult with your hosting provider. If you still can’t find the cause of the error, please open a ticket at https://cosmothemes.zendesk.com/home with an FTP account, and the error log attached.

Best wishes, Nick

  • Elite Author
  • Bought between 10 and 49 items
  • Exclusive Author
  • Has been a member for 3-4 years
  • Most Wanted Bounty Winner
  • Referred between 200 and 499 users
  • Sold between 250 000 and 1 000 000 dollars
  • United States

Dear all, if you updated your installations to WordPress 3.9, and you met any strange behaviors, please see this article https://cosmothemes.zendesk.com/entries/27422541-Update-WP-3-9

Cheers!

  • Bought between 100 and 499 items
  • Has been a member for 7-8 years
wdub28 Purchased

I purchased this theme and am using it now. I have an SEO group helping with my site and they are concerned because for the amount of Java script in it that is slowing the site down, and really blocking a lot of SEO tactics. Do you have any recommendations

cosmothemes

Please open a ticket at https://cosmothemes.zendesk.com/home with the list concerning the SEO tactics you and your team may have. Please include the JS or the other code you might find confusing, so we could come to an agreement.

Looking forward for your ideas! Cheers!

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years

I’m having issues with the responsive navigation and drop down disappearing. Anyway you could help me locate the problem? www fogbos org

Default-user

Hello, I actually guessed it might be the 3.9 version, so I had already downgraded it to 3.8 and nothing changed. I just followed the link instructions for 3.8 and it’s still not working… anyway to find out what is affecting this?

Default-user

I mean I followed those instructions in my 3.8 version, it was technically for 3.9 but I tried it anyway and nothing changed.

cosmothemes

Very interesting. Please send us at https://cosmothemes.zendesk.com/agent/#/dashboard an admin account. We’ll have a look. Thanks.

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years

Hello, i’ve updated to WP 3.9 and now my Slideshow loadingwheel spins all time. can you help me?

Default-user

OK, i’ve fixed with your “newmansory” corrections. Thx https://cosmothemes.zendesk.com/entries/27422541-Update-WP-3-9

cosmothemes

Ok, glad you made it!

  • Bought between 10 and 49 items
  • Has been a member for 1-2 years

Hi, in my website http://www.arcidiocesi.vc.it in the events date i’ld like to translate the date “2 days left” with italian “Tra 2 giorni”. How can I insert “tra” before the number please?

cosmothemes

Hi,

please open\belief\lib\php\main.php file, and find function dateDiff . Find/edit next 2 lines: http://pastebin.com/raxWnUAN

Cheers!

Default-user

Thanks! Now is ok, but I can’t see the day “Tomorrow”. Is correct or is an error? Thanks so much.

cosmothemes

i think it should show just http://i.imgur.com/eVx0rEn.png 1 days left. Here is an update function, with the plural fixed http://pastebin.com/v7Se7M97 . You can edit the “1 day” in Tomorrow.

Cheers!

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years

Hi there

Love the theme, but I’m having a serious issue with it. Currently, theres a loading signal on my homepage, enabling me to access other parts of the website. This has been an ongoing problem. I spoke with my server provider but was told its a theme issue. Please advise ASAP. my site:

www.rescuedchurchboston.org

cosmothemes

Hi,

please try to do this change https://cosmothemes.zendesk.com/entries/27422541-Update-WP-3-9

Let us know if the loading animation is still there. Cheers!

  • Bought between 50 and 99 items
  • France
  • Has been a member for 4-5 years
iludo Purchased

Hi good work for this theme, really. I’ve got a problem, in my events page, the date are not translated. My .po are modified, in the other page, no problem, but not in the event template page. And of course I need this page in english and french ;) take a look here please : http://goo.gl/9239tc

thanks for your help

Default-user
iludo Purchased
thanks it works perfectly, but the problem is still the same on the home page, could you resolve it too ? http://goo.gl/yf5UdO thnaks a lot !
Default-user
iludo Purchased

same problem with the event module on this page http://goo.gl/aZ3m6q

cosmothemes

Sure, but it would be easier already to update ;) Please update to the latest 0.5 version. Thank you.

  • Bought between 50 and 99 items
  • Has been a member for 2-3 years

Hi, Great theme! I have about 25 pages on my site and would like to build a separate custom mobile site with just a few page. Do you know what code I would have to change to disable the responsiveness so I could add my own mobile site?

cosmothemes

Hi,

just to disable responsiveness, you can open /belief/header.php, and comment/delete this line: http://pastebin.com/83VriLq1

But that will only disable responsiveness on mobile devices. You would need something else I guess. I know “Jetpack for Wordpress” plugin has a function – to serve another theme for mobile devices. Try to install this plugin and take a look in it’s functions. Let us know if you did it or not.

Best regards, Nick

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years

I need to change the Author of a post… is this possible (after the post has gone live)? I can’t find an option to change.

cosmothemes

You can change the author from post’s settings http://i.imgur.com/KvHw8HW.png

Cheers!

  • Bought between 1 and 9 items
  • Has been a member for 2-3 years
  • Poland

HI, I have bought this nice theme and I would like to upload demo. I tried and I followed instructions, more over I upload xml file updated by you 10 months ago “You can try uploading this XML. Just created it: https://cosmothemes.zendesk.com/entries/25150906-Belief-XML" Are there any new updates?

It hasn`t imported all images and layout etc. Please help. Thank you. I may send you snapshot of the import result. Best

cosmothemes

Hi,

we did not changed the demo content, to update the XML – sometimes the XML importer due to different host/server configuration and speed, may skip some/all the content media, like images/videos, etc. As it’s just demo, it should’t affect the final user too much.

Templates are created programmatically, so layouts should be imported only by importing the demo settings, without issues like the above. Please check the instructional manual in XML + import folder.

Please open a ticket with an admin account at https://cosmothemes.zendesk.com/home if you still have further issues with it.

Best regards, Nick

Default-user

Thankk you!

  • Bought between 10 and 49 items
  • Has been a member for 4-5 years
chloro Purchased

Hello Nick! when I am writing a page or an article, and use the ”<!-more->” code, it doesn’t work… is there something I should know? thanks!

cosmothemes

Hey!

Well, we use the excerpt feature, below the content, or we automatically cut the content to obtain the excerpt. So the “more” shortcode is obsolete here, sorry.

Cheers!

Default-user
chloro Purchased

Hi! thanks for your answer, I am sorry, but I don’t see any except module?

Default-user
chloro Purchased

ok thanks!

  • Bought between 10 and 49 items
  • Has been a member for 4-5 years

Hi. I just did a clean install of wordpress and imported your content and the sub menu (child items) are not showing up. I confirmed that the menu is set as the main menu. Another user opened a support ticket #3470. Was it resolved? Thank you

cosmothemes

Hi,

ticket 3470 was closed a long time ago – it was a plugin problem. Please see if this is not the case https://cosmothemes.zendesk.com/entries/27422541-Update-WP-3-9 . If not, please open a ticket at https://cosmothemes.zendesk.com/home with a link to your site, and an admin account. Thanks.

  • Belgium
  • Bought between 10 and 49 items
  • Exclusive Author
  • Has been a member for 2-3 years
  • Sold between 1 and 100 dollars

Awesome theme and support! I recommand to everyone who is interested in bying this one or other Cosmo Themes! Thanks to the team!!

cosmothemes

Thank you very much for the kind words! Please do not forget to rate our theme! Have a great weekend!

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