174 comments found

  • Bought between 50 and 99 items
  • Has been a member for 3-4 years

ID 364

XiaoThemes

Hi,

sorry for the delay, the team has been increased now to be at your service! :) Did we get to your ticket by now?

You can comment back by clicking on the Reply button.

Cheers,
XiaoThemes Staff

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years
Rilkc Purchased

Hello, never received update on zendesk, specifically for the blank button fix.

Zendesk seems to be down right now, Como vai meus amigos?

XiaoThemes

Hi mate.

We’re with update on queue already.

I would send for you, but we’re experiencing issues with Zendesk, we can’t access the system, looks like they are having a Denial of Service Attack since morning :( – at least is what they said here – https://twitter.com/#!/ZendeskOps

You can send me a message on my Profile Page, this way we can send the updated version for you.

Oh, I’ll sleep now so don’t think I won’t send, I’ll but only in a couple of hours, sorry for this.

Cheers mate, I really hope that you understand.

  • Bought between 50 and 99 items
  • Has been a member for 3-4 years

“Sorry, you didn’t received the update? Please give me the ticket ID and we’ll send for you.”

Well, I done that. Nothing happens. You promised to send the update on monday, today it´s wednesday… Nothing happens on Zendesk either.

What to do? Theres so many things in this theme that have to be fixed. You guys must start to deliver what you´ve promised.

Thanks.

XiaoThemes

Hi mate.

We’re experiencing issues with Zendesk, we can’t access the system, looks like they are having a Denial of Service Attack since morning :( – at least is what they said here – https://twitter.com/#!/ZendeskOps

We can’t send today and the upload wasn’t reviewed yet, I’m really sorry for this. I think and hope that they will fix this tomorrow, but for now you can send me a message on my Profile Page and I’ll send it ASAP .

Oh, I’ll sleep now so don’t think I won’t send, I’ll but only in a couple of hours, sorry for this.

Cheers mate, I really hope that you understand.

  • Bought between 50 and 99 items
  • Has been a member for 3-4 years

OK, I see, not your fault. I´ll send you a message.

Thanks.

XiaoThemes

Hi,

sorry for the delay, the team has been increased now to be at your service! :) Did we get to your ticket by now?

You can comment back by clicking on the Reply button.

Cheers,
XiaoThemes Staff

  • Bought between 10 and 49 items
  • Has been a member for 2-3 years

How to get the latest version of the template?

XiaoThemes

Hi mate.

It isn’t live at ThemeForest, will be avaliable in few hours, BUT you can open a ticket here – https://xiaothemes.zendesk.com/ and we’ll send for you.

Cheers!

  • Bought between 50 and 99 items
  • Has been a member for 3-4 years

Hi Rafael,

Sorry for the delay, I´ve tested the update now and everything works perfect. The Layout Builder really make this theme a winner, it´s easy and super fast to work with. Great Work! Good luck with the sales! :):):)

XiaoThemes

Hi mate.

We’re really happy you like our update, thank you so much for this kind of words, we really appreciate it.

Cheers, Rafael Angeline

  • Microlancer Beta Tester
  • Elite Author
  • Sold between 100 000 and 250 000 dollars
  • Most Wanted Bounty Winner
  • Bought between 10 and 49 items
  • Exclusive Author
  • Has been a member for 3-4 years

Hi.

I’m here to say that in few hours every buyer will can download updated version from ThemeForest.

We worked hard to provide nice things with this update, so we hope everybody enjoy it.

Please, wait just few hours and I’ll post a comment here when this be approved.

Thank you so much, Rafael Angeline

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years
Rilkc Purchased

Update looks great, rated 5 stars… however, content slider isnt showing any content at all, no text and no picture…?

XiaoThemes

Hi,

sorry for the delay, the team has been increased now to be at your service! :) Do you still have this problem? Can you show me your website please?

You can comment back by clicking on the Reply button.

Cheers,
XiaoThemes Staff

  • Bought between 50 and 99 items
  • Has been a member for 3-4 years

Hi Rafael, Where can I find a list of all Shortcuts?

Regards

XiaoThemes

Hi.

We’ll provide one for you.

Cheers, Rafael Angeline

XiaoThemes

Do you already have a ticket?

If yes, give me the ID, else open a new one here – https://xiaothemes.zendesk.com/home

Please.

Default-user

Hi,

Great! The ID is 364.

Thanks!

Default-user

Hi, I´ve created a new ticket for the list of shortcodes, seems the old one was gone:

”#495 “List of shortcodes” successfully verified”

After the update the theme is like a dream, I recommend buying. The support is also great.

Thanks!

Default-user

Hi Rafael, still waiting…

XiaoThemes

Hi,

sorry for the delay, the team has been increased now to be at your service! :) Did we get to your ticket by now?

You can comment back by clicking on the Reply button.

Cheers,
XiaoThemes Staff

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years
Rilkc Purchased

I sent a ticket days ago, I really need a fix for the blank button error. Content Slider isnt working in update version, Just a blank button fix will do.

(adding an “if” perhaps)?

XiaoThemes

Hi.

Just here to say that the issue was solved :D

Cheers!

  • Bought between 1 and 9 items
  • Exclusive Author
  • Has been a member for 2-3 years
  • Turkey
hhmercan Purchased

id 316 & 203 i’m waiting 22 days

XiaoThemes

Hi.

Replied.

  • Bought between 1 and 9 items
  • Exclusive Author
  • Has been a member for 2-3 years
  • Turkey
hhmercan Purchased

id 477. urgent

XiaoThemes

Hi,

sorry for the delay, the team has been increased now to be at your service! :) Did we get to your ticket by now?

You can comment back by clicking on the Reply button.

Cheers,
XiaoThemes Staff

  • Bought between 1 and 9 items
  • Has been a member for 2-3 years
mojsilo Purchased

Hi, where in the docs i can find how to setup footer and sidebar as on live demo?

How so you put those things in footer sidebar?

Please just tell me where to read how to do it.

Thanks, Ivan

XiaoThemes

Hi,

sorry for the delay, the team has been increased now to be at your service! :) You would put widgets into the widgetized areas of the footer :)

You can comment back by clicking on the Reply button.

Cheers,
XiaoThemes Staff

  • Bought between 10 and 49 items
  • Has been a member for 2-3 years

I’m going to ask a real dumb question…but I can’t find it anywhere!

How do I edit a contact form? Add questions to it or create one from scratch. I can’t find it anywhere :S

Glenn

XiaoThemes

Hi,

sorry for the delay, the team has been increased now to be at your service! :) You can use a plugin like Contact Form 7 or Gravity Forms for that! They are super customizable.

You can comment back by clicking on the Reply button.

Cheers,
XiaoThemes Staff

  • Bought between 1 and 9 items
  • Exclusive Author
  • Has been a member for 2-3 years
  • Turkey
hhmercan Purchased

heey rafael …..

XiaoThemes

Hi :)

Cheers,
XiaoThemes Staff

  • Microlancer Beta Tester
  • Elite Author
  • Sold between 100 000 and 250 000 dollars
  • Most Wanted Bounty Winner
  • Bought between 10 and 49 items
  • Exclusive Author
  • Has been a member for 3-4 years

Hi everybody! Rafael here.

We would like to inform that we had a big lack in our support team, three of our support guys that have four guys are from Philippine, they were affected by the flood, a really bad new for us, they said that to get everything and back to work will leave about 5 days.

But don’t worry, I and my team are working hard to provide updates and ticket replies to everybody in the following days. So, everybody that sent a ticket or asked something here will get your reply in 48 hours at max. If you have a urgent issue, post your ticket ID here and we’ll solve first :)

If you already posted your ticket ID here, it’s enough, just wait your reply.

Thank you so much for the patience.

Rafael Angeline – XiaoThemes CEO

  • Bought between 10 and 49 items
  • Has been a member for 2-3 years
45678 Purchased

I submitted an anonymous request last week and received no reply. Here is a registered one made this evening:

Request #771… awaiting reply

XiaoThemes

Hi,

sorry for the delay, the team has been increased now to be at your service! :) Did we get to your ticket by now?

You can comment back by clicking on the Reply button.

Cheers,
XiaoThemes Staff

  • Australia
  • Bought between 10 and 49 items
  • Has been a member for 3-4 years

G’Day RDever.
Congrats on a nice theme that I have started using for a new project, however I have a typical question.
Is there any thought of making this theme responsive?
Thanks.
Michael.

XiaoThemes

Hi,

sorry for the delay, the team has been increased now to be at your service! :) You can always modify the theme according to your liking, however we do not plan to release a responsive version at the moment.

You can comment back by clicking on the Reply button.

Cheers,
XiaoThemes Staff

  • Bought between 10 and 49 items
  • Canada
  • Has been a member for 4-5 years

This theme is awesome! I am struggling with one design task. I opened a ticket a few weeks ago and have not heard back. Can you please respond to ticket #667 as soon as possible? Thanks Stacey

XiaoThemes

Hi,

sorry for the delay, the team has been increased now to be at your service! :) Did we get to your ticket by now?

You can comment back by clicking on the Reply button.

Cheers,
XiaoThemes Staff

  • Bought between 10 and 49 items
  • Has been a member for 1-2 years

hello, can you make this template for joomla 2.5 – if you do – i buy it, i like it… please do it for Joomla!

greetings meliah_rage

XiaoThemes

Hi,

sorry for the delay, the team has been increased now to be at your service! Sorry that’s not in the pipeline!

You can comment back by clicking on the Reply button.

Cheers,
XiaoThemes Staff

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