194 comments found

Has this theme been tested on WordPress 3.8?

population2

Hi,

It has been tested with WordPress 3.8. No issues so far.

Thanks

Default-user

Perfect. I just saw 3.6 was the last listed and was concerned. Excited to get started with this theme.

Hello. I tried updating your theme (FTP) to the latest version and this resulted in a lot of my work being lost. It basically looks the the theme settings are reset to default. For example the demo logo is displayed.

How would you suggest updating yourt theme?

population2

Hi,

If you are using older version of the theme, your theme options will not be carried away when you upgrade to new version. This is due to an entirely new theme options framework. There is no way to keep the theme options. What we did in the past is copy all the theme options to a text editor. It’d tedious task, but that’s the only way we keep the Theme Options. That being said, we apologize for the inconvenience caused.

The demo url does not work

population2

Yes, I’m sorry about that. Our demo site currently down as we switching host at the moment. It should be back in 24 hours.

population2

Wow, that’s a mess.

Let me rephrase: Our demo site currently down as we switching host . It will be back within 24 hours.

Our demo sites are currently down as we switching hosts. It will be back online within 24 hours.

Hello, can you please confirm whether the theme is WPML ready? If not, do you have plans to make it so… I think it’s an essential ‘feature’ in this day and age – http://wpml.org/documentation/theme-compatibility/go-global-program/

Thanks, Paul

population2

Paul,

We tested it one time but we never got any official statement from WPML. Let me double check, I’ll keep you posted.

population2

Hi Paul,

I tested it again with WPML Tester plugin and it works fine. Please let me know if you have any issues with WPML.

Thanks

hef373 Purchased

Hello! Love your theme. I’m trying to figure out how to customize some details (for example changing the font size and alignment of the CTA squares on the homepage. I’m having trouble locating where in the stylesheets this would be. Could you point me in the right direction? Not sure if it matters, but I have the “clean” style applied. Thanks!

population2

Thank you for the feedback!

Could you please open a ticket in the support forum. And please send the site URL so I can troubleshoot it.

Thanks

Default-user
hef373 Purchased

I submitted a ticket, thank you! Will I simply receive a response by the email address I provided?

population2

Hi,

I just replied your ticket. It goes directly to your email.

Thanks

rashka Purchased

Hello, I purchased your theme a while back and everything was working fine. I changed my domain name and starting moving files and database to the new domain name. I started getting this weird message and nothing displays on my website when I go to ockid2point0.com other than this error message. I have deactivated the theme and activated the 2013 theme that comes with WP and everything works fine. I deactivated all the plugins to isolate the issue and no luck. I have been reading about it online and most of the people are saying the function.php has extra spaces that should not be there to begin with. I woud appreciate if you could help me with this problem. here is the error message: Notice: get_theme_data is deprecated since version 3.4! Use wp_get_theme() instead. in /home/content/07/5558407/html/newockid/wp-includes/functions.php on line 2908

Great theme by the way. love it.

rashid.

population2

Hi Rashid,

I’m sorry for the delay. We don’t check this forum very often as we have our support site.

Please open a ticket in our support forum. I’ll see what I can do.

Thanks

rashka Purchased

Please advice.

rashka Purchased

please help please help

Hi, my agency purchased this theme—www.cfthinc.org but I’m not sure how to have that reflected on this account. Nevertheless, my question is: “How can I make the slide image dimensions larger?” Every image I use as the featured image seems restricted to 940×282 pixels.

Thanks in advance, John

population2

Hi John,

I’m sorry for the delay. You can change the size in functions.php line 151.

abcsrl Purchased

it is safe to upgrade to wordpress 3.9?

population2

Hi,

No, it’s not. We are still working on the update. The only problem with 3.9 is the Shortcode Generator won’t work. We will release an update in the next couple days.

Thanks

Hey,

Great theme. We use it on a client website and love it.

One thing—we’d love to get Pinterest included in the theme’s social media options. Is this on the development radar at all?

population2

Hi Anjak,

Please open a ticket in our support forum. We can help you to add this feature to the theme.

Thanks

Hello I really like this theme. I am wondering is it possible to change the main colors? Can I use something else besides green for the top?

population2

Hi,

Yes it’s possible. You can modify it from the Theme Options.

Thanks for checking our theme.

abcsrl Purchased

Hi, it is safe to update to wordpress 4.0?

population2

Hi,

We don’t find any issue with WordPress 4.0 so far. We’ll give it more time to test it before declaring it’s WordPress 4.0 compatible.

Thanks

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