379 comments found

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years

Hello,

What size do the images need to be for the background?

Thanks so much, Morgan

2winFactor

Hi Morgan,

To provide you with more efficient, searchable support topics, I ask that all questions be asked on the Support Forum. Feel free to start a new thread over there and I’d be happy to help! Thanks!

Support Forum | Knowledgebase | Find your Item “Purchase Code”

Andre

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years

Hi, if i want to stop menu open when i change page?

i have this menu: - Products – Products 1 – Products 2

When I click on Product 1, I want the menu products remains open

it’s possible?

thanks

2winFactor

Hi Ditieri,

Have you purchased the theme or is this a pre-purchase question? I’m not seeing any purchase data for the theme. Is it possible you’ve purchased from another account?

That functionality isn’t possible out of the box, however, I think you may be able to do that with a little bit of custom css. The current page item has a special class to it, so you’d just need to make it display whatever the selected menu is. I haven’t actually tried this, but it should work in theory.

Andre

Default-user

Hi Andre, yes, i used another account to purchase the theme.

how can I change the css?

thanks

Maicol

2winFactor

Hi Maicol,

I’ll need to verify purchase in order to provide support. You’ll need to just on the Support Forum for help. Feel free to start a new thread over there and I’d be happy to help! Thanks!

Support Forum | Knowledgebase | Find your Item “Purchase Code”

Andre

Default-user

can i insert here my purchase code?

2winFactor

Hi Ditieri,

Why don’t you shoot me an email via the contact form on my profile page and I’d be happy to create a support account for you!

http://themeforest.net/user/2winFactor

Andre

  • Bought between 1 and 9 items
  • Has been a member for 2-3 years

The theme has a nice layout, but it’s a real shame that a theme for photography does not support the most used media manager plugin, NextGEN.

2winFactor

Hi Allegrasurrey,

Are you having trouble with the NextGEN plugin? It should work with the theme. What issues are you having with it?

To provide you with more efficient, searchable support topics, I ask that all questions be asked on the Support Forum. If you’re still having issues, feel free to start a new thread over there and I’d be happy to help! Thanks!

Support Forum | Knowledgebase | Find your Item “Purchase Code”

Andre

Default-user

I’ve already checked the forum and seen 2 posts on the forum with the same issue: featured images can be set from NextGEN, but not the theme’s Portfolio slide show. That’s a huge issue because we bought the theme for the slideshow, but can’t live without NextGEN.

2winFactor

Hi Allegrasurrey,

Ah, I understand. The theme was coded with WordPress standards in mind using standard WordPress functions. I wouldn’t feel comfortable basing core theme functionality on a third party plugin like NextGen. However, there may be a way to integrate the plugin into the theme. However, you’d need to make some modifications to the theme to extend this functionality.

Andre

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years

Hi.

First of all, thank you for the great theme.

I recently updated for WordPress 3.8.1 and I have a little problem. Before the upgrade, the skill title in the skill page was showing only the name of the respective skill. Now I see the skill name followed by the word “sort”. As you can see here: http://escolafluxo.com.br/site/sort/cursos-de-fotografia/ or here http://escolafluxo.com.br/site/sort/corpo-docente/ For example, in the first one, instead of “SORT CURSOS” was only “CURSOS”.

Do you have any idea how can I fix it?

2winFactor

Hi EscolaFluxo,

Thanks for purchasing my theme! I really appreciate it!

Check out this topic on the issue:

http://support.themewich.com/discussions/bigformat-wordpress-theme/2162-hiding-the-word-sort-from-skills-pages

To provide you with more efficient, searchable support topics, I ask that all questions be asked on the Support Forum. If you’re still having issues, feel free to start a new thread over there and I’d be happy to help! Thanks!

Support Forum | Knowledgebase | Find your Item “Purchase Code”

Andre

Default-user

Hi Andre!

Thank you for your quick answer! I did what’s in the topic and it’s everything allright now.

Thanks again, Matheus Bazzo

2winFactor

Hi Matheus,

Excellent! Any other questions, I’d be glad to help!

Andre

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years

There’s a error in the WordPress 3.8.1

Some porftolio itens have a pop up with the message: “Saving revision… Your latest changes were saved as a revision. ” The pop up never stops to load and I can’t configure the portfolio item.

Any idea what’s happening?

2winFactor

Hi EscolaFluxo,

Thanks for purchasing my theme! I really appreciate it!

I’m not sure what could be going on – I haven’t heard of this issue before. Have you tried deactivating all plugins momentarily to rule out a plugin issue?

To provide you with more efficient, searchable support topics, I ask that all questions be asked on the Support Forum. If you’re still having issues, feel free to start a new thread over there and I’d be happy to help! Thanks!

Support Forum | Knowledgebase | Find your Item “Purchase Code”

Andre

  • Bought between 10 and 49 items
  • Has been a member for 2-3 years

Hi 2winFactor,

I am considering this theme for an artist who makes high and narrow statues and have a pre-purchase question:

In your demo the portfolio overview has landscape size images. Can the images in the portfolio of this theme also be set to a different (portrait) size?

And on a single portfolio item: can the ‘more info’ button be set to be default open?

Thanks for your advise!

Regards, Monique

2winFactor

Hi Monique,

Thanks so much for your interest! I’d be happy to answer any questions you may have.

Yes, the images can be more of a portrait size, in both the portfolio grid and single portfolio pages. You may have to make a small customization to the thumbnail size for the portfolio grid, but the single portfolio pages work like this out of the box. And also, the more info button can be set to be open by default. That’s just an option within the theme!

Let me know if you have any other questions,

Andre

Default-user

Thanks for your quick reply. I’ll discuss with my client.

2winFactor

My pleasure! Any other questions, just let me know.

Andre

  • Bought between 1 and 9 items
  • Has been a member for 2-3 years

Hi! REALLY impressive theme, well done! I have two but critical for my needs questions: 1. Can I add fullscreen video background to ANY page, or just the homepage? 2. Will the Youtube logo be shown in a bg video, if I choose to use a Youtube video? Can I hide it?

Thanks in advance!

2winFactor

Hi Apoboul,

Thanks so much for your interest! I’d be happy to answer any questions you may have.

1. Fullscreen videos are only supported on the project pages and the homepage. You’d need to make some modifications to extend the functionality to other pages.

2. The youtube video is embedded with “Modest Branding” enabled, so the youtube logo is not shown.

Let me know if you have any other questions,

Andre

Default-user

OK, thanks! What is “Modest Branding” by the way? :)

Default-user

Also, is there a way not to show the embedded ads in the videos?

2winFactor

Hi Apoboul,

“Modest Branding” is a youtube setting that removes the logo from the player. :) More info on it here:

https://developers.google.com/youtube/player_parameters#modestbranding

The only way to control ads is through your own account. So your own videos, you can remove the ads:

https://support.google.com/youtube/answer/94522?hl=en

Let me know if you have any other questions,

Andre

Default-user

Thanks, really! You are quick and precise! Will definitely purchase!

2winFactor

My pleasure! Any other questions, just let me know!

Andre

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years

Andre, Thanks again for this great theme. I’ve used it for a few years now and love it. I am experiencing something on mobile (iPhone) that I can’t seem to change. Upon opening my site, if you scroll down, little social icons appear that I would rather not have there. They are useless and disappear as soon as my finger leaves the screen. I’ve looked through the support forum and found nothing. I can edit the code, I just don’t know where. Please advise.

2winFactor

Hi Joepyle,

I’m not seeing any purchase data for this theme. Are you sure you have the correct theme or is it possible you’ve purchased from another account?

Andre

Default-user

Thanks for the snappy reply. I think what may be happening is that my developer has bought the theme for my site. We’ve worked together on it extensively. Not sure where to go from here. Please advise. Thanks.

2winFactor

Hi Joe,

I’d need to verify purchase in order to provide support. All support questions are answered on the Support Forum. You’ll need to get the purchase code from your developer in order to create an account.

Additionally, the theme doesn’t have any social icons that appear – my guess is the developer added that to the theme, either via a plugin or hard-coded. Can you speak with your developer as to the alterations he made?

Support Forum | Knowledgebase | Find your Item “Purchase Code”

Andre

Default-user

Thank you, Andre.

I will be in touch with him, then you to figure this out.

Cheers, jp

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years

Hello,

Awesome theme! I am hosted by Hostgator.com but having the hardest time uploading the theme into word press admin. I know to go to appearance them themes then upload but it keeps saying this:

Unpacking the package…

Installing the theme…

Could not create directory. /home3/shanasol/public_html/theclosetbitch.com/wp-content/themes/bigformat/

Theme install failed.

I have gone through youtube tutorials and documentation and I would love to know what I’m doing wrong so I can move forward on customizing your lovely theme!

Please help!

Thank you

2winFactor

Hi Shanasolomon,

Thanks for purchasing my theme! I really appreciate it!

It sounds like you’re just not installing your theme correctly. Be sure you’re unzipping the downloaded file from Themeforest first to your computer. Inside you should see a zip file called “bigformat.zip”. In your wordpress admin panel, navigate to Appearance > Themes. Then click the “Install Themes” tab at the top, then click upload. Find the file “bigformat.zip” within the extracted Themeforest download. Can you verify that you are installing the theme this way?

Here’s a video tutorial for how to install your theme: How to install your theme.

To provide you with more efficient, searchable support topics, I ask that all questions be asked on the Support Forum. If you’re still having issues, feel free to start a new thread over there and I’d be happy to help! Thanks!

Support Forum | Knowledgebase | Find your Item “Purchase Code”

Andre

Default-user

Thank you so much for the quick reply!

Everything worked out wonderfully! You are amazing!

2winFactor

Excellent! Let me know if you have any other questions – I’m happy to help over on the Support Forum

Andre

  • Bought between 10 and 49 items
  • Has been a member for 1-2 years

Hi there

Two questions before purchasing Big Format: If using the theme on Ipad, and you go to ‘home’ > ‘video homepage’, the video does not open after clicking the play button. It seems that a lightbox is trying to open, but it can’t load or something. Why is that?

Is it possible to change the colour the background (now white), e.g. of the menu?

Thank you so much.

Kind regards, Monique

2winFactor

Hi Monique,

Thanks so much for your interest! I’d be happy to answer any questions you may have.

1. I’m not aware of any issues with the video on the homepage. Does the lightbox not open for you? The reason the video needs to be in the lightbox is because mobile safari doesn’t allow for background video.

2. Sure, you can do that with a little custom css in the Theme Options panel. I’d be happy to assist you with that.

Let me know if you have any other questions,

Andre

Default-user

Hi Andre

Thanks for your reply.

Yes, the lightbox doesn’t open. Only on ipad, in safari… (not on my iphone and macbook; on these devices it does work well). Any clue how come?

I think I will manage with the CSS.

Thanks!

Monique

2winFactor

Hi Monique,

Hmmm… I’m not sure. I can’t seem to duplicate this on my ipad tests. I’ll keep investigating.

Thanks,

Andre

Default-user

Ok. Thanks. It’s an ipad mini btw. What happens is that we see a tiny lightbox opening up with the waiting symbol in it, but after it doesn’t enlarge and show the video. We tried again. Still not working… Kind regards, Monique

2winFactor

Hi Monique,

Just figured it out. It looks like I just needed to update the prettyphoto script to support a wider array of vimeo videos. Should be working now. I’ll have to update the theme to fix it, but let me know if you still see the issue.

Andre

Default-user

Yes It works now! :) Thanks.

Ow, sorry, one more question than; on mobile devices I have to click the play button twice, before the movie starts (once before opening of the lightbox, a second time after that to actually have it started). Is it possible that the movie starts automatically after the lightbox opens (maybe that’s something to alter in youtube/vimeo settings itself?). Thank you.

2winFactor

Hi Monique,

For some reason, ios doesn’t allow the movies to be auto-played. There’s really nothing we can do on our side to change the behavior, unfortunately.

Let me know if you have any other questions,

Andre

Default-user

Ok thank you! Bye

Default-user

Sorry, I said it was my last question, but just one more: Is there a way to regulate the amount of cropping occurring on the video homepage? Depending on the current size of the browser it sometimes crops too much of the video (almost 1/3 of the image horizontally). This theme is destined for a filmmaker and they are very picky on this matter. I rather see a black margin background than too much cropping. Thank you!

2winFactor

Hi Monique,

No worries! Ask as many as you like!

You’d need to make some modifications to the theme to extend this functionality. This type of customization would go beyond the scope of support for the theme. You’d need to implement these changes yourself of seek the help of a 3rd-party programmer to assist you with something like this.

Let me know if you have any other questions,

Andre

Default-user

Ok thank you for this perfect service! I think we will then just ask an expert, no problem. Kind regards, Monique

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years

Hi, I would like to ask before purchasing if i am able to edit this menu, both changing size, menu names, options, also if i design my own menu and will i be able to add it to page? will it be still responsive? what are the limitations for this template, i mean what i can’t do here or not allowed? will i be able to completely manipulate with CSS files? are there all necessary files provided? etc psd, css, php, and so on?

2winFactor

Hi Vangrei,

You can add your own menu items and reorder them to your liking on the sidebar. However, changing size or designing your own menu style would go beyond the scope of support for the theme. You can manipulate any of the files you like (php, css, html, etc) without limitation, however, you’d need to implement customizations yourself of seek the help of a 3rd-party programmer to assist you with something like this. There is no PSD for this theme.

Let me know if you have any other questions,

Andre

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years

Hi there,

I have a question before purchasing. Is it possible to disable the pattern overlying the background pictures? And is there problem when you use a portrait photo as background? Do you still see the full picture with bars or does it scale and you lose parts of the picture as result?

Thank you so much.

Lieke

2winFactor

Hi Lieke,

Thanks so much for your interest! I’d be happy to answer any questions you may have.

Yep! You can disable the pattern overlay. You can also choose how images are handled – you can either set it to scale and lose part of the picture or have it show the full picture with black bars.

Here’s an example of a project with a portrait image:

http://themewich.com/bigformat/?portfolio=illustration

Let me know if you have any other questions,

Andre

  • Bought between 10 and 49 items
  • Has been a member for 2-3 years

Hi there,

Your theme looks great and I love the way you’ve provided admin screenshots – I wish it was compulsory ;)

I’m thinking about buying this for a client site and was just wondering if you provide any PSDs with the theme?

Also, is it WPML compatible?

Thanks in advance!

2winFactor

Hi Shanelives,

Thanks so much for your interest! I’d be happy to answer any questions you may have.

Unfortunately, I don’t have any PSDs for Bigformat. And also, it’s not listed as compatible for WPML. However, I’ve had a few users that have been using WPML without issues. The plugin should work with the theme, however, I can’t give you an iron clad guarantee.

Let me know if you have any other questions,

Andre

  • Bought between 1 and 9 items
  • Has been a member for 3-4 years

I purchased Big Format last year and I just installed it and I’m getting a “blockUI requires jQuery v1.2.3 or later! You are using v1.10.2” and the homepage slider will not work (when I save the Portfolio it says “Connection lost. Saving has been disabled until you’re reconnected. We’re backing up this post in your browser, just in case.”

Has there been a fix for this? Unfortunately I can’t find my purchase codes, so I can’t go into the forum and would prefer not to have to purchase it again, especially if it turns out that this problem hasn’t been fixed.

Thanks!

2winFactor

Hi exnihilodesigns ,

This issue was fixed in an update to the theme. You need to make sure you’re running the latest version of the theme to ensure compatibility with the latest version of WordPress. You’ll need to find your Themeforest login information and redownload the theme to get the latest version that’s compatible with WordPress 3.8.

Andre

  • Bought between 100 and 499 items
  • Has been a member for 3-4 years
  • Italy

Hi 2winFactor,

This theme allows you to install e-commerce plug-in ?

2winFactor

Hi Helgvar,

Yep, the theme will allow you to install and activate an e-commerce plugin. However, there’s no official integration with a specific one, meaning although it may work – you may need to style it to match the theme. Additionally, I haven’t tested every single e-commerce plugin out there (just the major ones) so if you’re using something obscure I can’t guarantee that it will work with the theme.

Let me know if you have any other questions,

Andre

  • Bought between 1 and 9 items
  • Has been a member for 2-3 years

Hi Andre,

This theme looks wonderful, I’m very interested in buying it! I was wondering, can the menu be flipped to the right instead of the left? Thanks in advance for your reply!

Kind regards, Margot

2winFactor

Hi Margot,

Only left hand menu layout is included with the theme. You’d need to make some modifications to the theme to extend this functionality. This type of customization would go beyond the scope of support for the theme. You’d need to implement these changes yourself of seek the help of a 3rd-party programmer to assist you with something like this.

Let me know if you have any other questions,

Andre

  • Bought between 100 and 499 items
  • Has been a member for 5-6 years
  • United Kingdom
pixelbeach Purchased

Hi the Facebook share link on the portfolio items is no longer working, think Facebook have updated the method for a share link.

2winFactor

Hi Pixelbeach,

Thanks for letting me know. I’ll have to update the theme to fix the issue. In the mean time, you can apply the fix yourself via the link here:

http://support.themewich.com/discussions/bigformat-wordpress-theme/782-social-links-facebook-error#comment_28801487

Andre

  • Bought between 1 and 9 items
  • Has been a member for 2-3 years

Hi, one question before purchase: Is possible to have two or more page with portfolio style. For example: portfolio page “photography” with land, people, city … portoflio page “graphic” with poster, label, logo …

Thanks

2winFactor

Hi 3danny,

I’m not sure I completely understand what you’re trying to do. You can have portfolio pages with specific categories. For instance, a “photography” category page will show all portfolio items from the photography category. Here’s an example of a Photography Page on the theme.

Let me know if you have any other questions or need further clarification.

Andre

Default-user

uhm.. i dont understand i would like to have two or more page of project, this page must display different skills…

2winFactor

Hi 3danny,

I’m not sure I understand your question either. The theme comes with a project page that has more than one page. The projects page displays projects of different skills:

Project Page

Additionally, you can display projects with a specific skill:

Photography Page

However, since projects can have more than one skill, you can see that these photography posts have other skills too (like web design, illustration, ect.)

What exactly are you looking to do? Could you give me a concrete example? I’m having a hard time understanding your question.

Andre

Default-user

Ok, thanks.. looking your demo.

I need a project page that show All- Illustration- Motion Graphics- Photo Editing- then i need another project page (project2) that display All- Photography- Videography- Web Design-

In left menu i must have Home Pages Shortcodes Projects Project 2 Blog Contact

2winFactor

Hi 3danny,

If you want to create two completely separate portfolio pages with completely separate skills, you’d need to make some modifications to the theme. This type of customization would go beyond the scope of support for the theme. I’d be happy to point you in the right direction, but you’d need to implement these changes yourself of seek the help of a 3rd-party programmer to assist you with something like this.

As for the menu on the left, you can arrange those however like.

Let me know if you have any other questions,

Andre

  • Bought between 1 and 9 items
  • Has been a member for 2-3 years

Another question, when i m inside in a project. is possible to add button for go to “next” or “previous” project, and between this an icon to return to grid portfolio page? (to put in corner bottom right) thanks

2winFactor

Hi 3danny,

You’d need to make some modifications to the theme to extend this functionality. This type of customization would go beyond the scope of support for the theme. I’d be happy to point you in the right direction, but you’d need to implement these changes yourself of seek the help of a 3rd-party programmer to assist you with something like this.

Andre

by
by
by
by
by
by