387 comments found

Hi,

I have a bit of a problem with the portfolio page. For some reason it will only display the last 8 portfolio items. If i scroll down the page, where i would expect to see more items load up like in the demo, i am presented with the ‘You have reached the end!’ message. Therefore only the latest portfolio items are being displayed and the older items are being hidden.

Do you know why this might be happening?

-Ben

2winFactor

Hi Ben,

Thanks for purchasing my theme! I really appreciate it!

I’m not sure what could be going on. Do you think you could open a new topic on the Support Forum with a live version link so I can see what’s going on? I’d be happy to help! Thanks!

Support Forum | Create an Account | Find your Item “Purchase Code”

Andre

Default-user

Hi Andre,

Thanks for getting back to me so quickly. I have opened a new topic. The URL is http://themewich.com/forum/topic/6349/portfolio-page-not-loading-more-than-8-items

Thanks, -Ben

2winFactor

Thanks Ben, just answered.

Andre

lilyjoy9 Purchased

nm

Is it possible to place captions and text (like you have shown on the demo homepage) on any full size project page image?

Also, is it possible for the more info text section to open automatically?

Is it possible to display the thumbnail viewer and left hand menu when the page opens? at the moment it disapears when you click on “see all slides”

Thanks

2winFactor

Hi Kingzley,

Thanks so much for your interest! I’d be happy to answer any questions you may have.

As far as dynamic captions on individual portfolio items – not out of the box. You’d need to make significant changes to the theme files that would exceed the scope of support for the theme.

There’s an option to have the “more info” text section open by default. Just as simple as turning that option on in the Theme Options panel.

This isn’t possible out of the box, however, you can make some alterations to the javascript. This type of alteration would also exceed the scope of support for the theme, so you’d need to seek the help of a developer for an alteration such as that.

Let me know if you have any other questions,

Andre

rsalee Purchased

I’m freaking out. I bought your theme but WordPress won’t let me even download my own themes.

So… how can I use this?

2winFactor

Hi Rsalee,

Are you hosting your site via WordPress.com? WordPress doesn’t allow you to upload custom themes:

http://en.forums.wordpress.com/topic/uploading-newly-purchased-theme?replies=2#post-1369102

This is a restriction that WordPress puts on it’s own hosted sites (I’m not sure why). I don’t have any control and can’t help you install the theme, because it is impossible on WordPress.com sites. The only option is to self-host WordPress on a different host.

Andre

Default-user
rsalee Purchased

Are there any hosts you recommend? Can your theme be used on Tumblr?

2winFactor

Hi Rsalee,

The theme is for WordPress only, so it can’t be used on Tumblr. In fact, no WordPress themes can be used with tumblr as they are different platforms.

I would recommend wpengine for WordPress hosting, however, if you’re looking for something more basic, FatCow and Bluehost are good as well.

Cheers,

Andre

Is there a simple way to manipulate the body width and location of the body on the page. I would like to have a responsive slideshow attached to the top of the page and make the body wider. Thanks and I hope that I can use this theme!

2winFactor

Hi Termeern,

This type of alteration would go beyond the scope of support for the theme, unfortunately. I wouldn’t suggest going any wider with the body width as it’s already 960px wide with the sidebar and content. Any wider and horizontal scrollbars may appear on smaller screens. However, the way to manipulate this is some css and html changes within the theme.

Let me know if you have any other questions,

Andre

Hi Andre,

Can you please tell me how I can influence the sequence of the images that rotate on the homepage? I tried changing the publication date, but that did not seem to help. This is the URL: http://deplomp.frankswebsites.nl/

Thanks & regards, Frank

f1websites

Ignore that please Andre. On a new copy of the same site it does work.

Cheers, Frank

2winFactor

Hi Frank,

Good to know! Also, there’s a nifty little plugin that will let you drag and drop the order also:

http://wordpress.org/plugins/post-types-order/

Works great with the theme.

Cheers,

Andre

dogsout Purchased

Wordpress upgraded to 3.6 so when I try to edit Portolio pages that “Display on Homepage” by clicking Yes, I get an window that never ends saying “Saving revision… Your latest changes were saved as a revision.”

Great theme though. We were hoping to launch site this weekend, but now this update has thrown a wrench in the works.

A license confirmation on themeforest won’t let me into the BigTheme forums so apologies for not posting there. Ticket filed for that.

2winFactor

Hi Dogsout,

Thanks for purchasing my theme! I really appreciate it!

WordPress 3.6 comes with javascript changes, meaning you may have to clear your browser cache. Your browser may be serving up older cached javascript. Also, be sure you’re running the latest version of the theme and all your plugins are 3.6 compatible. If at least one of your plugins is not compatible with 3.6, then you may see site-wide javascript errors.

What issues are you having getting on the Support forum? Let me know, I’d be glad to help!

Andre

Hi,

Love the template, bought it a while ago. How can I update the version? For some reason I have again in themeforest a purchase button and not download.

Regards, Maoz.

2winFactor

Hi Maoz,

I don’t see any purchase data for the theme. Is it possible that you’ve purchased from another account? You only need to login to your account used to purchase the theme, and redownload it from your downloads page. You’ll download the latest version.

Cheers,

Andre

hi can you please tell me how to delete the overlay on the slideshow images

2winFactor

Hi Hdowthwaite,

Thanks for purchasing my theme! I really appreciate it!

You can just remove that by navigating to Theme Options > Customize and entering this into the custom css box:

.lines, linesmobile {
background:none;
}

To provide you with more efficient, searchable support topics, I ask that all questions be asked on the Support Forum. If you’re still having issues, feel free to start a new thread over there and I’d be happy to help! Thanks!

Support Forum | Create an Account | Find your Item “Purchase Code”

Andre

ozfoto Purchased

Hi, I have a problema after updating my site to the latest wordpress version. I get an error: blockUI requires jQuery v1.2.3 or later! You are using v1.10.2

Tried to create an account in the support forum but for some reason it is saying my purchase code in invalid.

Please advise. Regards, Maoz.

2winFactor

Hi Maoz,

The theme has been updated to fix this issue with 3.6. You can just redownload the theme from your dashboard and replace the jquery.blockUI.js file in your theme with the newer version. Don’t forget to clear you browser cache due to the javascript changes.

To provide you with more efficient, searchable support topics, I ask that all questions be asked on the Support Forum. If you’re still having issues, feel free to start a new thread over there and I’d be happy to help! Thanks!

Support Forum | Create an Account | Find your Item “Purchase Code”

Andre

geewayne Purchased

Hello, I have purchased the theme. I have everything setup. But I’m having trouble with the display of the Portfolio thumbnails. They are not displaying evenly space in terms of the rows. If you look at: http://grazartworks.ezeck.com/portfolio you will see that the Fish & SingSing thumbnails are offsetting everything else.

Why is this? And how do I fix it? I want all thumbnails to be the same width & height. So they display evenly within the columns & the rows.

2winFactor

Hi Geewayne,

Thanks for purchasing my theme! I really appreciate it!

It looks like some of your images just aren’t wide enough for the thumbnail size. You’ll need to make sure your original images are at least 480px wide. Some of them are only 424px:

http://grazartworks.ezeck.com/wp-content/uploads/2013/08/pretty-flamingo1.jpg

You’ll need to make sure that they’re at least 480px wide in order to make the thumbnails properly.

To provide you with more efficient, searchable support topics, I ask that all questions be asked on the Support Forum. If you’re still having issues, feel free to start a new thread over there and I’d be happy to help! Thanks!

Support Forum | Create an Account | Find your Item “Purchase Code”

Andre

Hi

Hoping to be able to use this theme. Just one question: Is it optimized for IE8 and above?

Thanks :)

/Aske

2winFactor

Hi Aske,

Yep! The theme even works in ie7 as well.

Let me know if you have any other questions,

Andre

McAsh

Perfect. Thanks!

Hello,

I’m interested in using this theme as a portfolio for audio, video and instructional design. I also want to be able to incorporate audio and video into blog posts. I don’t see any examples of audio being incorporated in the preview so I want to make sure that I’ll be able to do so.

Thanks, Mike

Default-user

Yes, thank you. That means I can embed audio in the “more info” section of the portfolio page. Can a link on the homepage that goes with one of the slideshow pictures be directed to the blog as well, instead of to the portfolio? Also, will I have the flexibility to do things like add a Facebook logo button that links to my facebook on one of the pages? I don’t see that anywhere in the example. Thanks for being so responsive!

Default-user

Also- I just purchased the theme and realized that I can’t upload it until I pay for hosting (my site is hosted through wordpess). Any advice on where to buy hosting?

2winFactor

Hi Addictivenature,

Thanks for purchasing my theme! I really appreciate it!

Yes, that’s correct – in the single portfolio pages. Yes, a link on the homepage can go to the blog if you like. Just enter a manual url for your portfolio item when you feature it on the homepage. It will direct there instead.

For adding social media links, I would suggest extending that functionality with a plugin. There are some great sharing plugins out there. Here’s one of my favorites:

http://wordpress.org/plugins/juiz-social-post-sharer/

For hosting, you can’t go wrong with wpengine for WordPress hosting, but if you’re looking for something a little less intense bluehost or fatcow are some cheaper, but still nice alternatives.

To provide you with more efficient, searchable support topics, I ask that all questions be asked on the Support Forum. If you’re still having issues, feel free to start a new thread over there and I’d be happy to help! Thanks!

Support Forum | Create an Account | Find your Item “Purchase Code”

Andre

McAsh Purchased

Hi Andre

Just bought the theme and it works like a charm. However, I’m wondering how to get rid of the “home” menu item?

Thanks in advance

/Aske

2winFactor

Hi McAsh,

Thanks for purchasing my theme! I really appreciate it!

It sounds like you just need to set up your menu in Appearance > Menus. Check out the documentation included with your theme for a step-by-step on how to set up your menu.

To provide you with more efficient, searchable support topics, I ask that all questions be asked on the Support Forum. If you’re still having issues, feel free to start a new thread over there and I’d be happy to help! Thanks!

Support Forum | Create an Account | Find your Item “Purchase Code”

Andre

McAsh
McAsh Purchased

Doh! Of course.. Thanks!

2winFactor

It’s my pleasure! :)

Andre

McAsh Purchased

I want to display only one image on the frontpage – no carousel effect. Is that possible? I’ve added a featured image on the home page template, but nothing shows when i load the page – only a spinning preloader and the image carousel UI.

2winFactor

Hi McAsh,

Please check out the documentation included with your theme – it will take you step-by-step on how to set up the homepage as well. You’ll need to add at least one portfolio item to display on the homepage (you can hide it from the portfolio page if you want). When you add a portfolio item, be sure to click the “display on homepage” option on the page to display it.

To provide you with more efficient, searchable support topics, I ask that all questions be asked on the Support Forum. If you’re still having issues, feel free to start a new thread over there and I’d be happy to help! Thanks!

Support Forum | Create an Account | Find your Item “Purchase Code”

Andre

Hi, I love the theme, the only problem that I am having is when it comes to the portfolio section. I can only display two images; I already went into the Portfolio settings and changed the number of slides to 10, but still no luck. How can I fix that. I also tried logging in to the Support forum but it says that my purchase code is invalid.

2winFactor

Hi Kaydesignsny,

Hmmm… that’s very strange. What version of the theme are you running? I think there was a bug in an earlier version.

To help get you set up on the support forum – can you confirm you’re using “kaydesignsny” as your username to sign up? Your username must match the purchase code used the purchase the theme.

Andre

Default-user

I am running version 1.29, I purchased it in April. Kaydesignsny is the username i used to sign up. I don’t understand what is going on.

I’d really appreciate your help

2winFactor

Hi Kaydesignsny,

Can you shoot me an email via the contact form on my profile page?

http://themeforest.net/user/2winFactor

I’d be happy to take a closer look!

Andre

McAsh Purchased

Hi Andre

How do I insert a fullscreen background image on the blog-page?’

Thanks.

McAsh
McAsh Purchased

I figured it out. No worries

McAsh Purchased

Is it possible to add a custom fullscreen background image on the mobile frontpage? The one I have on my desktop version fits bad with iPhone unfortunately

2winFactor

Hi McAsh,

Thanks for purchasing my theme! I really appreciate it!

I’m not sure I know what you mean exactly? The homepage should have a fullscreen image, unless you didn’t set it up. Could you post your question on the Support Forum along with a live version link so I can see what you’re talking about? Either myself or Eric would be happy to help! Thanks!

Support Forum | Create an Account | Find your Item “Purchase Code”

Andre

McAsh Purchased

I only use one background image on all pages. However, I have a little problem on the mobile version in which the background image is wrapped in an a-tag that refers to the page I’ve created to hold the background frontpage image. How can I remove the a-tag so it’s not clickable?

This is only an issue on the mobile version.

McAsh
McAsh Purchased

a-tag

McAsh
McAsh Purchased
2winFactor

Hi McAsh,

It’s hard to imagine the problem you are having. I’d need to see the live version to see exactly what’s going on. Could you post your question on the Support Forum along with a live version link so I can see what you’re talking about? Either myself or Eric would be happy to help! Thanks!

Support Forum | Create an Account | Find your Item “Purchase Code”

Andre

robzed Purchased

Hi, love the theme, thank you.

I would like to be able to have captions overlaid at the bottom of images when viewing a portfolio. Taken from the image meta-data. Is this possible?

Thanks, Rob

2winFactor

Hi Robzed,

Thanks for purchasing my theme! I really appreciate it!

To provide you with more efficient, searchable support topics, I ask that all questions be asked on the Support Forum. Feel free to start a new thread over there and I’d be happy to help! Thanks!

Support Forum | Create an Account | Find your Item “Purchase Code”

Andre

robzed
robzed Purchased

haha – you fell into my trap! ;) I’ve already posted to the features request forum on themewich for BigFormat… what do you think the chances are of getting this feature? Cheers

2winFactor

Hi Robzed,

I’m not sure – it’s tricky because the supersized plugin might not allow for another caption area. I’ll do some experiments on my end and see if I can get anything to work with css alone.

Andre

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