An introduction to support on the Marketplaces
- Envato staff look over every item before it can be sold on the Marketplaces.
- Technical items contain help files to introduce you to the item and its components.
- Authors can choose to support their items but this is optional and may vary.
Frequently Asked Questions
My categories menu doesn’t work
If you experienced category menu error like this:
[function.include]: failed to open stream: No such file or directory > in > /.../.../....com/vqmod/vqcache/vq2-catalog_view_theme_BigOne_template_common_header.tpl
You’re using a vQmod manager which can’t read dynamically assigned variables.
In this case you would only need to manually copy two files to your vqmod/cache folder:
\catalog\view\theme\BigOne\template\common\BigOne_menu.php
and
\catalog\view\theme\BigOne\template\common\drop_menu.php
When to contact Envato Support
Authors are experts on their own items, but if you're having trouble using the Marketplaces you should come straight to Envato Support.
