An introduction to support on Envato Market

  • Envato staff look over every item before it can be sold on Envato Market.
  • Technical items contain help files to introduce you to the item and its components.
  • Authors can choose to support their items but this is optional and may vary.

Hands-on support for this item is provided by theAlThemist

They will respond to buyers' questions via this item’s comments.

Go to comments

Additional information from theAlThemist:

Support for my items includes:
  • Responding to questions or problems regarding the item and its features
  • Fixing bugs and reported issues
  • Providing updates to ensure compatibility with new software versions
Item support does not include:
  • Customization and installation services
  • Support for third party software and plug-ins

Installation services, customization and third party plugins integration are offered as additional services and charged 40 USD/hour.

Frequently Asked Questions

My categories menu doesn’t work

If you experienced category menu error like this:

[function.include]: failed to open stream: No such file or directory
> in
> /.../.../....com/vqmod/vqcache/vq2-catalog_view_theme_BigOne_template_common_header.tpl

You’re using a vQmod manager which can’t read dynamically assigned variables.

In this case you would only need to manually copy two files to your vqmod/cache folder:

\catalog\view\theme\BigOne\template\common\BigOne_menu.php

and

\catalog\view\theme\BigOne\template\common\drop_menu.php

When to contact Envato Support

Authors are experts on their own items, but if you're having trouble using Envato Market you should come straight to Envato Support.

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