71 comments found

vido76 Purchased
Hi Themebotique I purchased your theme and over two months we are trying to make it a little bit more responsive regarding the Big Wig slider. However we came to a success, but there is a major issue with that slider. We have only changed the slider.css file to make all the layers appear on the right place of the page in the different screen sizes. We modified one of the demo sliders included in the demo site. The problem is that when we tried cloning the slide the following massage appears:
PDOException: SQLSTATE[23000]: Integrity constraint violation: 1062 Duplicate entry '3' for key 'PRIMARY': INSERT INTO {pe_slider} (pe_slider_id, type, language, name, created, changed, data) VALUES (:db_insert_placeholder_0, :db_insert_placeholder_1, :db_insert_placeholder_2, :db_insert_placeholder_3, :db_insert_placeholder_4, :db_insert_placeholder_5, :db_insert_placeholder_6); Array ( [:db_insert_placeholder_0] => 3 [:db_insert_placeholder_1] => homepage_fullwidth [:db_insert_placeholder_2] => [:db_insert_placeholder_3] => Slide Three [:db_insert_placeholder_4] => 1386231369 [:db_insert_placeholder_5] => 1418767891 [:db_insert_placeholder_6] => a:3:{s:6:"weight";s:1:"3";s:5:"delay";s:1:"7";s:10:"transition";s:8:""random"";} ) in drupal_write_record() (line 7239 of /h2/home/grenobg/test/greno2/includes/common.inc). 
I’m trying to register in the support forum but no credentials are sent from there. We will appreciate your help because we are way beyond our schedule.
Default-user
vido76 Purchased

yes they are enabled, what should I do

themeboutique

Can you open a thread on our support forum so I can post a file for you? I have a good idea of what’s happening, but need a way to send you an updated file. :) Working on a solution now!

themeboutique

Alright, found the problem and have a fix ready—sorry about the troubles! It turns out this issue was related to the Replicate module from drupal.org.

If you can send me an e-mail or post a forum thread, I’ll get you the updated file ASAP. ;)

AllyM Purchased

Hi,

The theme is working well, but I have encountered an issue with the slider.

Despite adding a few slides (which do appear in the front-end), as an admin I see “No slides have been created” in the admin area. Therefore, I cannot amend existing slides.

I have deleted the slider entirely and started from scrarch uploading, but the same issue remains.

Please can you tell me how I can correct the “No slides have been created” issue?

Thanks

themeboutique

Hi Ally,

It should, and if it doesn’t I’d be happy to take a look so we can figure out what’s happening. ;)

For some reason, the view that renders the slides for the “edit slides” table isn’t finding any data on your slider. Have you edited the BigWig: Slider view by chance? I’m sure if I could take a look it would be easy to see what’s wrong.

Default-user
AllyM Purchased

Good call! The change log showed a tweak to the BigWig: Slider view during development. A quick change back and the slides returned. Thanks for the prompt reply.

themeboutique

Great! Glad to hear it was something simple. :)

JZegers Purchased

Wenn I try to add a slide I get this error message: string(4) “true” The website encountered an unexpected error. Please try again later. What is happening?

themeboutique

Hi JZegers,

What are you naming the slide? Are any error messages thrown that contain line numbers or file names?

This post may be of use to you: https://drupal.stackexchange.com/questions/133999/drupal-error-the-website-encountered-an-unexpected-error-please-try-again-lat

I used this slider module for our “ThemeTastic” theme as well, and have never seen this error on either BigWig or ThemeTastic. I’m thinking the issue may be related to your mySQL configuration?

AllyM Purchased

Hi,

I would like to store a custom css file in a child theme, but when adding a child theme with the .info file (with the css file declared and setting bigwig as the base theme), it does not work.

Please can you tell me how to introduce a child (I only need css edits)? I’m planning to purchase a second licence for another site, but this step is crucial for that.

Thank you

Default-user
AllyM Purchased

Hi,

That’d be great, thanks. As long as I can add some CSS rules, that’s all I need and everything else can come from the original bigwig folder.

Thanks

themeboutique

Hi AllyM,

I recognize your username from some other purchases, but couldn’t seem to find any previous e-mails when I searched my inbox.

Could you post a thread on our forums or send me a message via my author profile page so I have a way to send you the subtheme files?

Default-user
AllyM Purchased

Thanks, I’ve just sent a message via your profile page.

Hi. my client purchased the theme and i having trouble installing the theme i am getting white screen after restore

themeboutique

Hi usmansiddiq000,

Can you please post under the account the theme was purchased on so we can verify that you’ve actually paid for a copy of the theme?

A “white screen” sounds like an issue with PHP memory, I would first check your php.ini file and increase the memory to at least 128M. Does the white screen happen on all pages, or only the front?

Default-user

i increase the limit to 256mbs but still getting white screen

themeboutique

Hmm, do you have PHP error reporting enabled? It seems strange that there are no error messages to help us out here, I’ve never heard of this happening with anyone in the past.

Did you use a db_prefix when installing Drupal?

sem-aha Purchased

Hi themeboutique,

here the client :) i did buy the theme yesterday on my account. do you need more info?

thank you for helping Semaha

themeboutique

Hi sem-aha,

Thanks a lot! That should be all the info needed to verify purchase. :)

As I mentioned, any “white screen” issue will be related to your Drupal/PHP setup and not the theme itself. I think your developer should check the server settings and make sure PHP memory is set to at least 128M in the php.ini file. If for some reason this resolve the problem, please let me know!

Hello. Are you planning to upgrade to bootstrap 3.x Is this theme integrated with Drupal Rooms, Drupal Commerce, Drupal Reservations modules? Thanks in advance for your support!

themeboutique

Hi rnistler,

At some point Bootstrap 3 and Drupal 8 upgrdes will be implemented. Support for Drupal Rooms / Commerce / Reservations is something you would need to customize on your own time—templates/functionality for these modules do not come packaged with the theme.

Hi! How I can use the template without clean URL enabled? It’s Possible? My server has not mod rewrite enabled.

Thanks in advance!

themeboutique

Hi terodacmac,

There are a couple of routes you can take:

1) Install the theme on your localhost WITH mod rewrite enabled, disable clean URLs, re-generate backup

2) Use “existing install” option

3) I can disable clean URLs on my local demo install, create a “new” export for you

To be honest, you’ll want to enable ModRewrite / Clean URLs (just for SEO purposes alone, even drupal.org recommends this). Is it possible for your webhost to enable ModRewrite?

I’ve used cheap hosts like HostGator and BlueHost for clients in the past, and even the cheapest web hosting on the market offers mod rewrite, I’m could your webhost can help you out. :)

Hi! I would like to add the instagram icon to share buttons, but I don know how to do it. You can help me with this?

Thanks.

themeboutique

Hi terodacmac,

When you say “share buttons” do you mean the icons on the staff page or the icons in the top right corner that are shown on all pages? The method we use to implement the new icon will depend on which area you are trying to modify. :)

Default-user

I mean Social media Icons.

themeboutique

Hi terodacmac,

At Structure > Blocks, find the “Social Icons” block and edit the contents. Here you can add the following HTML code to implement an Instagram icon:

<a href="#" data-rel="tooltip" data-position="bottom" data-original-title="Instagram">
  <i class="icon-instagram"></i>
</a>

If you run into any problems, I’m here to help!

Hi, When I clone de portfolio view the images don’t show the same animation of the original view. What can I do to solve this issue? Thanks

Default-user
terodacmac Purchased

Hi, I opened the topic in the forum! I just wait for the attachmente to be able to clone the views! Thanks!

themeboutique

Hi terodacmac,

I just left a response, sorry for slow reply this week! Response times should be back to normal now, if you have any questions regarding cloning process please let me know. :)

Default-user

Hi! I tried to use the files you told me but when I replace the new views-isotope.tpl.php attached in the other forum I get a blank screen. After I looked the new and the old file I realize that the use of _ and – maybe is the answer to the problem. I tried to simulate the cloning process described in the post but I can not success. Could you help me with this issue? I’m triying to clone the colums view. Thanks in advance!

Hi,

I’m wondering how could I remove the map from Contact form.

Could you help me with that?

Thanks!

themeboutique

Hi terodacmac,

If you open up the bigwig/templates/pages/page—contact.tpl.php file, you’ll find the following block of code around line 86:

<div class="span12 gmapWrap">
.... MAP CONTENTS HERE ...
</div>

You’ll want to comment out or remove this block of code to get rid of the map. Let me know if you have any questions!

Default-user
terodacmac Purchased

Thanks!

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