Hey Pixelentity! Love the theme, bought it a while back. Quick question. Getting a lot of spam thru the contact form and was wondering if there is a quick and easy way of adding a captcha to it?
Hi, Only way to do it would be to use some plugin and manually insert it because the theme doesn’t contain this option.
Hello, I would like to disable the responsive feature for this BigWig theme. Do you know how I can do that?
Please head over to our support forum for this theme, open a new thread about this issue and include a link to your page. One of our guys will take a look.
Bought the theme and noticed that the Page Builder does not activate the version saving system that WordPress has. Is this a bug or is there any way to activate this?
Hi, Unfortunately our themes only support the versioning feature from the OneUp theme onward. The BigWig theme predates the OneUp theme and hence doesn’t have support for versioning of the builder content.
Hi – I’ve been trying to update the content in the Pixelentity – Contact widget for the sidebar info. However, after I update and reorder the info, it gets lost when I click save. I’ve tried this several times, all with different results (sometimes it removes all but the email info, sometimes it leaves the phone info, etc). Any advise on how to just get this saved?
I figured out how to resolve the problem. By inserting the content in order and not having to reorder them after input, my problem was eliminated. Thanks!
Is this Theme ready for Wordpress 4.1 or will there be an update?
Hi, its ready.
For those who are looking to buy this theme or any theme from this author, be aware although the themes are brilliant with great functionality. Support for ANY form of customisation is severely lacking. They stick you in a queue that’s classified as unimportant.
The code is difficult to decipher as the CSS does not use logical naming.
For example, Even after posting on the support forum to find out how to REDUCE the Footer height, im still yet to receive an answer to what should be a very simple solution.
Hi, While our focus is always to answer support requests which deal with installation problems or bugs/issues with the built in feature set of our themes first, we do generally answer questions relating to small tweaks provided they do not require a lot of time to make. If you check through our support forums, they are filled with snippets of css, php and js, which have been provided by out support team in such cases. There are times however when customers seeking such solutions will need to wait a bit longer than say someone with a critical bug or installation issue.
It is correct that larger scale customization of items is not something we provide assistance with, but we are very clear about this from the outset. The reason we don’t provide such things is not because we don’t care about our customers post purchase but simply because we don’t have the capacity to perform this kind of work, even as paid job.
Regarding your comment about logical CSS, we recommend that by default you should use a browser’s developer tools to look at the page’s html markup and associated CSS because in large complicated themes, its not always possible to keep everything named in such a way as to make it understandable to someone who doesn’t know the theme intimately. Even if the CSS was named logically, one would still need to check any changes in developer tools before adding them to the theme, just in case there are undesirable knock-on effects.
Please also note that our support forum is closed on the weekends, hence on Monday morning there is always a backlog of threads needing attention. Our staff are working their way through this backlog as I type. If you post a link to your thread, I’ll make sure someone sees it as soon as possible.
Thanks for your patience.
Thank you for your reply, However I feel in the time it has taken you to write this response, you could have easily told me what section of CSS needed to be edited.
I understand that no one works over the weekend and appreciated that, however I have posted in the forum nearly 2 weeks ago and am still waiting for a reply.
What I am asking for is not complicated, and yes, as suggested the first thing I did was trawl through the forum and try to find someone with a previous post similar to my request. I did not find any.
That is why I registered and posted my question.
Secondly as also suggested, I used both Firefox and Chrome Developer tools to whittle down the name of the CSS code for the footer – however when I searched these in the CSS file, they did NOT appear/exist. Hence why I have posted and tried to contact anyone at pixelentity multiple times.
I am not asking for a complicated customisation of the theme, nor am I asking how to do it. All I am after is to be pointed to the right section of the CSS code that will allow me to edit the height of the footer.
I will continue to wait in hope to see a response…
So I will need to see a screenshot or a link to your page to give you a specific CSS snippet.
Thank you for your reply. I have now replied to the thread on the Forum, with screenshots, we are nearly there!
Hi, That should be sorted now. We apologise for the delays. Best of luck.
Hi, Other google fonts can be added via the admin panel. If you purchase the theme you will find info on this topic in the included help files.
Hi, I have a problem with the page layout setting of each page.
Every time that I save a new page or after a modification, I lose completely the settings of the page layout (Fullscreen, Title, Header Margin, etc…)
The only temporary workaround I found is to change the metadata directly inside the database, but how can i fix this problem?
Please, help me.
Hi, First make sure you have the latest version of the theme (download it again from your downloads page in your Envato account & update it – instructions here – http://support.pixelentity.com/threads/8226-WordPress-3-9-Themes-Update ) Next if the problem still exists, disable all your plugins. Again when they are all disabled, check again if the problem still exists. If its not solved by the update, then I believe it will be a plugin issue. If it is gone when all plugins are disabled, begin to enable them on by one, checking for the problem each time, until you find the one which re-introduces the issue back again. You will need to find a replacement for that plugin. If none of this solves your problem, please open a new thread in our support forums for this theme and one of our devs will take a deeper look. Make sure to include your website url in the thread. You can find the forum here: http://support.pixelentity.com/forums/40-WordPress-BigWig
This is awesome theme,I already purchased with other account .
Just facing small portfolio filter sorting issue.
Please help me out
Here want i want
Thanks In Advance
Your comment is not showing a “purchased” badge. Support of this nature is reserved for confirmed customers only. If you have purchased this theme using a different account please login using that account before posting a request for support. Alternatively you can use your purchase code to register at our support forums where you can open a new thread about your issue.
HI there. Thank you for great template! I just wanted to ask you if there is any chance to change way how to display staff members and have for example 4 in a row instead of 3 as it is now. I would appreciate any tip or edit that i need to do.
Thank you in advance
Hi, Have you tried adding 4 staff member profiles to the staff block? The columns should adjust accordingly to match the number of members added.
There is many members I basically followed how it is on your demo page so mine looks like this http://lakfin.com/asiantuntijat/ maybe if i reduce pictures size?
Hello ,i am using wp-touch plugin for mobile site,but portfolio short code with filter not working.
please suggest required Js files for portfolio.
Two pre-purchase questions…
1. The Boxed Grid on the Homepage, is it possible to have different sized images in the Grid or do they all have to be the same size?
2. Is the theme compatible with the latest Wordpress 4.3 upgrade?
1. These must be all the same size there is no options for varied size grid thumbnails.
How can i put a gallery created in your theme, on another page, for example in a page with some content. As I see it in your docu, you can just create a gallery which becomes a page on its own.
If that’s not possible, how can i turn off the ability of your gallery to use another lightbox plugin instead of yours. Now, my wordpress gallery opens in your lightbox without the buttons or thumbnails etc.
Hi, Yes it possible to show a gallery on a page with other content. Do this:
1. Create a Gallery with the image you require.
2. Create a View setting data type as gallery (select the gallery you made in step 1) and display type as whatever you require (grid, slider, etc).
3. Then create a page, using the page builder, insert a view block & select the view you made in step 2.
4. Next insert other blocks into the page as you would normally do for other content, and publish.
There is no built in way to substitute a different lightbox for the one bundled with the theme This would require custom modification to achieve.
Thank you, that was exactly what i needed, now it works very well !
Now i try to fix:
1. On ipad there is a green line under the picture thumnails (5px)
2. On ipad, when i click the little thumbnails at the bottom of the gallery, nothing happens… on pc it works very well when I click it.
3. Can i change the green color from the overlay pictures? I assume in css somewhere…
Could you tell me where I edit the default text content in the ‘Page not found’ page?
Hi, Check inside “loop-empty.php” fine in the theme’s root folder.
That’s great, thankyou.
is this theme ready for Wordpress 4.4 or will there be an update?
the theme is working with WordPress 4.4, no update is needed.
I have some basic questions regarding your Bigwig theme that I’d like to clarify before making the purchase:
1. Are all colours on the site customizable to a full extent, or are we constrained to a predetermined set of colours?
2. Are we able to embed images into posts among the different blocks when building a page, or can we only use images through the gallery?
3. Would like to make sure as well that on the very top left, that is also an image that can be imported versus just plain text?
Hi, I’ve addressed all these questions via email. Thanks.
Please check this: I’m having and alert of Virus when trying to access the URL you provided to get Latitude and longitude, at: [universimmedia.pagesperso-orange.fr/geo/loc.htm]
Kaspersky says: HEUR:Trojan.Script.Genetic
Hi, Use this instead: https://support.google.com/maps/answer/18539?hl=en
Use, by you or one client, in a single end product which end users are not charged for. The total price includes the item price and a buyer fee.
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