432 comments found

stane Purchased

Hi Dany,

your website support is always down…

thanks ;)

DanyDuchaine

Hi,

Yeah, the website with the support is on a different hosting, which had issues recently, we’re currently in the process of moving it to the same server as the themes are.

In the meantime you can always get support via email, you can send over a message via the contact form on our profile page.

Regards,
Slobodan

Hi, Your theme is gorgeous and has almost everything I need, however, I’m curious if you recommend a plugin that will work well with it to add galleries/portfolios. I will need to incorporate a page for that. Will most work with this theme? thanks!

DanyDuchaine

Hi,

Yeah, there shouldn’t be any problems, if you do run into anything we’re here to help out.

Our Live Composer page builder plugin has both galleries and portfolio features.

Regards,
Slobodan

elbnetz Purchased

Hi There,

As I get an “internal server error” when I post a question in your forum, let me try it Here:

We don’t know for how long, but recently we found out that the event date is missing on the events overview page: http://stiftung-kinderjahre.de/veranstaltungen/

Instead there is a little image.

Any idea what we are doing wrong?

Thanks, T.

DanyDuchaine

Hi,

Weird, perhaps it was some temporary problem, I see new support requests on the forum today, the latest one from 30 minutes ago.

As for the issue with the events, please send over your WP admin info via the contact form on our profile page and I’ll check it out. Mention the issue in the message as well, for reference.

Regards,
Slobodan

elbnetz
elbnetz Purchased

Thanks Slobodan, you’ve got mail :-)

DanyDuchaine

Answered.

Hi,

I just started volunteering webmaster assistant for non-profit. I am troubleshooting an iframe that has stopped working on this page: http://savethewater.org/education-resources/real-time-water-map/ (not sure it has every worked). My org is using Bioshere theme. I don’t see an iframe plugin installed. Do I need one? If yes, can you recommend. Here is code: [iframe src=”http://waterwatch.usgs.gov/wqwatch/” height=”1000” width=”1000”]

Thanks!

DanyDuchaine

Hi,

The issue is that the iframe points to a different website.

Due to browser’s same-origin policy, if website is savethewater.org and the iframe is waterwatch.usgs.gov browsers won’t show the content of the iframe.

It is not related to the theme ( or WordPress ).

The waterwatch.usgs.gov has X-Frame-Options set to SAMEORIGIN so it can not be included in an iframe by a different website.

More info on same-origin policy and X-Frame-Options.

Regards,
Slobodan

Default-user

Thank you! Very helpful info

DanyDuchaine

You’re welcome.

Regards,
Slobodan

Wuvu2 Purchased

Hi, Considering a purchase. Nice response stream to inquiries.

11. Can the menu bar at the top of the page be changed to a more standard horizontal layout for ” Home, Our Cause, Recent News, Events, The Shop etc”?

2. What donation plugin do you use? We want to do robust recurring donations with raido buttons for amounts, frequency, etc. We’d like that on many program pages and need it to be easy.

Thanks, eb

DanyDuchaine

Hi,

Sorry for the wait, weekend got in the way.

1) Not at the moment.

2) It’s a custom made donation functionality that works with PayPal only.

Regards,
Slobodan

Wuvu2 Purchased

Danny, I bought the theme, but WP errors out before the upload can be completed each time. I’m in Thailand and the server is Godaddy.

They advised to upload and unzip in the themes folder, but I get the error message in the WP Admin about the Biosphere style sheet being missing.

I tried FTP and using Cpanel file manager.

What should I do?

Default-user
Wuvu2 Purchased

I got the theme to load up, but the revolution-slider still won’t install from within CPanel,. I tried FTP and unzip but that didn’t do it. Cheers.

DanyDuchaine

Hi,

It’s the whole package. Unpack revolution-slider.zip, inside you’ll see “revslider.zip”, that’s the installable plugin zip.

Regards, Slobodan

Hola Dany, perdon por mi inglés. En mi página www.isolidaries.org no sé como traducir los botones make a donation, view all, change language & shopping cart.

Todo lo demás se traduce bien ultizando los archivos .mo Puedes ayudarme?

Muchas gracias

DanyDuchaine

Hi,

All the textual strings are localized so you can translate them with WPML String Translation.

Regards, Slobodan

Hola Dany, perdon por mi inglés. En mi página www.isolidaries.org no sé como traducir los botones make a donation, view all, change language & shopping cart.

Todo lo demás se traduce bien ultizando los archivos .mo Puedes ayudarme?

Muchas gracias

DanyDuchaine

Hi,

All the textual strings are localized so you can translate them with WPML String Translation.

Regards,
Slobodan

Wuvu2 Purchased

Thanks for the answer – great that you post every day.

I have two questions I’m a totally newbie. I will get a web developer to help but trying to understand as much as I can myself.

1. Is there a zip or transfer I can do that will populate the Template as the demo? That would be fantastic for learning.

2. I need a user friendly Page Builder. Will yours work with this theme? How about Visual Composer? What do you recommendation for very low skill level of user? Our Org will have volunteers trying to run the site long term.

Thanks!

DanyDuchaine

Hi,

1) The XML export is included in the package. The WordPress import plugin isn’t perfect, it’ll import all the pages, posts, menus, but it won’t import settings ( such as which page is the homepage, applying widgets to sidebars, applying a menu to a location ), but those are all simple thing. If you do need assistance with that we’re here to help.

2) Live Composer will work fine. As for ease of use, we barely had any customers asking how to use it, the documentation and more importantly the interactive tutorials explain it very well it seems.

3) The current system does not support recurring donations. Since something like that is quite technical and requires good web development knowledge you’d need to hire someone to modify it.

Regards,
Slobodan

Default-user
Wuvu2 Purchased

I can’t praise you enough for your great customer service! Thank you.

Can you tell me where (php pages?) I can modify the header, footer, and donation forms? Although I’m a total newbie to WP I did some php 15 years ago and enjoying learning where everything is. I will get a developer to polish everything soon but basic understanding is helpful.

Live Composer is fantastic! I’ll figure out how to “rate” both products I’ve purchased and give you five stars. The theme and plugin are great, and your customer support makes you an absolute recommend.

Cheers, eb

DanyDuchaine

Hi,

WordPress is pretty straight forward, you’ll like it. Header is coming from header.php, footer is coming from footer.php

The donation form lighbox is located in footer.php as well.

If there’s anything else let me know.

Regards,
Slobodan

P.S. You can rate in your “Downloads” page on Themeforest, thank you.

Urgent! Due to the recent announcement of the Revolution Slider vulnerability, will you be posting an update for that plugin? Sites using the old one are to be blacklisted by Dec 28th – thanks! See: http://gizmodo.com/mysterious-russian-malware-is-infecting-over-100-000-wo-1671419522

utopiaphoto

Message from BlueHost: “Slider Revolution Premium Plugin has released a new verison 4.6.5 for their plugin. A recent hack has been found in older versions of this plugin that allows an attacker to download any file from your hosting account, such as the configuration file containing the database passwords. Once the attacker has this information the attacker can comprise your website via the database.

This vulnerability is being exploited currently which is causing numerous domains to become blacklisted by Google. For additional details please refer to this link http://blog.sucuri.net/2014/12/soaksoak-malware-compromises-100000-wordpress-websites.html

DanyDuchaine

Hi,

That issue with Revolution Slider is for versions before 4.2. As of 5th September version 4.6 is included in Biosphere.

Regards, Slobodan

Events Page.

On the events page, im not able to see all events, when i click on “view all events”, it just refreshes the page.

http://ilovenature.in/event-view/test-evebt/

i would like to display event choices like it is on the demo site.

-upcomming events -past events

http://ddthemesdemo.com/biosphere/events/?dd_get=past
DanyDuchaine

Not sure why it’s not displaying properly. Can you send over your WP admin info via the contact form on our profile page and I’ll check it out. Mention the issues in there as well, for reference.

Regards,
Slobodan

Hi Dany, I have two questions How can I change “CONTINUE READING” for spanish? Example “Continúa leyendo”? And I want to change the color of the letters of the menu (sorry for my english). Thanks! Viviana

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