An introduction to support on the Marketplaces

  • Envato staff look over every item before it can be sold on the Marketplaces.
  • Technical items contain help files to introduce you to the item and its components.
  • Authors can choose to support their items but this is optional and may vary.

Hands-on support for this item is provided by htmgarcia

They will respond to buyers' questions via the contact form on their profile.

Go to profile

Additional information from htmgarcia:

Support for my items includes:
  • Responding to questions or problems regarding the item and its features
  • Fixing bugs and reported issues
  • Providing updates to ensure compatibility with new software versions
Item support does not include:
  • Customization and installation services
  • Support for third party software and plug-ins

Frequently Asked Questions

I’m using Internet Explorer 8 and the background doesn’t load.

Go to Extensions > Template Manager > vg_bismuth – xxx.

In the params, Slideshow. Choose an image for the Image 15 as the final one (no matter that Image 4, Image 5, Image 6 or more are empty). – See the attachment image.

Save and that’s it!

Remember: Always loads the Image 15 as your last Slide

How to display Top Menu as default?

Go to Extensions > Template Manager > vg_bismuth – xxx.

In the params, Basic Options > Custom CSS add the following CSS code:

#slideout-wrap{ margin-top:0; }
#slideout-button a{ display:none; }

The first line displays the menu.
The second line hide the ”+/-” (display/hide menu) button.

How to hide Logo and space at the top?

You can reduce the space at the top (just after menu) hidding the logo (in Extensions > Template Manager > vg_bismuth – xx) In Custom CSS param add this code:

.block-between-contents{ margin-top:0; }
.page-content-first{ display:none; }

NOTE: This will hide also the bismuth-social module position

When to contact Envato Support

Authors are experts on their own items, but if you're having trouble using the Marketplaces you should come straight to Envato Support.