An introduction to support on Envato Market
- Envato staff look over every item before it can be sold on Envato Market.
- Technical items contain help files to introduce you to the item and its components.
- Authors can choose to support their items but this is optional and may vary.
Author support for this item
The author of this item, whoathemes, will respond to buyers’ questions and provide limited support through the following contact form.
Additional information from whoathemes:
First of all, Thank you so much for purchased our items Hope you are fully satisfied with our products. You can contact us via contact form on my profile. We usually get back to you within 48hours. (depending on the number of requests in queue).
Please sign in to contact this author.
Common WordPress Installation Issues
Missing style sheet error when installing the theme
A common issue that can occur with users new to installing WordPress themes is a “Broken theme and/or stylesheets missing” error message being displayed when trying to upload or activate the theme. This error message does not mean that the theme you have purchased is broken, it simply means it has been uploaded incorrectly. Luckily, there is a very easy fix.
Frequently Asked Questions
How do I put menu description?
You need to have custom menu and when you click on a menu item you have Description field. If you don’t have it you must activate it from “Screen Options -> Show advanced menu properties -> Description”
When to contact Help Team
Authors are experts on their own items, but if you're having trouble using Envato Market you should come straight to Help Team.