An introduction to support on the Marketplaces

  • Envato staff look over every item before it can be sold on the Marketplaces.
  • Technical items contain help files to introduce you to the item and its components.
  • Authors can choose to support their items but this is optional and may vary.

Hands-on support for this item is provided by mattbrett

They will respond to buyers' questions via the contact form on their profile.

Go to profile

Additional information from mattbrett:

Support for my items includes:
  • Responding to questions or problems regarding the item and its features
  • Fixing bugs and reported issues
  • Providing updates to ensure compatibility with new software versions
Item support does not include:
  • Customization and installation services
  • Support for third party software and plug-ins

Common WordPress Installation Issues

Missing style sheet error when installing the theme

A common issue that can occur with users new to installing WordPress themes is a “Broken theme and/or stylesheets missing” error message being displayed when trying to upload or activate the theme. This error message does not mean that the theme you have purchased is broken, it simply means it has been uploaded incorrectly. Luckily, there is a very easy fix.

Frequently Asked Questions

WordPress says the theme is broken, and the stylesheet is missing.

The zip file you downloaded from ThemeForest contains more than just the theme files. Unzip the file, and read the installation-instructions.txt document. If you are only able to install a theme by uploading to WP-Admin, there’s a zip of the theme files only in the www-zip directory.

How do I show the whole post instead of excerpts on the homepage?

You will need to make a manual edit to the home.php template. Open the file and look for any instances of the_excerpt. Change them to the_content, and you’re good-to-go. If you’d like to show full posts on other indexes as well, you’ll need to do the same for the index.php template.

When to contact Envato Support

Authors are experts on their own items, but if you're having trouble using the Marketplaces you should come straight to Envato Support.

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