23 comments found

  • Bought between 10 and 49 items
  • Has been a member for 1-2 years
  • Spain
globalseo Purchased

Hello and uploaded all the files via FTP but my website does not load the template I use HTML thanks. www.diseƱo-posicionamiento-web.es

  • Bought between 10 and 49 items
  • Has been a member for 2-3 years

I have sent 3 tickets and have not received not 1 reply. It has now been 5 days. The customer service sucks. I am going to discuss this with themeforest to pull your account.

ThemeAvenue

Hi,

Indeed our support has been delayed lately, we apologize for the inconvenience. However, please keep your insluts for yourself.

Go ahead and ask Envato to “pull my account”. But before that you might wanna read the terms and you’ll realize that support in not mendatory for the authors. We only provide support because we care about our customers, believe it or not.

Your ticket have been answered despite your bad words here. I can understand frustration in your case, but it’s not an excuse to get nasty.

Have a nice day, Julien

Default-user

Well I bought a couple products from themeavenue, I just won’t purchase anymore. Thanks!

ThemeAvenue

That’s unfortunate to hear that wheras we solved your issue. Sorry to hear you had a bad experience with us.

All the best, Julien

  • Bought between 1 and 9 items
  • Has been a member for 4-5 years

Hi,

How responsive is support? Also do I receive an exact clone out of the box? How are the images on the demo iphone screen replaced?

Thanks

ThemeAvenue

1) This template is not responsive

2) I’m not sure I understand the question here.

3) You need to replace the images with yours (images should be same size as placeholders). You do not have to edit the stylesheet to change images for both slider and “Screenshots” section.

Cheers!

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