22 comments found

  • Bought between 10 and 49 items
  • Has been a member for 1-2 years
  • Spain
globalseo Purchased

Hello and uploaded all the files via FTP but my website does not load the template I use HTML thanks. www.diseƱo-posicionamiento-web.es

  • Bought between 10 and 49 items
  • Has been a member for 2-3 years

I have sent 3 tickets and have not received not 1 reply. It has now been 5 days. The customer service sucks. I am going to discuss this with themeforest to pull your account.

ThemeAvenue

Hi,

Indeed our support has been delayed lately, we apologize for the inconvenience. However, please keep your insluts for yourself.

Go ahead and ask Envato to “pull my account”. But before that you might wanna read the terms and you’ll realize that support in not mendatory for the authors. We only provide support because we care about our customers, believe it or not.

Your ticket have been answered despite your bad words here. I can understand frustration in your case, but it’s not an excuse to get nasty.

Have a nice day, Julien

Default-user

Well I bought a couple products from themeavenue, I just won’t purchase anymore. Thanks!

ThemeAvenue

That’s unfortunate to hear that wheras we solved your issue. Sorry to hear you had a bad experience with us.

All the best, Julien

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