On this page with portfolio
when I click to “Multitracking”, I would like to see just the video and not the image.
How can I fix that ?
I tried, but it doesn’t work. You can see the pages also here : http://www.geosesame.com/index.php/realisations/realite-augmentee-sur-mobile/
Hello there, I am very happy with the theme.
When I hover over my videos, is it possible to remove the Zoom-in effect that takes place.
Also, is it possible to remove the video icon that pops up in the corner of the video thumbnails when you mouse over them ?
Here is the link to my portfolio:
Hi Marius, can you create a ticket on our support site? I will help you there.
Ups sorry, this is the site: https://quemalabs.ticksy.com/
Hi, I am trying to install black label theme, but unable to. I followed the instructions to how to upload, but it’s still not working. I looked for blacklabel.zip and it’s not in the folder.
Please help me;) Thanks!
Hi znure, sorry for the delay. Can you create a support ticket on https://quemalabs.ticksy.com/ thanks!
Dear Nico Andrade and Envato Team,
I purchased your theme Black Label in early January. I’ve been eyeing this theme for a long time and was looking forward to purchasing it and displaying my professional work.
After I purchased Black Label, all hopes of showing off my images went down the drain.
I was unable to upload the theme to my website and I’ve reached out numerous times only to be met with vague answers. Finally, when I reached out again after a month of trying, I get a response from Nico, but then he disappears for days with no answer. I know you guys had a lot of sales and good ratings on this, so you probably could care less about what little old me has to say, but I don’t appreciate being ignored at all.
No one offered any real support. I’ve asked for a refund from a non-working product several times. It’s not fair that I paid using my hard earned money for this theme and it doesn’t work!
I’ve purchased themes from Themeforest several times and as a matter of fact, just bought theme last fall. I was able to get that working just fine with absolutely no complaints.
My question is, what are you going to do about this matter? Will you continue to ignore a paying customer or will you either give me some real help or give me a refund?
Hi znure, I’m sorry to hear that. Looks like your tickets were closed and we lost you there.
Can you please send me any issue you have to my direct email, I will help you there.
You can contact me via my profile page here in Theme Forest.
Thank you and sorry again for the trouble.
Thank you, please stop giving me the runaround.
So, it looks like I will have to go with another theme over at Template Monster if I don’t have this up this week. http://www.templatemonster.com/wordpress-themes/52175.html?_ga=1.66026859.453406711.1456097608
Templatemonster is very professional, doesn’t give me the runaround and has never left me hanging. And I’ve bought several themes from them. I hope you guys can really come through on this because if not, I will have to switch over and take all my friends with me. :/
znure, I’m answering you in the support portal. It’s not necessary to keep posting on both places. Thanks.
Well, I will stop posting in both places if you stop leaving me hanging. Thank you.
Hi, I sent an email to your support, but haven’t heard a reply. I purchased the Black Label theme over 24 hours ago and need it up. Can you please look into this for me? Thanks! I greatly appreciate it!
I did, just waiting for a reply from Nico since yesterday.
Hello. One of our clients have some problems with your template.
He bought it some years ago and he lost the documentation.
He came to us from another company and we can’t change the Fullscreen Gallery photos from the home page, neither if we use the sortcode [gallery…] or just the images .
The old photos is still there and not changing as we mention above.
He told us, if we put the images on the home page, save it, and delete the code, then the images appears. We didn’t try it because we think this is wrong.
The site is tselios.gr
Thanks in Advance.
Hello, in the new update 21/2/2016 what files have modified or added?
Is possibly to have this information or not?
I’m interested to purchase your theme… im am also sort of a beginner to wordpress and i’d like to know if when the theme is installed it will look exactly like your demo… and just easily replace the contents and videos.
lemme know please.
Hi there, sorry for the late reply. Yes, you can easily achieve the same site as the demo.
Hello. Great theme. I bought the site where was your topic, probably the former site owner bought it. But I could not customize this template. After clicking on the Read further – non-displayed item.
Hi there, if you have your purchase license you can create a support topic here https://quemalabs.ticksy.com/ and we will help you.
?Is the update already available for redownload? I want to upgrade with the version that is compatible with woocommerce 2.5.
Yes, you can always redownload the theme from your Download section, here in Theme Forest.
just try to set the video as a background didnt work, trying with old JWplayer or new Jwplayer with same result , is there any area I need to look into ?
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