An introduction to support on Envato Market

  • Envato staff look over every item before it can be sold on Envato Market.
  • Technical items contain help files to introduce you to the item and its components.
  • Authors can choose to support their items but this is optional and may vary.

Author support for this item

The author of this item, QuemaLabs, will respond to buyers’ questions and provide limited support through their own support system.

Additional information from QuemaLabs:

Support for my items includes:
  • Responding to questions or problems regarding the item and its features
  • Fixing bugs and reported issues
  • Providing updates to ensure compatibility with new software versions
Item support does not include:
  • Customization and installation services
  • Support for third party software and plug-ins
Go to item support

Common WordPress Installation Issues

Missing style sheet error when installing the theme

A common issue that can occur with users new to installing WordPress themes is a “Broken theme and/or stylesheets missing” error message being displayed when trying to upload or activate the theme. This error message does not mean that the theme you have purchased is broken, it simply means it has been uploaded incorrectly. Luckily, there is a very easy fix.

Frequently Asked Questions

What type of Video formats are supported?

It supports playback of any format the Adobe Flash Player and HTML5 browsers can handle (FLV, H.264, MP4, VP8, WebM).

What version of PHP I need?


Can you send me the Wordpress Import File (XML)?

How are the options for the video settings?

Video Options:

How are the options for the Background Slider?

Slider options:

Where I can download the JWPlayer folder ?

Here: And within the documentation is how to upload

How do I change to the white skin?

Go to your Admin Panel and this section:

How does it work with iOS?

In order to ensure the best possible user experience on iOS devices (iPhone and iPad), Apple has placed some stringent controls on how video can be viewed and controlled on these devices.

Video cannot be viewed in context on the iPhone – video is always viewed in fullscreen in the native playback application. Video cannot be started programmatically – users must click on the screen to trigger playback. Additionally, no visual elements sitting over the < video > will receive click events while the video is visible (playing or paused). Volume can only be controlled via the built-in controlbar and the device controls.

When to contact Help Team

Authors are experts on their own items, but if you're having trouble using Envato Market you should come straight to Help Team.