An introduction to support on the Marketplaces

  • Envato staff look over every item before it can be sold on the Marketplaces.
  • Technical items contain help files to introduce you to the item and its components.
  • Authors can choose to support their items but this is optional and may vary.

Hands-on support for this item is provided by PixFlow

They will respond to buyers' questions via their own support system.

Go to item support

Additional information from PixFlow:

Thank you very much for buying our items, we will answer your pre-purchase questions on comment section of each item. For help and support please visit our support forum.

Common WordPress Installation Issues

Missing style sheet error when installing the theme

A common issue that can occur with users new to installing WordPress themes is a “Broken theme and/or stylesheets missing” error message being displayed when trying to upload or activate the theme. This error message does not mean that the theme you have purchased is broken, it simply means it has been uploaded incorrectly. Luckily, there is a very easy fix.

Frequently Asked Questions

I updated to version 1.0.5 or higher and now my contact page information is not visible.

The contact page is now widgetised. In order to make it work like before you have to add a text and contact form widget to contact page side bar and enter following template into your text widget:

<div class="page_intro">
    <h1>Contact</h1>
    <span class="meta">we give you full time support</span>
</div>
<div class="title_box icon_pin">Address</div>
<div class="info">Pixflow, Dream St. Joker Av NewYork, NY</div>
<div class="title_box icon_phone">Contact Info</div>
<div class="info">Phone: 555-1234 45<br>
Twitter.com/Pixflow<br>
Youtube.com/user/pxflow<br>
Facebook.com/pixflow<br>
pxflow @ gmail.com</div>
<div class="title_box icon_note">Write to us</div>

I updated Black Pearl to v1.0.5 or above and now slider is not visible at all.

In this version we added the ability to include slider on some pages other than “Home” page so we had to change/add some options. If you updated the theme all you have to do is check “show all items” option from your WP admin panel page editor to enable your slider again.

Sorry for any inconvenience.

How can i upgrade your theme to a higher version?

You can use “Envato WordPress Toolkit” to update your theme.
http://wpmu.org/envato-wordpress-toolkit-a-themeforest-auto-updater/
For manual update you have to change Black Pearl to other default theme and replace it with newer version.

You can download “Black Pearl” updates from your downloads tab inside your envato user page.

When importing demo content why images of some boxes doesn’t show up?

Default importer plugin of wordpress doesn’t import some thumbnail images (featured images) when importing demo content. To correct this you have to add “featured images” of posts manually.

I get 404 error when clicking on my portfolio item links, how to solve the issue?

You can solve it by refreshing your permalinks:

1. In your wordpress control panel go to “Settings > Permalinks”
2. Change your settings to default and save
3. Change it back to your previous format and save it again

How can i import demo of Black Pearl into my own website?

There is an option for doing so inside Black Pearl admin panel: “Appearance > Theme Settings > Demo Content > Import Settings”

However if you have any problems with Import Function you could also manually import following XML file into your wordpress installation:

http://demo.sacredpixel.com/wp_demos/blackpearl.wordpress.2013-01-05.xml

How can i modify my portfolio details page so my images appear smaller/original size (centering images instead of fill)?

To do so you have to open “custom.js” file that is located under “assets/js” folder with your favorite text editor and look for the following line:

function PortfolioSingle() {
under that line there is a line that looks like this:
$container.touchSlider({ display: 'fill' });
change that so it looks like below:
$container.touchSlider();
then save your file.

I like to see feature (insert a name here) on Black Pearl

We are working hard to make sure our theme is flexible and easy to use for everybody, however if we see enough request for a specific feature, we will consider to add it for next upcoming updates.

How can i remove “Comments are closed for this article.” message from my pages?

Open “comments.php” file inside black pearl theme folder with your prefered text editor and look for following lines:

if (is_single()) { ?>
    <p class="nocomments"><?php _e('Comments are closed.', TEXTDOMAIN); ?></p>
<?php 
} else{ ?>
    <p class="nocomments"><?php _e('Comments are closed for this article.', TEXTDOMAIN); ?></p>
<?php 
}  

remove those lines and save your file.

How to add contact information in contact page?

You should go to “appearance > widgets” and add a “BP – Contact info widget” to the Contact Page Sidebar, add your information to it.

When to contact Envato Support

Authors are experts on their own items, but if you're having trouble using the Marketplaces you should come straight to Envato Support.

by
by
by
by
by
by