368 comments found

  • Bought between 100 and 499 items
  • Has been a member for 2-3 years

Dream-Theme you said above that black sakura was compatible with wordpress 3.5.1 unfortunatly i seem to be receiving errors pertaining to wp-content\themes\sakura\functions.php in localhost when adding posts and or pages i wanted to test before placing on a live site as its not listed as compatible with 3.5.1 will test in live site and re comment on my findings and if issue continues

Dream-Theme

Hi,

Please, submit a request via our online help-desk http://support.dream-theme.com – we’ll get back to you ASAP and take a look what is wrong. Thanks!

Default-user

Thank you for the fast reply Dream-Theme just to confirm the theme works wonderfully on live site it was a localhost issue spent the morning cussing out wordpress for distroying such an awesome theme before discovering it was my own dumbness

  • Bought between 100 and 499 items
  • Has been a member for 2-3 years
ok in no way is this really a fix as i have very little wordpress knowledge and i have no idea of what functionality is being removed. but its atleast a beginning. line 802 of wp-content\themes\sakura\functions.php removing
if( !isset($tumblog_id->term_id) ) {
        $tumblog_id->term_id = null;
      }
fixes the debug issue showing on every post and or page has something been added , changed or removed from the wordpress 3.5.1 version? i really liked this theme on other versions when used and was looking forward to making use of it once again in a new site
  • Power Elite Author
  • Power Elite Author: Sold between 1 000 000 - 1 999 999 dollars
  • Has been a member for 3-4 years
  • Author had a File in an Envato Bundle
  • Exclusive Author
  • Referred between 200 and 499 users
  • Bought between 10 and 49 items

Attention! Due to technical reasons support requests will not be processed from June 13 to June 16 (inclusively). All requests collected during this period will be processed in order they were recieved on Monday, June 17.

Thank you so much for patience and understanding!

  • Bought between 10 and 49 items
  • Has been a member for 2-3 years

Hello, I have just purchased and installed your theme and wanted to say a huge thank you, not only for the great theme but for the ease of use.

It’s not my first wordpress theme, but it is by far the easiest to style and organise.

Thankyou Ellen

Dream-Theme

Hi, Thank you very much for feedback – we appreciate it a lot! (And sorry for taking so long to reply – we were absent for couple of days.)

  • Bought between 1 and 9 items
  • Has been a member for 3-4 years

Hello,

I am trying to upload images to the little tv screen for pictures, but I have no idea where to upload them. Also, when I write a new post and I try to click on it to make it go to its own page, it shows up as error. Another problem I’m having is when I add a new post-type the new post types do not change and there is no option to change them. My last problem is that I uploaded an image in the appearence section in the sakura theme, but now it won’t let me delete the image.

I tried to go to your site and look for some answers but I found nothing that was related to my questions. Please help!!!

Dream-Theme

Hello,

Please note that we provide support only via our online help-desk: http://support.dream-theme.com . Submit a ticket there and we’ll get back to you ASAP. Thanks!

  • France
  • Has been a member for 4-5 years
  • Bought between 100 and 499 items
snip Purchased

Hi, since a few days, i don’t know why, i have an blank page as index …

Can you help me please ?

snip
snip Purchased

Did nothing, and wp-admin works. (website works with an other theme, but with black sakura, have an blank page…)

What do i have to do ? thanks

Dream-Theme

Hi,

Our support staff needs to take a look at it. Please, submit a request via our online help-desk http://support.dream-theme.com – we’ll get back to you ASAP and take a look what is wrong. Thanks!

snip
snip Purchased

Hi Dream Thème, thanks for your fast reply :) and that’s what i did http://support.dream-theme.com/tickets/did-nothing-but-have-blank-page-since-few-days/ :D thanks again

  • Power Elite Author
  • Power Elite Author: Sold between 1 000 000 - 1 999 999 dollars
  • Has been a member for 3-4 years
  • Author had a File in an Envato Bundle
  • Exclusive Author
  • Referred between 200 and 499 users
  • Bought between 10 and 49 items

Hi everyone,

Probably many of you noticed that for past 2-3 weeks our average response time notably increased. For some older products it frankly sucks! We are upset by this fact no less than you. After analyzing the situation we came 2 for conclusions:
  • Large amount of sales of The7 WordPress theme proportionally increased the level of support requests. We were not prepared for that.
  • About 50% of support request are customization.
I’d like to elaborate on the last statement. Despite our Support Policy (http://support.dream-theme.com/support-policy/) clearly states that we do not provide customization. We were actually providing it.

Now we faced the fact that customization requests not only are 50% of all requests, but takes up to 70% of our support time. This means that users who experiences real issues with our products are not getting their replies in time. 

Therefore we are going to stop processing customization requests and severe server issues via tickets. In the same time, we’re opening Forum where users and developers can discuss these questions. At first it will be open for The7 theme buyers only. If all goes well, we’ll extend it to other products.

 

Thank you so much for understanding! Miroslav (from Dream-Theme)

  • Bought between 10 and 49 items
  • Has been a member for 3-4 years

here is the right place: Warning: Creating default object from empty value in …\wp-content\themes\sakura\functions.php on line 802

what should i do…?

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