This author's response time can be up to 1 business day.
Hello Support Team,
I updated to the newest version, but since then I can`t adjust the text color (should be white) and my menu bar is white instead of black when scrolling… I think I got all the settings right within in the option-admin-menu.
Please help http://www.lenkr.de
Simply go to the Options and click Save changes button. That has to help.
In case that won’t solve the issue, please, mail us the wp and FTP access details to firstname.lastname@example.org and we’ll check your site.
Regards, DFD Support Team
Hi, I’m having a problem uploading an image on sliding text module, everytime I try to upload one it seems like it gets done but when I publish and check the website nothing appears, then I go back to visual builder and check in the module and it gets erased from there, this happens also if I try to change a video or an image in any module with visual builder of the template “page four” I just want to customize what’s on that page. I already tried erasing the plugin and installing it again.
Another problem I’ve been facing is to publish a pricing table on a shortcode module, in the website it only shows a blank space. Could you help me please? Thanks!
Could you please mail us the details of this issue and your wp access details to email@example.com and we’ll chech it for you.
Hi. I have mutliple issues after movine the site from a subdomain to root domain. nikibeach.gr. I get jscript errors but nothing has changed. Is this a caching thing?
We’ve just managed to enter your site via FTP (previously, we had timeouts errors while connecting) and modified files. Now there are no warnings on the page. Please, check the site.
We’ve faced the issue with ‘broken’ WordPress websites after the recent Google Chrome update.
Please, don’t panic, and simply update the WooCommerce plugin to the latest version. That will solve the issue and your sites will look properly again.
Best Regards, DFD Support Team
Hi! I am using “for page builder” template with “1b” header in my home page and have a video as a background. The dimensions of the video are 1920×1080. Is it possible to set the maximum height of the video to 600px without cropping the video, but scaling it instead? Thanks in advance
Could you please mail us the details of this issue to firstname.lastname@example.org and we’ll check what we can do about this issue.
Does parallax slide shortcode can be used as the main home slider? http://dev.dfd.name/black_sea/slide-parallax
Can I have two images like on that link and then arrows to chose the next two and so on? My goal is to make a before/after slider with about 10 images (5 before + 5 after)
two additional questions:
1. Is it WPML ready?
2. Can I use any color and the layout will adapt on every page or there’s only a set of predefined colours to choose from?
1. Could you please mail us more details of the page you want to have on your site to email@example.com? Examples can help a lot.
2. Yes, our theme is WPML ready.
3. There is a possibility to change colour schemes using a colorpicker.
Please provide the necessary css class or id information to modify font characteristics in the mega menu, using jetpack custom css. I wish to decrease font size so that the “more’ portion of the menu is eliminated.
.nav-menu .mega-menu-item .item-title
Dear Support team,
Keep up the good work. still waiting for your reply after 2 weeks and multiple mails.
have raised the issues via mail about product images not displaying and mailed more than dozen mails. I’m afraid, assume you have stopped following our mails. hope you are tracking this thread. Kindly fix the images issue.
We’ve got all your emails and we need some time to find and test the solutions. We still work on them an mail you back as soon as we’ll be able to provide you with proper help.
Finally got a reply from DFD. Thanks for the reply. Well, could you please explain the issue better. Whats the exact issue, why the images aren’t displayed and why it happened. What were the steps you tried for past 2 weeks. What is the estimated time it could be fixed?
We have 31 queries of your letters in our mailbox with different questions and access details. That makes the work really inconvenient, as far as it’s hard to follow one chain of question-answer-question-answer… .
As far as we get lots of support emails, they are really difficult to follow. We’d like to ask you to keep with standards of emailing, and write into one query. That will make our cooperation better and support faster.
Hope for understanding.
Thanks for the advice and reply. The summary of all mail is asking to fix the product image issue. Since we weren’t getting no reply from you for past 2 weeks, we ourself fixed most of the issues.
There are three major issues yet to be fixed. Out of them the high priority is to fix the product images not displaying in product categories page.
Kindly take this reply as my service request and fix the product image issue at high priority..
I am just raising the issue in the comments just because I am not receiving any reply to my queries.
for more information on the issue, kindly mail.
Please, mail us those issues that are still left to be fixed to firstname.lastname@example.org and we’ll check them and try to fix asap.
I have mailed the issues to email@example.com. in the previous mail you said, you are working on the issue and testing.
Could you please explain and brief the status of the issue.
If you list the steps you tried, I can also try my best in fixing the issue soon.
Keep me posted with the improvements.
We’ll provide you all the necessary information via email.
Thank you so much for the fixing the issue. Site working perfectly.
Thanks for kind reply!
I’ve just set up Black Sea on wordpress.org and it asks for a username and password. I introduce my themeforest username and password but it won’t work. What do I have to introduce?
Could you please give us more details on this issue? Who exactly requires user name and password? Is it an automatic theme update activation section in theme options or anything else?
Hello! We were able to solve the problem ourselves. Thanks for your support.
We are facing some problems building the page, though.
1- We want to create a “Grid Posts” page or “Portfolio 3 columns” page where the content displayed from the page are videos, not photos. We don’t want that the user has to click on the post to find the video, but that the video is accessible from the page. Could you please tell us how to do this?
2- We want to create the website in English and Spanish (we don’t expect an automatic translation, we will translate it). How do we do this?
Gald you could solve the previous issue.
1. Please mail us short description of the page you want to have on your site and we’ll check what can be done. Maybe we’ll have to add a new portfolio page template for you.
2. We’d recommend you to try WPML plugin. It’s a multilingual tools for wordpress. It actually works just the way you need as far as we understand.
How can I do the menu bar wider?
Hello, Logotyp Fabriken!
Could you, please, specify what exactly would you like to add – menu widget to the sidebar, or any widget to the header?
I want to change the width of the menubar
Sorry for the confusion. Please, mail us the wp access details to firstname.lastname@example.org and we’ll provide you with the CSS code to make the menu wider and disable the arrows.
after update to the latest version i cant change anything in Metro visual Bulider.
I am clicking on edit, then editing the content, save but nothing changing in site.
Turned off Visual Composer but nothing changed
We’d recommend you to update the Visual Builder from the theme pack. Simply, uninstall the old one and upload the plugin from the archive in black_sea\plugins folder.
removed and uploaded new but still the problem is there
If i change in multi column text the title then it works, changing the content not works. I have to delete the text box and new with changed content, then it works
Could you please mail us the details of this issue and your wp and ftp access details to email@example.com and we’ll check this issue for you.
I have a major problem with this theme. I make changes and they don’t show up till 24 hours later. It is really hard to build a website this way. Please help.
Probably the issue is causer by the cache – plugin or on server. Please, mail us the wp and FTP access details to firstname.lastname@example.org and we’ll be able to check it.
The “Variations” selections for products are not working, unable to select choices, we have updated all plugins and Wordpress.
They have all been working fine?
Please provide fix ASAP, clients unable to sell products.
We’ve just mailed you theme update archive. Please, check your inbox and update it.
Hi I have some problems regarding WOOCommerce section:
1. How to see the label of variation in WOOCommerce? Is it possible to replace the box “Choose an option” with the variation label of items?
2. When I make a selection of unexisted item, a window pops out saying “undefined”, how to replace it with other sentences?
Thanks for your support.
Coukd you please mail us the details of this issue to email@example.com and we’ll help you to customize the sections you need.
I have the latest version of woocommerce you can get the update sent to lumberjack
We’ve just sent you the update. Please, check it.
Hi,i am having a few issue
1. Is there anyway that i can get rid of the page title in my posts…i know there is an option ” for page builder” in template when u create new pages. However, they seem to not have that option for posts.
2. how can i turn off the author,date,comment icon down the bottom of my posts
3. Is it possible to adjust the size of the black square underneath the navigation (for example: when u click Homepage on the header..it will bring u to home page and at the same time highlight the Homepage navigation with the black box) i want get those black box to fill all the way to the top and bottom of the header instead of just being a square sitting right at the middle of the header.
4. is there a way that i can bring my navigation menu all the way to the right hand side of the header when i turn off all the shop,find,login icon.
1. Please try For page builder + header page template.
2, 3, 4. Please mail us to firstname.lastname@example.org and we’ll mail you short instructions back.
for the 1 …it seem like i can only turn off the page title background in the styling option but not fully get rid of the entire of the title…and it just for my posts…my pages don’t have that issue
Could you please also mail us the detail of this issue and we’ll check it for you as well.
Great, we’ll check it and mail you back asap.
Use, by you or one client, in a single end product which end users are not charged for. The total price includes the item price and a buyer fee.
Use, by you or one client, in a single end product which end users can be charged for. The total price includes the item price and a buyer fee.
View license details
Get it now and save up to $23