Hey! Congrats on your theme it is beautiful! Still… I am having one error on the related products block on the product page.
getStoreLabel() on a non-object in /home/stadabo1/public_html/app/design/frontend/blacknwhite/default/template/catalog/product/subprice.phtml on line 54
Can you help me with this issue please or a suggestion?
Thank you for your kind words.
Since there is no such issue on demo version, please contact us via ticket system with magento backend access data and FTP information so we can check that issue on your store and provide you help.
With best regards, Dylan
hi, great theme! is it possible to review the admin panel prior to purchasing?
Thank you for showing interest to our theme. Unfortunately, there is no access to magento admin panel but we can send you theme documentation where everything about theme admin panel is described. Contact us via ticket system and we will send you theme documentation prior theme purchasing.
in order to open a ticket your system is requiring purchase code.
Just enter Pre-sale in that field.
Hi, does anybody get good result from google analytics page speed with this template. I have tried many optimizer and use paid Kraken optimizer, but i still get 55 points on speed. I can’t get rid of “optimize images” Anybody else using Kraken with this theme?
Page Speed only shows suggestions. It’s not possible to follow all of suggestions because you would need to rebuild Magento to do this. It doesn’t take into consideration that responsive layout doesn’t allow some of them, e.g. ”Specify image dimensions” – you can’t specify image dimensions in responsive theme, because theme automatically resizes images so that they fit all possible screen sizes on mobile devices.
Hi, thanks for the insight. That ”Specify image dimensions” was bugging me and now i know the reason for it. My site doesn’t seem that slow, if i test it with pingdom tools or gtmetrix. I’m just worried if Google ranks low since i get “slow” points from analytics.
can you please tell me from where i can remove? category & tag highlighted in the image https://www.dropbox.com/s/k1k3f8ilcv1qirz/9.JPG?dl=0
You can hide categories section in Blog settings (Blog -> Settings -> Menus -> Links), tags can not be hidden via blog settings and you need to customize blog module files in order to get it done. By the way, we provide theme support via ticket system, send you further request through that system.
Trouble installing. Have files uploaded and unzipped in Magento root. But, I can not see anywhere to Meigee -> Blacknwhite -> Activate Theme ?? Could it be file permissions? Is there any documentation as to what the permissions should be??
Make sure that you have flushed all your cache. Strictly follow the installation instructions and you will get theme installed in seconds.
I did follow to the T. Very carefully.
This is a new site, so I do not need to worry about losing data. Therefore, I looked at following procedure 1, but I can not see anywhere within Magento for Mage. No Meigee, no theme activation link.
No ” Meigee -> Blacknwhite -> Activate Theme”
So, I follow procedure 2 and when changing Current Package Name to ‘blacknwhite’ I get ‘An error occurred while saving this configuration: package with this name does not exist and cannot be set”
Where to go from here? Is it possible because this is Magento 22.214.171.124 ??
I purchased this theme about a year ago and finally getting to installing it for the first time.
Thank you for the help.
If you got such an error (I mean there is no package found) that mean that you have unzipped incorrect zip file or you uploaded theme files to the wrong place. You need to upload theme folders (like app, skins, media and so on and so forth) folders to the root of your magento. After that flush all the cache and the theme (including Activate button and theme options and other theme features) will appear in your backend. Please strictly follow theme documentation and everything will be allright. After you got theme installed contact us via ticket system so we can send you updated files which make theme works perfect with recent 126.96.36.199 magento version. But I want to mention that even without those files theme activation will appear if everything was executed according to the theme installation instructions.
I have face an issue installing this theme. I keep getting this error:
Invalid method Mage_Page_Block_Html_Breadcrumbs::(Array
Changing to different theme makes it work fine. I only face this on this theme.
Probably custom modules which are already installed on your website break theme behavior. Refer to the section Self-Diagnostic where we described how to find conflicting module. After you find it you have to integrate that custom module with the theme. Common solution about new module integration you will find in section Integration of New extension of theme documentation.
Thank you for your quick reply. I will dig into that, and i will fix it.
Hi: Purchased this them a while back and wish to buy additional support however as a purchaser:
1. Renew Extend support for $62.30 6 months. Yet for a non purchase its Extend support is $26.70 for 12 months
This does not make sense to us.
2. Also what is the current stable version of Magento Comminity you recommend with these theme.
Price policy is an Envato responsibility and theme authors do not affect on it. Concerning the actual magento version: Blacknwhite theme is compatible with 1.7-188.8.131.52 theme version, so you can install theme on any of those magenot versions.
My client bought this theme but I don’t have the documentation. Could you please send me that? I need to remove the search box on top right area.
Theme documentation is included in theme package under the User Guide folder. Please check that folder – there you will fiond the document with information about the theme.
When does the theme support google AMP ? I would buy it soon if it support…
We checked that feature and after integration it with the theme found that 80% of theme won’t work since that optimization which offer that module disables all the scripts on mobile devices. So for now we refused of that option since we want to provide clients with nice looking website on all devices. Probably later when that functionality will be improved we will add it to the theme.
I have an issue with the menu on your theme.
If we click a dropdown for the menu there are a lot of categories and subcategories and the bottom of the menu is off the bottom of the screen. normally this is ok but because of the sticky bar setup on this theme you also cannot scroll down on the menu as when you begin to scroll down it changes to the sticky menu which does nto allow scrolling down.
do you have any ideas on ways around this?
We just answered you in your ticket. Please check it.
I have recieved and replied now,. Thanks
Hello. I bought this theme and forgot to activate it. do you think I will lose or cause any error to my website if I update it? thank you
If you already use theme and want to activate it in admin panel then you will loose all your changes made before, since activate feature makes theme looks like the initial demo store (actually that feature should be used if you just start store development). You can leave everything as it is, no need to activate theme if you already configured it in admin panel.
The new products widget currencies do not change with currency selection. Any idea why? Here’s the link – http://dksr.cloudapp.net/german/
Contact us via ticket system. and send access data so we can check that issue on your side, since there is no such issue neither on demo version nor on dev version.
I love this theme however was wondering if you have any dates for a Magento 2.0 compatible theme.
Thank you for showing interest to our theme.
We are hardly working on new theme version which will be compatible with 2.x magetno version., for now unfortunately, we can not provide any ETA.
Thanks Dylan. Just a rough estimate on ETA would do.
Is there a way to be notified of the theme availability for Magento 2.0?
Roughly, in June theme version compatible with magento 2.0 will be ready.
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