Hello, there is a problem when I try to send a request via “ticket system”, It occurs “Captcha verification failed, try again!” when I try to log up, but I cannot see “captcha” anywhere. Could you please help me on that? Thank you.
By the way, I just got the theme and installed it in my test store, there are some qustions I need to ask, and I also hope you could install the theme for my live store.
Well, try to send your questions through that form http://themeforest.net/user/MeigeeTeam
As to your question, we do not install themes on live stores, only on test ones.
this theme schema.org integrated right? and we can’t be able to add alt tags to the brand images.
Sorry for the long silence.
Yes, we used scema.org to markup HTML pages. Alt images for brand pages is specified in the brand attribute under System -> Catalog -> Attributes -> Manage attribute Make sure that your brand logo file names match attribute label. By the way, from now we provide support only via ticket system. Please send your further request through that form Don’t forget to provide your purchase code
With best regards, Dylan
Great theme! Before I purchase, can related products be configured to appear to the side of the product? Or is the only option to appear below the product?
Sure you can configure that block to be displayed in the product sidebar from the admin panel.
Great. Thanks for the super speedy reply!!
i have been using your B&W theme for 10 months. i bought your Harbour theme a few month ago.
Any plans for releasing new header styles soon? i see that a lot of themes are offering multiple pre-configured header options.
Thank you for being our loyal customer.
We plan to recode Blacknwhite completely and include Revolution admin panel, awesome Live CSS editor and numerous new layouts in that upgraded version. New professional admin panel and easy-to-use live css editor are already availbe in our recent shopgram theme so you can check how it looks like right now here: http://demo.meigeeteam.com/productnew/shopgram-magento-theme/livepreview/. New version of Blacknwhite theme will be available absolutely for free and the last thing that you need to do for now is wait a little bit untill new Blacknwhite version will be released.
Thanks Dylan !
Hello where i can change the succes pop up message (The product MODELO C19 has been added to comparison list.) when im add to comparision code?, can give me the route? thanks!
Please refer to the section Translation of theme documentation where we described how to change any phrase in theme. By the way, we provide support only via ticket system. Please send your further request through that form Don’t forget to provide your purchase code
How can I create and set up a category slider using your drag’n drop interface?
Is does not explain this in your user guide. Thank you.
Thank you for using our theme. We already answered you for same question in ticket system and hope with provided sshot you will be able to get desird results. Please do not duplicate messages, having to reply the same questions twice doesn’t make our work efficient.
Your newsletter pop up on the homepage does not close when submitted, in the theme and on your demo, how can I fix that problem?
Thank you for noticing. That issue already fixed on demo version and we also provide you solution of it in ticket system. Please check your inbox or follow your ticket.
Do you have plan to inc Backorder feature?
Do you know when will you release the new version?
Unfortunately, Backorder feature is not planned to be implemented, you can try to implement any of available extensions which offer such functionality.
Concerning the new version: we currently working on new features and new modules that’s why it is hard for now to provide an estimate date.
With best regards, Dylan.
We are getting an error in the system.log file saying
Notice: Undefined index: newsletter in /var/www/html/app/code/local/Meigee/ThemeOptionsBlacknwhite/Helper/Data.php on line 274
We are not sure what is causing the error?
Please contact us via ticket system and we will help with that.
Thx for you help as alway, for some reason we have configure currency to AUD on magento admin end, but it didn’t populate on the theme, google alway pickup default price symbol US$, would you able to fix it with patch in below method suggested by google
<meta itemprop="priceCurrency" content="AUD" />$
Please contact us via ticket system and we will provide you solution how to change your product page file in order to display that currency. Don’t forget to provide your purchase code
I’m looking at this theme and I have a question regarding the “Extra Large Product Page Layout”
Can you show the left hand sidebar on the same page as the “Extra Large Product Page Layout” with the product text under it.
The image seems too large on it’s own and I would want it to be smaller by having the left sidebar would do this?
Thank you for showing interest for our theme. Please contact us via ticket system after theme purchasing and we create that custom layout of product page for you, since for now product page layout is foreseen to be used along with 1 column design.
Thanks for the reply. How long would a custom layout of product page take for you to create after purchasing the theme?
It will take approx. 4 hours to create and check if everything gonna be alright with that new layout.
We updated with the latest Magento critical patch 5994 and now new customers cannot register, they get error “Please make sure your passwords match”
Any idea fix?
It seems that you are using outdated theme version: we just checked on several machines recent theme version installed on latest magento patched with that 5994 patch and there is no such an issue – registration works like a charm. Please update theme to to the recent 1.9.1 version and the issue will disappear. Recent theme version you will find in section Downloads of your themeforest account. By the way, from now we provide support only via ticket system. Please send your further request through that form Don’t forget to provide your purchase code
Hello, Some questions before I go ahead and purchase this theme.
1) Can plugins for social Login example facebook be supported?
2) For the checkout page, am i able to custom the payment method example ” Pick up at store”?
3) Does a product with each color has a unique SKU ?
Example Coat A has Black and white . So both black and white will have their own unique SKU am i right?
Thank you for showing interest to our theme. Answers for your questions are below:
Great! Thanks for your prompt reply. A few more questions to go .
1) Are we able to configure default sequence of products?
2) Selection of color can trigger the change of images according to color?
3) Is there a backend coding or integrated with your theme where by after a minimum purchase amount, there will be free shipping automatically?
4) To continue with the custom payment method, integration with other shipping company portals is possible?
Maybe talking about DHL etc
Answers for your questions are below:
1 ) Once products are uploaded, it will automatically be on the first page as the most recent products. Therefore, can we move the position of the products accordingly to how we want it to be?
2) Oh,sorry on that. I mean in the products section, When selecting a particular color, will we be able to change the picture accordingly to the color selected?
Great! I’m on my way to purchase this theme (Y) Thanks
hello I have a problem with feature category extended.
it seems like the ajax add to cart button not working in my widget. but working in category page.
We provide support via ticket system. Please contact us via that system and we will provide you help
How come my navigational menu doesn’t appear in the demo?
Thank you for theme purchasing.
Please make sure that you have correct structure of your categories: there are sshots in theme documentation in section Megamenu which show wrong and correct category tree – you should have all your categories under the root category. Probably there is a conflict with one of your custom module – please disable them (just rename them in app/etc/module) for a while and check if the issue disappeared. Do not forget to reindex all the data (System -> Index management) and flush all the cache (System -> Cache Management) in order to see changes on frontend immediately. If the issue remains please contact us via ticket system with all technical data and we will investigate issue more thoroughly, since by default navigation menu should be displayed without any error.
So when i import the theme demo, the demo do not come with the sample navigation menu of about us page etc ?
If you use our dump file, then you should get exactly the same store as demo version (including categories, products, etc…). In case if you do not see navigation bar (which is actually list of your categories) that means that either dump file was not imported in used database or magento uses another database in which there is no imported dump file. More exactly we can tell you if you provide us access data via ticket system.
Is it possible (and if so how) to have pagination on the category listing page. Instead of having the “More Items” button have just a bunch of page numbers so a user can just to a specific page and back.
Thank you for using our theme.
You can just disable infinite scroll in admin (System -> Configuration -> Infinite Scroll -> General) and default pagination will appear.
Use, by you or one client, in a single end product which end users are not charged for. The total price includes the item price and a buyer fee.
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Use, by you or one client, in a single end product which end users can be charged for. The total price includes the item price and a buyer fee.