Since we are authors of just theme, we do not provide support which concerns any 3-rd party extensions, including modules that comes with theme. Support is provided only via ticket system. All ticket are handled in queue, that’s why the reply make take up to two working days. Be patience please. We recommend to create ticket with maximum information about issue. In that case you will get answer faster.
We do not fix issues which caused by customization, 3-rd party extensions, previously installed theme. We do not provide any integration service. Customization is out of scope of our support.