An introduction to support on Envato Market
- Envato staff look over every item before it can be sold on Envato Market.
- Technical items contain help files to introduce you to the item and its components.
- Authors can choose to support their items but this is optional and may vary.
Author support for this item
The author of this item, MeigeeTeam, will respond to buyers’ questions and provide limited support through their own support system.
Additional information from MeigeeTeam:
- Responding to questions or problems regarding the item and its features
- Fixing bugs and reported issues
- Providing updates to ensure compatibility with new software versions
- Customization service
- Support for any third party software and plug-ins
- Magento configuration
Frequently Asked Questions
Since we are authors of just theme, we do not provide support which concerns any 3-rd party extensions, including modules that comes with theme. Support is provided only via ticket system. All ticket are handled in queue, that’s why the reply make take up to two working days. Be patience please. We recommend to create ticket with maximum information about issue. In that case you will get answer faster.
We do not fix issues which caused by customization, 3-rd party extensions, previously installed theme. We do not provide any integration service. Customization is out of scope of our support.
When to contact Help Team
Authors are experts on their own items, but if you're having trouble using Envato Market you should come straight to Help Team.