Hello! My client has purchased your template and I am the designer in charge. I do not know how to include the shortcode for the Fluid Columns. Can you help me please? Thanks in advance!
Hi! We provide support to our customers directly. Please ask your client send us a private message via our profile page contact form. Thanks!
I am having issues uploading new images and files to the Portfolio section. After uploading a new file or linking an image from an url, I click on Upload but then the pop up screen goes white and seems frozen.
Purchase code: 08e785e5-fbcf-4418-b685-c3774a80a0d2
Hi! Please provide access to your website. We will try to help you. You can use contact form on our profile page. Thanks!
Hello! I do not know how to include the shortcode for the Fluid Columns. Can you help me please? Thanks in advance!
Purchase code: bbc474ba-dbb1-4d47-bcfe-025be53432de
Hi, please I need an answer ASAP for this, my client still waiting to solve the problem. Thanks again.
Hi! Please provide access to your website. We will try to help you. Thanks!
Hi! I just sent you an email with the information through your profile. Thanks!
Hi! We’ve emailed you. Thanks!
73d69e62-174e-4111-9280-e136568ce4e1 – Purchase code
Home screen is black – I add images in the portfolio section and set to home slider and the image does not show up, even your stock images do not show up. Permalinks are set up as per your instructions also. Every page I try to load is just the same and nothing shows up other than the menu bar on the left.
Hi! Please provide access to your website. We need login info. Please use contact form on our profile page. Thanks!
Information sent, Please advise. thank you
Hi, I sent you the information you’ve asked to access to the web last week but still don’t have any answers.
Please I need your help asap.
Hi, bought the theme, I’d ask you if is possible to change the carachters of the write at the top on the left Black & White and the dimension please. Then I follow the guide for the contact module, but doesn’t working, simply doesn’t appear…how can I do please?
It seems a little bit difficult to make some changes on this theme with WP, characters, style, insert link, new contact module like Tumblr, PX500 and other, do you have any solution? really not very satisfied
Hi! Please provide access to your website and specify your questions via contact form on our profile page. We will try to help you. Thanks!
sorry where is the contact form?
Hi! Please check our profile page. Thanks!
Hi, just some questions that I can’t solve:
- can I change the character and style of ‘black white’ that is written at the top of left?
- can I get bigger the write ‘photostudio portfolio’ under black white?
- how can I add more social media button at the bottom, not only FB and TW, G+ o Rss?
- near black white write there is a symbol like small wheel, can I eliminate it when I visualize the pages?
did you receive the mail please? Thx
Hi! I sent you another email with a few questions I have, I will aprecciate a quick response. Thanks again!
Hi! I wrote you in Ago 13 but still don’t receive your answer. Did you saw my email? Please is urgent! Thanks
Hi, I’m still with no answer since August 13. I forwarded the email like you ask in the last email. IS URGENT!
Hi! We’ve emailed you. Please check documentation carefully. Thanks!
Hello, i have just installed the theme, but i have some problems. When i go to see the website i see just a black screen with the header, no pages open, no slides work in the home page, just an icon with theme_demo_switch. What should i do?
Hi! Please provide access to your website. You can use contact from on our profile page. We will try to help you. Thanks!
Hello! Any help here? I have sent the codes days before but i did not get any response! Please help me :/
i have a Gear icon, and a div with class=”theme_demo_switch” in my screen. The menu items don’t open anything.
Hi! I downloaded and installed the theme “Back & White” for wordpress, but when I active the website, he stay in black, and the pages and effects on menu not work. Please help me! The address is www.maisonnoivasbh.com
Hi! Please check you website url – server not found. Let us know. Thanks!
I installed the theme and follow the entire procedure step by step, I placed also the permalinks in the right way, but I can not see any page, neither preset nor created by me. Why?
HI! We’ve found an issue. Please check for tomorrow update – theme version 1.2. Thanks!
I still waiting to upgrade Black&White – Responsive Photo Portfolio to 1.2 … your last update is marked on October 11 but the download is not updated: dates back to 26 June. Please update it, so you can not use. Thank you.
Hi! Please send us a private message – we will send you the theme update directly. Thanks!
Hello, I have sent the request in private, but I have received no answer yet. Please, would you send me the update? Thanks.
I have installed and imported dummy content with no error but website is not looking like demo. I sent you PM. Please check.
Hi! Please check your website now. Thanks!
Thank you very much for the support. Beautiful Theme.
Hello again, I can’t view the shortcode icon to use them. please check your inbox.
Dear FXoffice, I have replied to your email. Please check.
i get a blank screen when i install the theme
Hi, I was trying to contact you twice via direct message, but I haven’t received any response yet. When uploading the theme, it’s not complete, I’m not able to get there all the elements. I’ve also sent you admin access. Can you please check and let me know as soon as possible. It’s getting urgent. Thank you in advance.
I installed the theme and follow the entire procedure step by stepbut I can not see any page. Can you help me please ?
Hi! Please send us a private message via contact form on our profile page. We will try to help you. Thanks!
Hi, I contact you twice via direct message. I’ve also sent you FTP access. Can you please check and let me know as soon as possible. It’s getting urgent !
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Use, by you or one client, in a single end product which end users can be charged for. The total price includes the item price and a buyer fee.
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