70 comments found

hey, i already purchased the theme, doesnt work on mobile device, can you please help me?

FXoffice

hi! Please specify on which the mobile device does not work web site. thanks

Hi, I checked a couple of sites of the people using this template and noted that most of the sites take too long to load..kindly check – btw, the images used are not heavy in size.
thanks.

FXoffice

Hi! It depends of your hosting provider speed. Thanks.

Picus Purchased

Hi,

This is a reminder for a support-request I sent you about two weeks ago regarding the Black & White WP-theme. Could you get back to me as soon as possible please for I would like to launch the website I’m creating as soon as possible.

I normally e-mailed you via the FXOffice-page on themeforest.net. You can get back to me using my e-mailadres jonathan.kauffmann@gmail.com

Kind regards,

Jonathan Kauffmann

FXoffice

Hi! We’ve emailed you. Thanks.

Picus Purchased

Hi, I’m quite unsatisfied with your template and customer service. The template still has a lot of bugs that I want to fix but I still haven’t received any support although I have requested it three weeks ago.

FXoffice

Hi! Please send us a private message. We will try to help you. Thanks.

Hello, I need to know if this template is incomplete or me so I downloaded. or any manual or tutorial that explains how to just let the live preview that’s actually what I bought help please!!!

FXoffice

Hi! Please check documentation in the documentation folder. If you have questions please feel free to ask. Thanks.

Hello, I need to know if this template is incomplete or me so I downloaded. or any manual or tutorial that explains how to just let the live preview that’s actually what I bought help please!!!

Default-user

hello, I can make photos of the home portfolio is in random order?

Default-user

I would like to know how I can do to change the “home” in the address bar and put for example “start”

FXoffice

Hi! Please provide access to your website. We will try to help you. Thanks.

I’m looking at purchasing this theme. It looks amazing!

One question…has the functionality of the theme been tested completely on mobile platforms? I noticed that one of the commenters (about a year ago) had an issue on the mobile android platform (using the Samsung Galaxy S3).

I have one, so I pulled up the live demo last night and noticed that the mobile menu would close immediately after opening it. I would have to click on it 4 times to get it to stay open long enough to click on one of the menu options. Typically, the first click on the navigation menu would not take me anywhere. Rather, I would have to click on the navigation menu tab 3-4 times to get it to take me to the proper page (e.g. clicking on the portfolio tab, clients tab, etc.)

Default-user

additionally, mobile functions are 100% perfect on emulators…it’s just the actual mobile devices having issues. Testing on iPad, Galaxy Note 10, and Galaxy S3

hello fxoffice, im having problems with the contact form, its is not showing a confirmation message or any other sign when clicking submit so people keep clicking the button multiple times. it does eventually send an email this is the contact page url : http://www.agamim4u.co.il/#!/contacts it has been translated to hebrew “???” means send

Thank you for your help

FXoffice

Hi! Please check documentation carefully. FAQ-> How to create contact form in wordpress. Thanks.

Default-user

That has been helpful, Thank you !

FXoffice

You’re welcome. Thanks.

Hi, Great template, congratulations! I have two questions? 1. Is there a way to remove description and slide bar at bottom? 2. What is the optimal backgound image size, not to crop it? Thank you in advance.

FXoffice

Hi! There is no this feature by default, but we will help you to make any changes in the theme. Backgroud size – 1920×800 for example. Thanks.

Hi, is there anybody? Could you help me please?

FXoffice

Hi! Please check your previous comment. Thanks.

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