Blakesley - Premium Business &amp; Portfolio wordpress

Please, upload theme via FTP . Here is a support forum thread about your issue: http://forums.cmsmasters.net/showthread.php?271-FAQ-Installation-issues-and-WP-3-3-2-compatibility

Bought between 1 and 9 items
Has been a member for 1-2 years

alfredjp

Awesome theme! Love it inside and out . I just need to know how can I change the text colors for the navigation. Please help

2 older replies

cmsmasters Author

You may change theme skin only. Unfortunately there’s no option in theme settings for the navigation menu color changing.

alfredjp

Could I change it in the CSS ??

cmsmasters Author

Have you actually bought Blakesley? I don’t see the purchase confirmation.

alfredjp

the theme was given to me by a client to manipulate to his liking. is there any way I can prove it to you?

cmsmasters Author

You should provide the Purchase code. Just submit a personal support ticket and we’ll get back to you asap.

One can find the purchase code in this file at “Downolads” tab on the Envato account – see the screenshot: http://cmsmasters.net/wp-content/uploads/2012/01/purchase-code-tour.jpg

Bought between 10 and 49 items
Has been a member for 1-2 years

bjornthemeforest Purchased

http://wcinspection.com/our-services/ http://wcinspection.com/project-management/

How do I get rid of the “Leave a Comment” form on the full width pages? I have all the pages set correctly to full width and didn’t think a comment form would be on those.

cmsmasters Author

There’s a WordPress function called “discussion”. Here is a screencast about how to disable WP comments: http://screencast.com/t/ZG31ReLIW5td

Bought between 10 and 49 items
Has been a member for 1-2 years

bjornthemeforest Purchased

Also when I go to “appearance” and “editor” it gives me this error message: Sorry, can’t edit files with “..” in the name. If you are trying to edit a file in your WordPress home directory, you can just type the name of the file in.

cmsmasters Author

It’s hard to say what may cause this. Need to see your web site first.

Are you sure you’ve been using compatible WP version?

Bought between 10 and 49 items
Has been a member for 1-2 years

bjornthemeforest Purchased

Also everytime I make a change to the template the changes take awhile to actually show up when all themes I’ve used updated right away.

Love your themes and want to keep buying them but this one has been giving me a lot of trouble.

Thanks for your help!

cmsmasters Author

Thanks for purchasing our product! Yes, this is one of our first themes and it’s not that convenient and flexible as our new ones.

Please, note: All support is given through our Support Forums or you can submit a personal support ticket. Please, try to describe your issue in more details, you can use screenshots, and provide your FTP and wp-admin credentials in the personal ticket.

Bought between 10 and 49 items
Has been a member for 1-2 years

bjornthemeforest Purchased

Ok now I am pissed. I asked about getting rid of the comment form on the full width pages I created. The link you sent with the video that explains how to get to rid of is completely IRRELEVANT since its showing how to edit a post page / default page.

The only page that doesn’t show it is http://wcinspection.com/about/

So how do make all my other full width pages show like that?

again this page I selected the FULL WIDTH option which should not have any type of comment box, option, form … nothing.

Please let me know how to resolve this. thank you.

cmsmasters Author

This is a very rude manner to ask for a help. :tired:
The full width page has similar option for turning off comments as any other one. You should turn off the commenting for your pages manually now. All new pages should appear without comments box if you have enabled it for older pages and posts.

Please, note:
All support is given through our Support Forums or you can submit a personal support ticket. Don’t forget to provide FTP and wp-admin credentials so we could look through your settings.

Bought between 10 and 49 items
Has been a member for 1-2 years

bjornthemeforest Purchased

I apologize for the rude manner. I just got really frustrated when I didn’t get my question answered.

Thank you for getting the issue resolved in a timely manner.

Bought between 50 and 99 items
Has been a member for 4-5 years

apexpro

Great theme…I am having an issue with the testimonial widget, when i click the page 2 button I get a 404 error: http://www.phiagroup.com/testimonials/page/2/

Please advise.

Thanks, Chris

cmsmasters Author

Dear Chris. Most of all this issue is caused by incompatible WP version that you’ve been using. Unfortunately Blakesley is not compatible with the latest WP. Only with Wordpress 3.0.

Please, read this support forum thread:
http://forums.cmsmasters.net/showthread.php?271-FAQ-Installation-issues-and-WP-3-3-2-compatibility

For further assistance, please, submit a personal support ticket here, as providing help via comments is beyond our support policy.

Thank you.

Bought between 10 and 49 items
Has been a member for 2-3 years

LeRush Purchased

cmsmaster

I need 6 SLIDERS and only the theme read 5 in the blakeslry panel i put 6slides and doesnt work, how can i do?

Regards

cmsmasters Author

Hi, LeRush, nice to hear from you! I need to see your web site to make sure I got you.

Have you submitted a personal support ticket yet? Can you, please, specify its number so we could speed up the process?

Please, note:
All support is given through our Support Forums or you can submit a personal support ticket.

LeRush Purchased

Hi cmsmasters.

To much time dont talk with you or your team

Its the same website www.olm-sports.com

I dont remember how to have my Purchase Code * can you remember me the process please

PD: Can you advise me another of your themes work ?? Im searching something responsve

Best Regards

cmsmasters Author

You can find the purchase code in this file at “Downolads” tab on your Envato account – see the screenshot.

Seems like you’ve changed your wp-admin credentials so I can’t get to your admin area.

As about some other theme – you can go here and read about our most recent theme capabilities in the documentation and also learn more about it from a live preview. They mostly have same functions, but different design.

I’d rather advice you this one if you need it to look a bit similar to Blakesley. But surely you can choose another one. All these themes have online docs with FAQ , so you will have an opportunity to get the answers quicker

Bought between 10 and 49 items
Has been a member for 2-3 years
Referred between 10 and 49 users

laccentweb Purchased

Hi,

i was wondering if you were planning on releasing a responsive version of this theme?

The theme is great, it has everything I need, but we are currently looking to create a mobile version of our site, that is why I am asking

cmsmasters Author

Oh, thank you for using Blakesley! Unfortunately we don’t have such plans. This theme is one of our very first products and not so customizable and flexible as our new ones.

If you’d like to have better theme with full browser and mobile device compatibility, you may choose one of our latest works.
Let us advice you Ambleside or Expresso. These themes are responsive, have similar functions, but differ in design. If you need to have Background Manager, you can use Willbridge theme.

Sold between 250 000 and 1 000 000 dollars
Author was Featured
Item was Featured
Author had a File in an Envato Bundle
Elite Author
Has been a member for 3-4 years
Referred between 200 and 499 users
Bought between 50 and 99 items
United States
Exclusive Author

+1 more

cmsmasters Author

Hooray! Blakesley is now compatible with WordPress 3.5! We also have improved its security. Check it out

Bought between 10 and 49 items
Has been a member for 2-3 years

evokestudio Purchased

Hi, I am having issues with adding a 7th Album to my Gallery page for some reason when I create a new album my other albums disappear, and when I delete the new album the existing albums reappear. Please can you let me know if there are any restrictions on adding more than 6 albums? or is this a bug? Any help on this would be very much appreciated. BTW, I have the latest version on WP installed.

Bought between 10 and 49 items
Has been a member for 2-3 years

evokestudio Purchased

I tried installing the new theme, and although adding new albums works my images on on my homeslider now does not appear and also the same for the galleries listings – I will send a direct message.

cmsmasters Author

Hi, thanks for purchasing our product!

All support is given through our Support Forums or you can submit a personal support ticket. Please, create a support ticket, try to describe your issue in more details, you can use screenshots. Don’t forget to provide your wp-admin and FTP credentials for troubleshooting, and we’ll get back to you as soon as possible.
Thanks!

Bought between 10 and 49 items
Has been a member for 2-3 years

LeRush Purchased

Hello

i UPDATE WORDPRESS 3.5 and my theme have problems and my web site too

what happend ???

you update the theme ??

Bought between 10 and 49 items
Has been a member for 2-3 years

LeRush Purchased

Help!! what happend with my website!!!

ALL MY WORK IS LOST!!!

Software Version WordPress 3.5, WordPress 3.4, WordPress 3.3, WordPress 3.2, WordPress 3.1, WordPress 3.0

I UP DATE WP 3.5

suport!!! please!!

cmsmasters Author

Hi, thanks for contacting us!
What version have you been using? Is it the recent one 3.0? If not, please, update the theme.

To update the theme, please, follow to your Downloads tab on Themeforest and click “download”. Then follow to the blakesley_2.1_to_3.0_fixes folder and open README.txt, you’ll find the instruction on update there. Basically you should replace some files at your server. But please, make a backup beforehand – just in case. If you have made some code changes in style.css, the update can harm your customization. You should copy changed code to the new file.

For further assistance, please, submit a personal support ticket here, as providing help via comments is beyond our support policy.
Please, try to describe your issue in more details, you may use screenshots. Don’t forget to provide your wp-admin and FTP credentials, and we’ll get back to you as soon as possible.

All support is given through our Support Forums or you can submit a personal support ticket.

Thanks!

Bought between 10 and 49 items
Has been a member for 2-3 years

LeRush Purchased

Again,

whats the probleme, i update your theme blakesley_2.1_to_3.0_fixes and remplace… and update wordpress 3.5

my website disapears !!! my cpanel too, im so angry cmsmaster.

i need a solution i have a angry client callme and callme.

Need support

www.olm-sports.com

take a look !!!

3 older replies

cmsmasters Author

Please, don’t panic Just submit a ticket.
Your issue needs deeper consideration.
You may provide your ticket number here so I could possibly speed up the process.

LeRush Purchased

READY, please help tu fix this, still having problems

cmsmasters Author

Hi. Please, provide full access to your web site in the ticket so our support guys could look it through.
Thanks.

LeRush Purchased

I provide a full access, check your Email I respond

LeRush Purchased

hello??? where is the support ???

cmsmasters Author

Hi. Have you got our reply in the ticket?
Our support agent could not login to your FTP to figure out what causes your problem.

Bought between 10 and 49 items
Has been a member for 1-2 years

easyazprint Purchased

HI – I’ve downloaded and installed, but the admin panel does not seem to function properly – the question marks don’t bring up help boxes, the Help and Forum links go to dead pages on your site, and so far only 1 of the options I have tried to change has actually had any effect on the site.

When I try to pick the background colour the picker box does not pop up with a colour chart, and typing the color code does not work either. I am using Chrome but have tried in Firefox too with no better results.

Please help as I need to get this working or else the purchase is pretty much useless!

cmsmasters Author

Hm… I wonder maybe you’ve downloaded the theme archive before recent update? What version have you been using? Is it 3.0? If not, please, update the theme.
Also, do you have some active plugins? If you do, please, try to deactivate them one by one and see whether one of them affects.
We don’t guarantee, that our theme would work properly with any plugin, except of WordPress Importer or Contact Form 7 (which are 100% compatible).

Otherwise we are happy to help you – just need to see your web site first.

For further assistance, please, submit a personal support ticket here, as providing help via comments is beyond our support policy. We will reply as soon as possible.

You may use screenshots for your issue to be described in more details.

Thank you.

Note:
If you’d like to have a plugin-compatible theme, we advice you to buy Roundone WP theme, or Magique WP theme by cmsmasters – they supposed to work fine with most popular plugins.

Bought between 10 and 49 items
Has been a member for 2-3 years
United States

Frederickads Purchased

I submitted a support ticket regarding my dropdown menu not working on the home page at signsandneon.com. It works on all other pages just not the home page. Everything was working fine and then it suddenly stopped. It looks like someone logged in and disabled the NextGalley plugin which fixed the issue but disabled the galleries which are an important part of the site. Can you suggest why this is happening or offer a fix. It is odd that it worked fine and now does not. Should I re-install the theme or can someone troubleshoot for me? I would also appreciate an email response to support tickets so I know that someone is seeing and/or acting on them. I am assuming that you guys logged in and disabled NextGen plugiin…. but nobody bothered to tell me.

cmsmasters Author

Hello, Frederick.

If something suddenly stops working, most likely you’ve added incompatible plugin or made some changes in the theme code. But it’s hard to say for sure unless we have a full access to your web site.
Indeed, first thing that our support agents do is disable plugins (as you know, we don’t guarantee compatibility with additional plugins and advice to disable them to see if they affect), then they check all the appropriate file permissions and may even activate default theme to see if the issue occurs in the default configuration.
However, as I see you have only one ticket – it’s #3127 at Zendesk. Not sure if this ticket is the one you referred to, because you were suggested to update your theme back in early February. Our last reply was on February 11, you never wrote us back. I’m a bit confused
Can you, please, confirm or open a new ticket?
Thank you.

Bought between 10 and 49 items
Has been a member for 3-4 years

amccarthy Purchased

Hi

I submitted a support ticket about my images not showing up and the fact my theme control panel is not working as the slide buttons are unresponsive, did you get a change to look at these issues? many thanks

8 older replies

cmsmasters Author

Hi. Can you specify your ticket number, please?

Normally it takes up to 48 HOURS (common issues) or 72 HOURS (problems which require developer’s assistance) for your ticket or forum thread to be answered.
The cmsmasters support center works Monday to Friday.

amccarthy Purchased

hi i went to http://cmsmasters.net/submit-support-ticket/ and submitted my request there, I just re did it now.

amccarthy Purchased

it does not give me a ticket number

cmsmasters Author

How long have you been waiting for a reply?

amccarthy Purchased

Lodged the first ticket last Friday.

cmsmasters Author

Dear Allen. You’ve got a reply 20 hours ago, 1 hour after you have submitted a second request #3385.

amccarthy Purchased

Thanks for your reply – but I have received no reply to any email address?? Can my issues be fixed I notice I am having same problems – Appreciate your help in this matter

cmsmasters Author

Please, check your SPAM folder.
The support manager asked you to provide the route to the site at your server, as it seems to be confusing for him to figure out where it is located.

amccarthy Purchased

I checked my Spam folder don’t know whats going on – can see any emails from you Can you provide me an email address and I can send the FTP directions to the website, Thanks a millon…

cmsmasters Author

We’ll write you directly.

amccarthy Purchased