Discussion on Blanco - Fluid Responsive Magento Theme

1136 comments found

I have recently purchased this Blanco theme and would need assistance with its installation. Thanks in advance

Helen_Smith

Hello, maziyako

Thanks for your purchase, appreciate that. Please, contact us with all the details via http://8theme.com/forums to get our technical support.

Regards

Hi

We need Magento enterprise theme please let me know yours plugin will support for this ASAP.

Helen_Smith

Hello, MichaelBraun

Thanks for your interest in our templates, appreciate your choice. Please, contact us via email and we will provide you all the necessary information about Enterprise edition.

Regards

After upgrade blanco theme to version 2.3 shopping cart does not work. when product is add to cart after then product is not enter in shopping cart.

Helen_Smith

Unfortunately, it is not possible in our theme by default.

Regards

Helen_Smith

What do you mean by that?

Have bought the theme but we have an extra red menu so for now we can’t use the theme and support just confirmed they seen it in earlier versions but we are using the latest, please advice how to get rid of the extra menu so we can bring the site http://dev.ollifant.dk in production

Helen_Smith

Hello, Ollifant2

Thanks for using our template. Will you be so kind to work with our expert at Forum, provide there you site details so he may check that issue. Thanks

Regards

Default-user

Hi, I’ve posted in forum several times but nothing happen, the template is useless until it has been fixed, please provide us with the fix, I can see that other has the same problem

Helen_Smith

Hello, Ollifant2

Our expert has just replied to your request at Forum, please, check

Regards

great theme

We bought it right at the beginning. The only disappointment for us is that we have adapted so much that we can not update it. Because the changes we made are likely to vanish. When somone can give us a tip let us now

Regards

Helen_Smith

Hello, DecoAction

Thanks for using our template. If you have made the changes in the custom.css file you will not lose them. We recommend our customers to use custom.css for modifications.

Kind Regards

Default-user

Hello Helen,

Thanks for your quick reaction we will check that.

Kind Regards

Helen_Smith

You`re welcome!

Hi , i am getting an error on your Live Preview :(

T

Helen_Smith
Helen_Smith Author Team

Hello, tommyt

Sorry for inconveniences, you may already check and test our demo.

Regards

moe007 Purchased

Hi, I just purchased this them and I’ve followed the directions on how to install it however when I tried to get back to the admin page I got an error 404 I think. Anyways it “aint working”. Can someone please provide some assistance??

Helen_Smith
Helen_Smith Author Team

To help you to solve the issues with our theme we need to review your back end of course with your credentials. So, we recommended to contact us at Forum with your details.

Regards

Default-user
moe007 Purchased

Hey, would love to but don’t think it would be a god idea to place my login credentials in a public forum or is there someone I can contact direct??

Helen_Smith
Helen_Smith Author Team

You need not worry about that as you may leave your credentials at Private Content inside your topic. It will be visible only for our Staff

Regards

Hi, last year I bought a Blanco template, now I would like to upgrade, but I do not know FROM WHERE can I download the latest version zip file.

Please help as soon as possible!

Lea form Hungary uj.pulyaruha.hu

Helen_Smith
Helen_Smith Author Team

Hello, Leacska123

Thank you for using our template. You may download the theme updates from your TF account in the section Downloads

Regards

Default-user

Thank you. Can you tell me how much deposite (USdollar) have to pay to dowload it?

Helen_Smith
Helen_Smith Author Team

You do not have to pay any fee to download our theme updates. If you purchase it you get the access to the updates for free.

Regards

Hi, we stucked here:

http://prntscr.com/4nx48p

Please help WHERE can I dowload this file for the Blanco temple upgrade. Thank you in advance!

Lea from Hungary

Helen_Smith
Helen_Smith Author Team

As we have mentioned before you need to access you ThemeForest account, find there our theme purchase area and there you may find the updates. You may also consult with Envato support if you have difficulties with access.

Regards

kurdt94 Purchased

From the day I purchased this theme I’m still waiting for JS merge implementation. I expect this to be resolved soon. If not I want my money back or compensation with a new theme supporting merging. Google doesn’t like this.. you should know ..

Helen_Smith
Helen_Smith Author Team

Hello, kurdt94

We are sorry for the delay, we are still working on that implementation and we can ensure you that it will be done. Thanks for using our template and for your patience.

Regards

Default-user
kurdt94 Purchased

Thnx for the heads up. Where can I find release notes ? So I know when this issue is fixed ?

Regards,

Erwin

Helen_Smith
Helen_Smith Author Team

All the notes will be added here in the description once after the theme update release.

Regards

On iOS devices, the menu does not collapse when anything outside the menu is clicked. This is a pretty normal function for mobile menus, is there a quick fix?

Helen_Smith
Helen_Smith Author Team

Hello, goebelmediagroup1

Thanks for the question. This option is currently not available in our theme, but we will change that in the next update.

Regards

Hello. How can i get the latest update for Blanco?

Helen_Smith
Helen_Smith Author Team

Hello, modifique

You can download all the theme updates from your TF profile.

Regards

Hi, Im still waiting for reposed. Can you please reply back. Ticket ID NO: HYY-687-65679

OlgaBarlow
OlgaBarlow Author Team

Hello,

We are sorry for delay. We’ll answer ASAP.

Regards

Default-user

When?

OlgaBarlow
OlgaBarlow Author Team

Hello,

Check your ticket. Our expert is working on your problem.

Regards

I created a ticket, have received some response, but not for the past few days. This is a critical matter that needs to be resolved before I can take my site live. #LDT-974-78568 & HYY-687-65679

Helen_Smith
Helen_Smith Author Team

Hi, ShyamDigital

We have transferred your message to the expert that was working with you. Please, wait for the reply in tickets.Thanks

Regards

Default-user

How long will it take. Its argent message. Can you please reply back thanks

Helen_Smith

Sorry, if you have been waiting for the reply of our support. The delay happen due to our busy schedule. Please, check the ticket. Thanks for understanding :)

Regatrds

pinozo Purchased

Dear 8theme, In the 2.9.2 update, I see that it is now possible to have a right sidebar on the checkoutpage. But I don’t know how I can implement this in my site?

Regrads

Helen_Smith
Helen_Smith Author Team

Hello, pinozo

Please, contact us at Forum http://8theme.com/forums and our expert will provide you all the details. Thanks

Regards

daveha Purchased

Having a problem with the ajax add to cart function only working in a catergory page. Any idea why?

Helen_Smith
Helen_Smith Author Team

Hello, daveha

Thanks for using our template :) We cannot say for sure what is wrong, we need to check the site. Please, provide us the link to your store. Thanks

Regards

Default-user
daveha Purchased

Thanks, its nicelypolished.co.uk

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