2850 comments found

I’m currently using the WooCommerce Variation Swatches and Photos plugin. Your theme currently doesn’t work with this plugin. is it possible for you to fix this issue? Thank you.

Helen_Smith
Helen_Smith Author Team

Hello, nouvelle5

Thanks for being our customer :)

Unfortunately, we do not guarantee fully compatibility of the third-party plugins with our template. Sorry.

Regards

I’m currently using the WooCommerce Variation Swatches and Photos plugin. I has the version 2.9 and working fine the plugin, currently updtae the theme and m plugin not wokrd. is it possible for you to fix this issue? Thank you.

Helen_Smith
Helen_Smith Author Team

Please, contact our technical support at Forum will the details, perhaps our expert may help you :)

Regards

Default-user

Thanks Helen

Helen_Smith
Helen_Smith Author Team

Welcome!

Hi, I realised that the ‘Return to Shop’ in cart page is broken as it is not taking me anywhere… how can I link it to homepage?

Helen_Smith
Helen_Smith Author Team

Hello, cheekyntrendy

Thanks for being our customer!

Please, be so kind to contact our technical support at Forum with your request. Thanks

Regards

Hi, contact for theme BLANCO Is it possible to enable the “search” in the top of home page?

Thank you so much! :)

Helen_Smith
Helen_Smith Author Team

Hi,cantoroweb

If you already have custom.css, add following code there:

.header .form-search { display: none; }

Regards

neruda Purchased

Hi, After updating to the latest version today I am getting the following errors. I’ve tried going to your support form but it appears to be down today. Please help:

Warning: get_class() called without object from outside a class in /home/xxxx/public_html/wp-content/themes/blanco/code/plugins/class-tgm-plugin-activation.php on line 1907

Warning: call_user_func() expects parameter 1 to be a valid callback, first array member is not a valid class name or object in /home/xxxx/public_html/wp-content/themes/blanco/code/plugins/class-tgm-plugin-activation.php on line 1907

Helen_Smith
Helen_Smith Author Team

Take our apologies for these inconveniences. They were caused by the hosting. We hope to fix that soon so you may contact us.

Regards

neruda
neruda Purchased

Until then can someone tell me the solution here?

Helen_Smith
Helen_Smith Author Team

We have sent you an email with the details to your Forum account.

Regards

Grebla Purchased

Hi

After an update I got an error on the home page and all of the product pages. The error reads as follows:

Fatal error: Call to undefined method WooCommerce::get_image_size() in /home/dinsymas/public_html/xn—dinstvsuger-kgb.dk/wp-content/themes/blancov2.9.2/woocommerce/content-product.php on line 54

Unfortunately I dont have a recent back-up (my mistake). Can you please help me? I tried going to the documentation page but everytime I try to go on to one of your support fourm/documentation pages I’m re-directed to the following website http://www.shoppingfordress.com/ ???

I hope that you can help me solve the problems

Regards Ditte

Helen_Smith
Helen_Smith Author Team

Hello, Grebla

Thanks for using our template ;)

Please, connect to your site files via FTP and edit the file wp-content/themes/blanco/woocommerce/content-product.php on line 54 and replace the code $woocommerce->get_image_size with wc_get_image_size.

Or provide us with FTP access at Forum, so we may do this for you. To enter our Forum, please, copy this link http://www.8theme.com/forums and enter it from your browser without redirecting from here.

Regards

Default-user
Grebla Purchased

Thank you so much. At first I just got another error – but then I realised I needed to change it on line 55 as well. Thank you for great support.

OlgaBarlow
OlgaBarlow Author Team

You are welcome!:)

Feel free to contact as if you need any other help.

Regards

rstandow Purchased

I would like to update wordpress 4.2 but when i do so the theme breaks . It does not allow me to update the theme which is over a year old and I know needs it. When i click on the support links here it takes me to http://www.shoppingfordress.com/

OlgaBarlow
OlgaBarlow Author Team

Hello,

Please, contact us via contact form on themeforest and we’ll try to help you ASAP.

Regards

Hi EightTheme Team,

Just a heads-up that the Woocommerce version of the Blanco template hasn’t been working for the last day or two (for me).

I’ve tried it in different browsers etc. with no luck.

When you have a moment maybe you can check it out and fix it if its down for everyone.

There are some differences between the Woocommerce one and the other, so I’d like to be able to access the Woocmmerce one for good measure.

Thanks in advance,

Tom

Helen_Smith
Helen_Smith Author Team

Hello, tomneuschafer

Thanks for being our customer and for the message. We have checked the Live demo and do not see any issue with WooCommerce version. Please, be so kind to check from your side. Thanks ;)

Regards

Woocommerce demo of Blanco isn’t work for me either.

Checked with a web proxy as well. Just a blank page.

Google confirms nothing is loading: https://developers.google.com/speed/pagespeed/insights/?url=http%3A%2F%2F8theme.com%2Fdemo%2Fblanco-wo%2F

Same results with Pingdom. Seems the rest of the world is getting nothing.

Helen_Smith
Helen_Smith Author Team

Hello, bighealth

Sorry for inconveniences, please, check http://8theme.com/demo/blanco-wo/ It should be ok.

Regards

Im considering buying the template but I do not know which license I will need to buy? My client will be selling clothes from this website but im confused about which license to buy because the concept of what an “end product” is confusing me. Help please

Helen_Smith
Helen_Smith Author Team

Hello, rabstudio

Thanks for the interest in our template :)

Will you be so kind to specify what platform you are using? WP or Magento? WooCommerce, Ecommerce plugin?

All our customers are choosing Regular license, which means you can use 1 license for 1 domain.

Regards

Default-user

I will be using WP but have not decided between WooCommerce or Ecommerce. Im looking up all the pros and cons for each right now and cant decide. Any help?

Helen_Smith
Helen_Smith Author Team

We can only say that most of our customers use WooCommerce plugin :)

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