2676 comments found

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years
lsaguiar Purchased

how do you get LATEST products to appear on the homepage? Woocommerce (Blanco wordpress)

8theme

Hi,
You need to mark the product as NEW one and it will be displayed in Latest Product slider.
Regards

  • Bought between 50 and 99 items
  • Has been a member for 2-3 years

Is it possible to click on the slides themselves without the button?

Thanks,

Cortney

8theme

Unfortunately, it is not possible to impelement.

Default-user

Nevermind. Figured out how to do it. Theres an option within the slider settings to add a link.

Thanks.

  • Bought between 50 and 99 items
  • Has been a member for 2-3 years

I’m receiving this message where my slider should be:

LayerSlider WP: jQuery Transit issue

It looks like one of your other plugins also uses jQuery Transit and loads an extra copy of this library which can cause issues. Please navigate on your WordPress admin area to edit this slider and enable the “Put JS includes to body” option in your Global Settings under the Troubleshooting section.

How do I fix this? I don’t see a troubleshooting section?

8theme

You need to go to Slider Settings and do as it mentioned on the message.

Default-user

I dont see a troubleshooting section?

8theme

You need to go to Layer Slider settings>choose the right slider you use>Global Settings>Troubleshooting

  • Exclusive Author
  • Has been a member for 5-6 years
  • Sold between 1 000 and 5 000 dollars
  • United States
  • Bought between 10 and 49 items
mykjones Purchased

Great template, thank you!

Is it possible to add an additional tab around the custom settings (where the description area is)? We need another tab for each product. I know you have custom tabs but that affects all pages on a whole. We need it for individual products.

Thank you for any help.

8theme

Hi,
If you want to add third tab you should make changes in wp-content\themes\blanco\code\product.php (adding tab fields in admin panel) and wp-content\themes\blanco\woocommerce\single-product\tabs.php
Regards

  • Bought between 1 and 9 items
  • Exclusive Author
  • Has been a member for 6-7 years
  • Sold between 100 and 1 000 dollars
  • Venezuela
antekera Purchased

New item does not display in home using the shortcode, i’ve submitted a ticket 2 days ago, what can i do in this case?

i am using v 2.5 Ticket no.: #LRL-407-27559

8theme

Hi,
Have you marked the products as NEW one in admin panel?
Regards

  • Bought between 1 and 9 items
  • Has been a member for 3-4 years

hi, i just submitted a ticket regarding product page sidebar. pls help thx

8theme

Hi,
Please, name your ticket ID.
Regards

Default-user

WQE-423-69228, looking forward to the answer

8theme

We will reply to your ticket in 48 hours. Thanks for your patience.
Regards

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years
lsaguiar Purchased

The sizing guide is not working, and I need help!

Any solution?

8theme

Our theme update will be available in 2-3 days.

Default-user
lsaguiar Purchased

Ok!

  • Bought between 10 and 49 items
  • Has been a member for 3-4 years
  • United Kingdom
nuttys Purchased

Social Share – Can anyone or Theme8 recommend a plugin or what to do with Blanco, to add a social share button/s for FB, Twitter and Others? Tried the various ones on offer, but not work properly or allow a product page to be shared? Apart from this the theme is spot on.

8theme

Hi,
If you are using Woocommerce plugin, you may implement this with its features.
Regards

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years
alexmen Purchased

The blanco menu is currently set at: Home, Shop, Typography, Blog, Contact Us. All the products are burried in the menu ‘Shop’.

Is there a possible way to change the menu into: Skirts, Jeans, Tops, T-shirts, Sales instead? And then each menu is selling different types of clothes?

8theme

Hi,
Yes, you may include your category names in the Menu.
Regards

  • Bought between 50 and 99 items
  • Has been a member for 3-4 years
kj0283 Purchased

Can you make a mega menu like this.. if you go to shop.. http://dazzlingdivadesigns.co/

8theme

Hi,
Unfortunately, this is impossible to implement.
Regards

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years

Hi, the support page is not working, so I decided to post here. The Sizing Guide is no longer showing up. Do you have any tips on how to fix it?

Thanks, great theme!

8theme

Hi,
Our new update will be available in a few days and this issue will be fixed. Thanks
Regards

  • Bought between 10 and 49 items
  • Has been a member for 3-4 years

Hi.. i have disabled the Cloud Zoom for products & Woocommerce lightbox for product gallery but when i click the gallery image ut still show the lightbox. How do i disable the lightbox for gallery image

8theme

Hi,
Unfortunately, it cannot be done in our theme. If you have disabled the Cloud Zoom the Light box will be enabled.
Regadrs

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years
Aji100 Purchased

Hello,

The Layer Slider is not working, when I try to use it, I get the following, “LayerSlider WP: old jQuery issue It looks like you are using an old version (1.10.2) of the jQuery library. LayerSlider requires at least version 1.7.2 or newer. If you are using the WordPress version of LayerSlider, you can try out the “jQuery Updater” plugin from the WP plugin depository. If you don’t know what to do, you can write us a private message from our CodeCanyon profile page. We need a temporary WP admin account (or a temporary FTP account in some cases) to solve this issue.”

I have tried the following ” Layer Slider settings>choose the right slider you use>Global Settings>Troubleshooting and putting JS in the body and it is still not working

Thank you

8theme

Hi,
Please, contact us in http://support.8theme.com and we will send you the new Layer Slider version.
Regards

  • Bought between 50 and 99 items
  • Has been a member for 2-3 years

Is there a way to reduce the amount of space between the Latest Products and the Prefooter Widget area? See CortneyDryden.com

Thanks!

8theme

Hi,
Make changes in style.css file. Line 1267#prefooter change into your height; margin-top:60px
Regards

  • Bought between 50 and 99 items
  • Has been a member for 2-3 years

I’ve changed the main colors of the site within the Blanco theme options, but the twitter links and arrows over the slider are still red. How do I change those colors?

Thanks!

8theme

Hi,
Change twitter link in style.css line 1309
.twitter-message a{
color: #your-color;
}
twitter quotes – png image, edit in Photoshop. Slider arrows are also the images
Regards

Default-user

Thank you! AMAZING support :) So once I change the png in photoshop, what do I put in place of images/quote.png?

8theme

You need to replace the image in the theme files, previously inspecting its path.
Regards

  • Bought between 10 and 49 items
  • Has been a member for 1-2 years

hi when i try to preview this theme it says bad gateway?

8theme

Hi,
Sorry for inconveniences. As we are working on development now, the theme will be temporarily unavailable.
Regards

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years
  • United States
Suheys Purchased

If you are having problems getting the layerslider to work and your using WP 3.6 it is because you need the newest version of Layerslider and this theme does not include it. I contacted 8theme several times and got no reply about providing the updated slider. After purchasing the new version myself at an extra cost of $17.00 (via pay pal) it now works great. Disappointing such a great theme, but the biggest part of it is the slider on the front page and it should work right when we download. I wasted a lot of time trying to fix the problem.

8theme

Hi,
We now about this issue, we will update the Layer Slider version in our next update.
Regards

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years
shamiz Purchased

please answer to me View Ticket: #IEK-744-78608

thank in advance

8theme

Hi,
We have answered to your ticket.
Regards

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years

Hi,

1. why are the product images being cropped to 307×400px if I’ve set the image thumbnail size to be 300×300? If I need the main product image to be 400px where would I set that?

2. how do I remove the Layer Slider? It’s causing CSS warnings, but can’t be uninstalled in the plugin area.

Thanks.

8theme

You may remove these plugins via FTP. Just for your information: in our last theme version Layer Slider is updated.
Regards

Default-user

Ok, thanks.

  • Bought between 10 and 49 items
  • Has been a member for 2-3 years

Hi posted a ticket via the support system a week ago, but haven’t received a reply.

Could you please look into ticket # CYH-785-70892

Many thanks in advance

8theme

Hi,
We recommend you to update our theme.
Regadrs

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