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Hi, great template and great support, I wanted to see if you can help me with the following
1. – how I can remove the search in the header?
2.- how I can reduce the space between the thumbnail and the title of the thumbnail on the product page
3.- How I remove the dropdown menu at category pages?
4.- Its possible only have 3 widgets in the footer?
Could you please look into ticket #PZZ-327-86075 or answer this post
thanks and regards
Thanks We have answered to your ticket.
Hello I uploaded a png file as a background around 300kb big, but it doesn’t seem to be showing it. Any ideas?
Hi,Have you set the boxed layout in the Theme Settings?
I just downloaded your update theme and updated to my wp but Layer Slider still not working. So do I need a new version for Layer slider ?
Hi,You may contact us in contact form and we will provide you the archive with the updated Layer Slider, but it was updated in our last theme version.
my ticket ID #OKJ-874-36914 please help me out
Hello, your request has been submitted specialist. Please wait for a response.
Regards 8theme Ltd.
Hi we have some problem with the theme i look is like don’t show the products properly and also in the home page the to pictures down from the slider look the web site we need help asap
Hi,Very likely you have inserted the image in the banner section, please, check the code properly in admin panel.
hi also i want to put make my own menu and i dont can do it i want to make custom link for my menu and i not show on the web site ? i need help soon pleases
You may arrange your menu items in Appearance>Menu. As for the images, you have used the shortcode but forget to insert the etheme_ before it.
Hello. My version still reads 2.3 when I log into wordpress and check under ‘themes’. I’ve continually updated it with the available files but I don’t see any of the noticeable updates/changes.
I’m sure it’s simple. Any suggestions?
Hi,We do already 2.6 version of the theme. Please, make sure you correctly update the theme.
I extract the 2.6 files and replace all files in my ‘blanco’ folder, then proceed to upload entire folder via Dreamweaver FTP. Uploads successfully but do not see the changes. It works for every other theme I have, just not this one.
Fixed it! Works.
Your support is down.
Sorry for temporary inconveniences.
Love the look of this theme.
Is it WPML and Multisite compatible?
Hi,Thanks for your interest in our template. Yes, the theme is Multisite compatible.
I am interested in the this theme. I wanna ask a question about shopping cart. There is a function that we can switch off the shopping cart. What does it mean?
Does it mean that
1. The whole shop section will be hidden once the shopping cart function is turned off? We cannot view the items using the shop layout, or
2. The shop section with items details can still be shown, only the “Add to cart” function is switched off?
I would like to create a website for my fashion design. For the first few months, the website will be used as my showcase. I decided to have the eCommerce function after few months.
If the shop section can be kept even the shopping cart is off, it will be a perfect theme for me. Any demo site that can I can have a look is the shopping cart if turned off?
Thank you for answer!
Hi,Thanks for your interest in our theme. If you switch off the Add to cart button and the prices, you will get the catalog of your products and your customers would not be able to buy smth.
OK got it! Thanks for reply!
You are welcome
i am designing for someone who bought your woocommerce
and would like to know How to add short description below products in shop page where are listed products?
between the name and the add to cart button
pleas i submited two tickets and did not get replyed
ticket – id PBM-993-17981
Hi,We have answered to your ticket.
thanks i saw it there is no body in your theam that can help me with the php for this thing:)?
Your ideas require additional customization od php files and css that we are not providing.
Hi, the demo site is down, when will it be back up?
Hi,Our demo is already available.
Answer my ticket please.
My ticket id #OVJ-152-83738 and #FSB-476-57734
Thanks and Regards.
Now nobody answered my ticket.
Please, provide us the link to your site.
Ive uploaded a size guide image but it doesnt appear when you click the pop up link. The screen just goes grey. Help!
Hi,Please, update our theme as this issue was fixed
Ok thansk. can you let me knwo what files to update? I did a lot of customisation & dont want to overwrite.
Hi i have problem with the menu i have make what u say but is coming two time all the menu, i need help soon i need to lunch the web site and also look what happen with the products on the home page ? please i give my loging and you log
check your self http://perfect-fragrances.co.uk/
Please, name your ticket ID, and we will respond to you there.
Hello, how can I remove the mobile version and just show the full website on mobile phones?
Hi,If you want to switch off the responsiveness, you may try to comment (not delete)in styles.css everything that is going AFTER stroke Media Queries.
please reply to my tickets
VHK-696-22185, EIT-786-11374, CRG-388-29665, GQP-177-51427
Please reply asap thanks so much
Hello, Your request has been submitted specialist. Please wait for a response.
Hi, i purchased Your template and i love it..but,
how can i remove/change the banner called b1.jpg wp-content/themes/blanco/images/assets/b1.jpg?w=920 from the main home page ? Thanks !!
Please, contact us in http://support.8theme.com and provide the accesses to your site. Thanks
Hi, I am having trouble with my mobile site images. All the images (on a default page, not a product page) seem to be stretched. Is there any way to fix this?
Hi,Contact, us trough our support and provide more information about your problem (screenshots etc.) because we can’t see the problem nowRegards
Ticket: #ZLT-446-52796 Posted 25th July via 8theme support. Still no response! Can you please assist asap!
We answered your ticket.
Hi is possible to change the view of the Showing 1–10 of 55 results in the pages we want 1 to 12 pleases thanks look this page
i dont look professional
hi also i dont show nothing on the top of the web site when i add in the bag ? a try your self
also how to change the colour of the font
for the prices
how i can i remove the text “Town / City – State / Country – Postcode / Zip” from the fields.
Hi, newfragrances, Please, contact us in http://support.8theme.com and provide the concrete list of your requirements.
I’m testing the gallery & products pages to see which pictures we should use of our products. I’ve uploaded the image for a test product in all of the places that I can find to upload a picture and when you’re on that exact products page, the image shows. Unfortunately when you’re on the general “Products Page”, none of the pictures show up.
Could you please tell me what I can do to make the images show up?
Hi, chloesparkle,Please, be more specific where do you want to upload your images? Perhaps, it will be better if you send the link to your site. Thanks
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