I’ve already bought the theme but I need some support in a few questions
I’ve put the categories in my homepage with the code that you gave me and it works perfectly, but I want to dissappear the total number of products in each categorie (the numbers at the right of the name of the categorie). And another thing is I don’t why is leaving me a lot of space between each row of my categories. Can you tell me pls how can I fix this?
Thanks a lot!
Hi, patrika,Would you be so kind to contact us in http://support.8theme.com ? Thanks
Super, I just sent you a ticket with this ID: #WYD-118-96218
We have answered to your ticket.
Thanks, but, how can I see the reply. I can’t. I tried to register and it tells me that my email is already registered. Thanks.
There is no need to register once again, you need only to fill in your email and password and then you will see the answer. You also receive notification to your email.
Oh, thank you, all emails regarding to 8theme where in my SPAM folder Sorry. Already sent you the data that you need in a new ticket. Thanks a lot guys!
Thanks, we will continue our conversation there.
I really like this theme and Im very keen to purchase it but I would like to know if it is possible to translate from English onto another language as my site will be in French? Is this complicated? Do you have this theme in French? Please advise.
Hi, rabzine, Thanks for your interest in our template. Of course, you may translate our theme into your language via .pot file. See here: http://8theme.com/demo/blanco-wp/docs/index.html#!/how_to_translate
How can I change the Favicon now? Thanks a lot!
Hi, BenAmun, Please, specify what favicon do you want to change. Thanks
I’ve watched this theme and followed the comments for some time. I love the look of it, and I’m ready to purchase it. However, my client requires compatibility with WooCommerce Smart Coupons for the ability to create & sell gift certificates on her site. Is the latest version fully compatible with Smart Coupons?
Hi, BlueBear1914, Thanks for your interest in our theme. We cannot guarantee fully compatibility of our template with third-party plugins.
Great template, I used this template for one year and it went super but I have three little problems, let me know if I can help with this.
1.- I tried to put “share this” below the gallery thumbails products and other codes but it is impossible to do, I always placed within the thumbails. I’m editing white / WooCommerce / single-product / product-thumbails.php. if I can help with this problem.
view image : http://heelsfootwear.com/Captura.PNG
2.- I tried to place always display the add to cart in my site but you can not. I have dealt with the hooks of WooCommerce and some forums, but the theme will not let me. I would appreciate if you could help.
3.- The site fonts on some machines are not in others, what I mean is that if the team does not have the template source seeks alternative source, I tried to fix it with some fontes google code, but I could not.
Thank you for your help.
Hi, heelsfootwearinc, Thanks for using our theme. It would be better if you contact us in http://support.8theme.com and provide there the accesses and all the details so we may help you.
Thanks for your reply, i ope a ticket #DBO-192-87786.
Thanks for your help
Thanks. We will review your ticket as soon as possible.
ok thanks, let me know any progress and if I can help.
Is there dummy content for the pages, not just the woocommerce content?
Hi, ryanm100, What do you mean by that? In our theme Home Page, Contact Us page and Blog page are installed. The rest pages are WooCommerce ones.
Dear 8theme, there seems to be a bug that hasn’t be fixed. I have installed the theme according to the guideliness given on this page: http://8theme.com/demo/blanco-wp/docs/index.html#!/upgrade, I am trying to create the demo-version and work from there.
After installing the plug-ins and followed the instructions carefully, the sliders are still not working. In fact, I am getting this error in the homepage:
‘LayerSlider WP: jQuery Transit issue
It looks like one of your other plugins also uses jQuery Transit and loads an extra copy of this library which can cause issues. Please navigate on your WordPress admin area to edit this slider and enable the “Put JS includes to body” option in your Global Settings under the Troubleshooting section.’
I have read in the the comments that this error should be fixed. More, I have downloaded installed the latest version of Blanco, which is v2.7 so that’s not the issue.
Can you please provide support? Thanks a lot!
Try to navigate on your WordPress admin area to edit this slider and enable the “Put JS includes to body” option in your Global Settings under the Troubleshooting section. If problem won’t be solved, contact us through our support http://support.8theme.com , and provide your web-site link and WP admin login/pass.
Hi 8themes, please support my issue, I have sent a replied email. I don’t quite understand why I need to update the slider, it’s according to the plugin-ins already the latest version. And also the theme is the latest, I have no idea why the slider is not working.
In the replied email: you sent me the files to update my slider, how to do that?
I’ve had this theme for a long time and very happy with it. However, I would like to have my mobile option removed. I like my theme the way it looks on the website. How do i do this ?
Hi, watchmydiamonds, If you want to switch off the responsiveness, you may try to comment (not delete)in styles.css everything that is going AFTER stroke Media Queries.
Hi, great theme thanks!
I have a strange bug, when any of the attributes are selected in the front end, there is a pound symbol in brackets next to the item (£).
I have used Woocommerce several times in the past and have never come across this problem. Your help would be appreciated.
Sorry, please ignore that i have found it was related to a plugin. My apologies. However the stock control is not working for variable products. I have switched off all plugins and this has made no difference. Everything is setup correctly, please could you advise me on this,,,, thanks…
Hi, impactproweb,Please, contact us in http://support.8theme.com and provide the link to you site with the details of the issue you get.
love the site. I am sure you have gotten this question many times, but can the color of blancos main body be changed?
Hi, DWhit, If you have enough knowledge in css you may implement this.
I really like this theme and ready to purchase. I have only one question left, currently the products are viewed in grid. Can the products also sorted in list? (so with a short text next to the product image).
Await your reply. Thanks!
Hi, ShengZheng, Thanks for the interest. It is possible to implement with Ecommerce plugin.
Thanks. One more question. When the products are viewed in list mode, will it show a short text next to the image? As when the products are viewed in grid mode, it only show the product image.
Hello, I bought this theme and I would like to ask you how to put the newsletter and some text around the footer area (right bottom side) here’s the image for your ref : http://prntscr.com/1rzedv
I have trying to submit open ticket but there’s always a warning notice that the disk is out of free.
Please help to solve. Thank you.
Also I want to ask about upper image http://prntscr.com/1rzjuy how to put the image. Thank you
Hi, valentinohen,You may edit your footer area only via Appearance>Widgets. If any additional questions – submit the ticket with the link to your site.
Hi, I just downloaded your update theme and updated to my wp but Layer Slider not working now. Can you please advise?
Hi, Farruh, Please, contact us in contact form http://8theme.com/contacts and provide the admin panel access.
Thank you for your prompt response, I have just sent you details as requested. Thanks
Thanks, we will get back to you soon.
Thank you for resolving it! All working fine now)
Am using this for a clients site, I want to use the shop page as the home page.
Any suggestions for fully utilising it as the home page?
Do the slides work on the shop page?
Hi, ryanm100, You may implement thisin Settings>Reading>Front page:Shop Page
Great. one other thing. I have imported the woocommerce products twice now, each time ticking import media but the product images do not get imported. could you give me these images to upload to the uploads folder?
Please, contact us in contact form http://8theme.com/contacts and provide your admin panel.
Just sent those details.
It is safe to upgrade WooCommerce 2.0.14 and Wordpress 3.6.1 ?
Hi, mayela,Yes, there should not be any difficulties with it.
Excuse me but I have built the site however when using my mobile the main menu is not showing.
Can you tell me how to activate the responsive menu please or how to turn the mobile version off as currently no one can access our store using their mobiles.
Hi, soldieruk, Very likely you have not correctly set up your menu. Please, follow this: http://8theme.com/demo/docs/blanco/index.html#!/primary_menu
hi, I think my menu is set up correctly, works fine on a laptop but the menu does not appear on the phone at all. I have checked your help guide and it matches my menu so not sure what else to do. Is there anyway to turn the responsive menu on and off?
In this case contact us in contact form http://8theme.com/contacts and provide your admin panel access.
Dear 8Theme, I would like to change the menu. Right now the menu is blog; Home, Blog, Contact Us, Products Page.
I want change it into: Tops, Pants, Jeans, Dresses, Accessories. And each of them are different product page. Can you please explain how this can be done, I couldn’t find any clue in the backoffice at the menu options.
Hi, alexmen,You may read our documentation about the menu setting: http://8theme.com/demo/docs/blanco/index.html#!/primary_menu. You may include the name of the category in the Menu.
i did the update yesterday and now when i open some products the add to cart link doesn’t come up. how can i fix this?! http://my-stor.com/
Hi, MARYJ, Please, check if this works with default theme. If yes, contact us in http://support.8theme.com and provide the accesses to the site.
sorry i’m new to this, how do i check that?
Please, activate any of default theme in admin panel Appearance>Themes, and check whether this issue persists.
Hello, I’m about to buy this great theme for my website but I on the documentation it reads that this theme is compatible with wp e-commerce 3.8.x and the latest version I find on www.wordpress.org is 3.6.. Could you reassure me that it’ll work first and secondly indicate me what did I not get right(Because I have a feeling that I don’t quite understand something). Thank you in advance. Once again, great work.
Hi, Vagandrik, Our theme should be compatible with the latest WordPress version and the Woo/Eccomerce plugins version.
Hello, i have an urgent matter. The description page of the product seems not to accept unordered list (
Where should i modify css to get ul in the product description?
Hi, nicolaikapustin, Please, contact us in http://support.8theme.com and provide all the details so we may understand you better and offer our help.
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Use, by you or one client, in a single end product which end users can be charged for. The total price includes the item price and a buyer fee.