2678 comments found

Hi, I don’t know why, but in current update I have a problem with thumbnails display. Product images on category pages are not a square ones as well as blog thumbnalis. It looks really badly. I have set in Woocommerce – Settings the image sizes yoy give in the manual, regenerated them all and it doesn’t work. Help me to solve the problem. See it here http://www.sitab-szcz.nazwa.pl/elist/shop/ Thanks,

8theme

Please, contact us in http://support.8theme.com and provide your adin panel details.

Regards

DEADesign

I am sorry to write this. But I wonder if you are reliable person? 8 days ago, you asked me to send the access to my website admin to check what is wrong with the theme display. I did it. Then, you’ve asked me again about it. I did it again … and one more time, too. Today, after 8 days and several mails send to and back, I see no improvement on my website and the way thumbnails look now is horrible and I can’t show the website in public:( I am really disappointed with your support:( Really sorry to say that.

8theme

Please, name your ticket ID here.

Regards

Hi, i have been struggling with the frontpage with the new and featured items. what shortcode do i use to display different products from the featured ones on the front page??

love the theme and need to implement it soon for a client. thank you

8theme

Hi, elagardien,

You need to use the shortcode for the Latest product in the Home Page code – [etheme_new title=”Latest Products” ] and mark the products as NEW one in the Product Edit Page To enable the Featured Products on your Home page insert the shortcode [etheme_featured] and on your list of products, on the right hand side, click the star icon to set the product as a featured product.

Regards

Just updated to the newest version of Blanco for Wordpress. How do I change the favicon image?

Thanks,

Tina

8theme

Hi,

How do I change the favicon image? You may find here how to add your favicon image: http://wordpress.org/support/topic/how-can-i-add-an-avicom-in-word-press

Regards

Hi, I’ve just bought and installed Blanco wordpress theme. Congrats on some great work. I’d like to know if there is a way to force all of the thumbnail product images to be the same size (square – preferably) no matter what aspect ratio the actual product image is? If so I could then generate square images of to override the generated ones on wordpress so that everything looks uniform. Can I override in custom css or anything? Many thanks. Colin

Default-user

OK thanks. I’m not too keen on giving out admin details (no offence to you, just my preference), if there was a way to submit the question without that then I would do it. Essentially I found that the theme was ignoring the WooCommerce Catalog image settings and using 300px thumbnails without hard crop despite what I was selecting. I found a way round this by a minor modification to content-product.php in the theme’s WooCommerce directory (just changing a FALSE to a TRUE to use the hard crop). So I’m happy with my site as it is now. Thanks once again.

Default-user

I should say, the site is www.lakemoments.com still plenty to do but I’m happy with how it is looking and working.

8theme

Please, name your ticket ID here after you have submitted it.

Regards

My problem is when on mobile browse , Zoom images and product description image Not scaling ,See it here on mobile browser : http://www.siluyipin.com/product/2013-new-t-shirt/ ,Please fix it! Thanks

8theme

Hi, links235,

Please, submit a ticket, providing your admin panel and FTP so we may help you. Thanks

Regards

Is it possible to remove the google map from the contacts page? I’ve searched the forum here but can’t see anything. Thanks.

Default-user

Perfect. Thanks.

8theme

great :)

HI.

How can i disable PrettyPhoto in theme? I want to use fancybox.

Thanks

8theme

Please, provide the link to your site and accesses in our http://support.8theme.com

Regards

Default-user

Thank you, I already figuer out how to switch off PrettyPhoto. Problem was that with other plugin lightbox was oppening twise. And without other plugin images in description of the product where opening in the new window without lightbox.

8theme

Glad you have found the solution.

Regards

birken Purchased

hi, i reinstalled the theme becuse i could not see any images after clicking install demo pages, now i still dont see any images and i have 3 duplicated pages of every pages. ex. home page, contactus is 3 times eg..

what should i do, should uninstall theme and woocomerce and reinstall everything again?

8theme

We have asnwered to you in tickets, please, leave your messages there.

Regards

Default-user
birken Purchased

Hi 8theme,

I appreciate your help but every time I answer the ticket I get no answer, so I always need to go back here to ask for get an answer on my ticket. why?

as still installation not working properly. I had asked in ticket why the image in /asset/ folder is not showing on site. but Helen never answer that question. any ideas why?

best regards birken

8theme

Thanks, please, continue the conversation in support. You may contact us also in live chat.

Regards

HI 8Theme

I open a ticket #DBO-192-87786 6days ago.

I need your help, I tried everything but does not work.

I tried to put “share this” below the gallery thumbails products and other codes but it is impossible to do, I always placed within the thumbails. I’m editing /blanco/woocommerce/single-product/product-thumbnails.php and /blanco/woocommerce/single-product/product-image.php, but not work, you can see the image when i try to put the code in both pages.

you can check this images Now I put the code See in page

Please need your help.

Thanks

8theme

Hi, heelsfootwearinc,

We will get back to you in support.

Regards

Default-user

Hi 8Theme, any advanced in the ticket, i try to put the code but its impossible.

Thanks

8theme

Please, continue our discussion in support.

Regards

Hi, I found a BUG on your theme,on mobile browser , zoom if the height of the image is greater than the width it will cover the thumbnails below,lead to can’t switch other images. And product description image is deformation, the height of the image no responsive…See the picture below:

Default-user

Hope you can solve this problem. Thanks :)

8theme

Hi, links235,

Please, contact us in http://support.8theme.com and provide your site details.

Regards

Hello, I wanted to know if possible may one of the samples be used and the information change?

8theme

We have answered to your ticket.

Regards

Default-user

Thank you support line you have helped get me on the right foot. Now how can I change the banner is it possible to change the banner pictures to the “watch” theme?

8theme

You are welcome. As for the “watch” theme as you have said, we do not have such one. You have seen only the variants of our theme, but you need to upload your own products.

Regards

Default-user

Thank you for explanation. My ticket #RMM-183-17694

8theme

Thanks, we will review your ticket.

Regards

hi, can the theme be setted that part of products are on sale and the others are on catalog?

In the database, which table and options are controlling the function for nominated product?

Default-user

I mean the function of controlling “add to cart”

8theme

Hi, oceandrifter,

Please, contact us in http://support.8theme.com and specify your requirements is details.

Regards

Another Question: can we add “manufacturer” for products?

8theme

Hi, oceandrifter,

We do not have such separated area in the theme settings, but you may include this information in the product description.

Regards

Is there any way to get a list mode view of products in a category instead of the grid one only? did you plan to add it in the future? the theme is really missing it. Blanco for magento has it. woocommerce. thanks

8theme

Hi, nicolaikapustin,

We are not planning to implement this now. It can only be done as an additional customization service. Thanks

Regards

Hello, Awesome theme. Just one quick question. On the home page, the boxes under the slider, how can i either: -make the “shop now” buttons extend to the size of the box -or make the “shop now” buttons be inside the boxes like the demo

Thanks for your reply!

Default-user

Yes, that would solve it. So the question is: How do i make the 2 image banners on the homepage be the button? Thanks

Default-user

Yes, how do i make the image banners on the home page (the 2 below the slider) be the button. Thanks!

8theme

Please, contact us in http://support.8theme.com and provide the link to your site. Thanks

Regards

Hi,

i have a wordpress/ woo commerce webshop. I just purchased this theme and downloaded it. But when I upload the zip file in the plug in it says failed. what should I do now? thank you

Default-user

ah i see…. i have to upload it i themes not plug ins… oops

8theme

That` right.

Regards

Hi there is this theme wpml compatible?

8theme

Hi, ibernard,

There should not be any issues with WPML plugin but one thing-there is not certification of its compatibility.

Regards

HI, This is just a pre-purchase question, i actually saw a working website with this theme and fell in love with it, they had only boxes under the slider with no ‘price label’ or ‘click button’. Is this a feature of the theme or would this have been created by the owner? I really like the boxes and would want something similar myself, but may not be able to do it if it is not a feature to the website.

Also, can the product description (on the actual individual product) just have the description to the right and not underneath?

Many thanks HLB

8theme

It is possible to implement with the help of WooCommerce shortcodes. You can add more thumbnails and rows.

Regards

Default-user

Fantastic, will be buying this theme shortly then :)

Thanks H

8theme

many thanks :)

Hi,

I am having issues with my one and only item that has product variations. I followed the woocomerce instructions (incl. when to save) however there is no ‘Add to Cart’ Button even when an option is selected.

All the variations have prices.

Heres the link… http://kissedlashes.com/eyelashes-shop/sharing-offer-secret-flirty-lashes/

Thanks!

Default-user

Apologies if this in in the wrong area… the support link on the support tab is broken.

Thanks

8theme

Please, contact us in http://support.8theme.com and provide the accesses to your site so we may check.

Regards

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