2562 comments found

  • Bought between 1 and 9 items
  • Has been a member for 2-3 years
  • Mexico
m41k Purchased

hi, the responsive version can be turned off?

8theme

Hi,
If you want to switch off the responsiveness, you may try to comment (not delete)in style.css in the line 3573 everything that is going AFTER stroke Media Queries.
Regards

  • Bought between 10 and 49 items
  • Has been a member for 3-4 years

Hi,

I wrote 6 days ago regarding contact form issue! Problem – sends email but doesnt show “sent email” message (keeps loading gif active)

I also sent a ticket on support, but nothing.

URL: www.buybridal.co.uk

Urgent issue! Thanks, Darren.

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years

I’ve a problem with the Zoom and Mousetrap. Sometimes it’s block and it doesn’t work! How can i solve it?? Tnx

8theme

Hi,
Please, contact us via support.8theme.com providing with the accesses to your site, so we can better review your issue.
Thanks

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years
  • India

Please tell me how to use shortcode with examples. I want to use alert boxes, list styles and dropcaps but, unfortunately the bundled doesn’t comes with example usage.

Awaiting for your response!

8theme

Hi,
Depending on what page do you want to make changes, in the Admin panel—-Pages—choose the necessary page and insert the short code.
Regards

Default-user

Actually, I know how to use shortocode but I need to know the actual shortcodes? from where can I find complete list of shortcodes?

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years

Hello, How can I update from theme v1.6 to v.2 ? I uploaded the Blanco_Wordpress_Theme.zip which was in another .zip file but it failed. Should I remove completely the previous version first (I don’t have any customizations on style.css or anything else) but what about data loss? Thanks!

8theme

Hi,
You need to download the last updated version (.zip archive). Just unzip archive with our theme into your themes folder with overwriting. Be attentive that if you have made changes in template files they would be lost.
Regards

  • Bought between 1 and 9 items
  • Has been a member for 3-4 years
jagoman Purchased

Hi, “For Woocommerce you may change the product view in a such way – Settings – Store – Presentation – Pagination settings – number of products to show per page”

I have the site all set up but I don’t have “Settings / Store / ....” options. Please let let me know. Thanks.

  • Bought between 10 and 49 items
  • Has been a member for 2-3 years
  • Poland

Hi, I Asked You 10 days ago about translations.

Could you please write back to me on my questions? Ticket: #PRD-392-20305

8theme

Hi,
Unfortunately, we do not see your ticket. Please, would you be so kind to write us again. Hope this time it will be more successfully.
Regards

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years
mccloud55 Purchased

Hello, after I set the featured product image and want to add additional product views as thumbnails underneath what is causing my product thumbnails to stack instead of displaying side by side??

Ps have you guys thought about creating a simple forum where other users can help each other and relieve some of these unanswered customer service issues??? PLEASE!

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years
mccloud55 Purchased

If your product images are being cut off as stated above….Go to Woocommerce >setting>catalog>photos> uncheck the “Single Product” “hard crop” box!

Hope this helps!!!

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years

How do I get ride of the gift cards online and telephone numbers on the homepage?

8theme

Hi,
These items are images on the home page. So you may remove them on your server(in the files of the theme), searching previously the path to it.
Regards

  • Bought between 50 and 99 items
  • Has been a member for 3-4 years

Excellent theme; love the fonts used. Would you consider releasing this template in the HTML only format? Since you already have the design done, this shouldn’t be too much of an effort? There are many of us who don’t use WordPress or OpenCart.

8theme

Hi,
Thanks! Unfortunately, we don’t plan to release the html version.
Regards

  • Bought between 1 and 9 items
  • Has been a member for 2-3 years
fcufre Purchased

I’m having the same problem with the contact form! I also sent a ticket on support and have no answers!

8theme

Please, write here your ticket ID.

  • Bought between 50 and 99 items
  • Has been a member for 4-5 years
  • Italy

Hi. I want to use custom css. I already code in custom css. But when I see live preview, it’s the same theme options setting. The custom css didn’t work. I use css for body {stylehere}. Why ?

8theme

Hi,
This might happen when your custom css included before other theme css. Please, make sure that your custom file is included last.
Regards

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years

With Blanco v.2.0 i can’t install default Blanco layerslider. How can i do? Maybe you could give me a code to import?? Thanks!

8theme
Hi,
Update the theme and upload the layer slide plugin. Create Text widget with following code at the Home Page sidebar widget area a href="#"><img src="http://YOUR_PATH/wp-content/themes/blanco/images/assets/home_1.png" /> <a href="#"><img src="http://YOUR_PATH/wp-content/themes/blanco/images/assets/home_2.png" /></a> <a href="#"><img src="http://YOUR_PATH/wp-content/themes/blanco/images/assets/home_3.png" /></a>
Regards
  • Bought between 1 and 9 items
  • Has been a member for 1-2 years

I purchased this theme and have been unable to figure out how to install this so I can start working on it. I downloaded wordpress.org 3.5 as instructed but am stuck on what to do next.. Is there any phone support to help me and my partner get going on this?

8theme

Hi,
You could look for instructions about general theme and modules installation on wordpress site. After you have installed WP you also have to install woocommerce or wp-ecommerce (they are free) and then our theme on it. Unfortunately, we don’t have phone support, but you can make request via our support center: support.8theme.com
Regards

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years

I cant upload this theme. I got a response that “there is a missing style.css file

8theme

Hi,
Please, unzip on your local machine theme archive (Blanco_Responsive_WordPress_Theme.zip).Find inside Blanco_WordPress_Theme.zip archive, and unzip it too. Find inside blanco folder and make the zip archive blanco.zip, so it should look like “blanco.zip/theme_files” not “blanco.zip/blanco/theme_files”. Now upload this archive to wordpress.
Regards

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years

Unpacking the package… Actual response please someone should help Installing the theme…

The package could not be installed. The theme is missing the style.css stylesheet.

Theme install failed.

  • Bought between 1 and 9 items
  • Has been a member for 4-5 years
abnext Purchased

Hi, 3-4 days ago I have send you a mail. We have some problems with version 2.0. “Tag-Cloud”, “Next Page-Links” and “Product Image enlargement” don’t work. You have received the email?

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years

The product zoom function does not work. When I click on the product image it opens up in a new window which is not how the demo works. Please advise. Thanks.

8theme

Hi,
Please, contact us via support.8theme.com with the accesses to your site.
Thanks

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years

I have submitted 3 tickets with major issues with adding new products. Please look into them and advise. I need them resolved soon as my deadline is approaching. Thanks.

by
by
by
by
by
by