An introduction to support on Envato Market

  • Envato staff look over every item before it can be sold on Envato Market.
  • Technical items contain help files to introduce you to the item and its components.
  • Authors can choose to support their items but this is optional and may vary.

Hands-on support for this item is provided by ignitethemes

They will respond to buyers' questions via their own support system.

Go to item support

Additional information from ignitethemes:

Hi and welcome to Ignitethemes. If you purchased one of our files and need support please visit our Support Forum. If you have a pre-purchase question please use the contact form on our profile page.
  • Before contacting us for support make sure to thoroughly read the documentation included with all our themes.
  • We do assist with all theme features, troubleshoot bugs and assist with configuration.
We generally try to answer questions within 48 hrs, so please be patient. Thanks for purchasing!

Common WordPress Installation Issues

Missing style sheet error when installing the theme

A common issue that can occur with users new to installing WordPress themes is a “Broken theme and/or stylesheets missing” error message being displayed when trying to upload or activate the theme. This error message does not mean that the theme you have purchased is broken, it simply means it has been uploaded incorrectly. Luckily, there is a very easy fix.

Frequently Asked Questions

How do I get the contact form to work?

in your WP admin, go to Appearance/Contact Form, in the field “Destination Mail” enter your email address

Why is some of my body text showing up white?

If you don’t have a heading (ie: h1, h2, h3) before your block of text it will show up white, unless you use the paragraph tags. So to avoid this just always use the paragraph tags ie.

<p>Lorem ipsum yata yata</p>

I’m having some problems with my Blog, I can’t seem to add a video or image?

This glitch has been fixed and updated, but if you don’t want to re-download the entire file just open “functions.php”, go to line 147 and remove the // then save and upload to your server

How do I get all the latest updates?

Just log into your account and re-download the file.

I’m having problems with the “location_image” shortcode, i’ve placed it inside the page and changed the lat/long but it keeps showing the same french address?

You can use the google embed code directly instead of the shortcode, just grab the code within the iframe tags. Make sure to add class=”generalframe” if you want the black border. ie
<iframe marginheight="0" scrolling="no" class="generalframe" src="http://maps.google.com/maps?f=q&source=s_q&hl=en&geocode=&q=West+Hollywood,+CA&aq=1&sll=33.699208,-117.79335&sspn=0.160525,0.338173&vpsrc=0&ie=UTF8&hq=&hnear=West+Hollywood,+Los+Angeles,+California&ll=34.090009,-118.361744&spn=0.039948,0.084543&t=m&z=14&output=embed" marginwidth="0" frameborder="0" height="150" width="200"></iframe>

How do I add the border to my images?

If you want to add a border to your images just add class=”frame”, ie:
<img class="frame" src="http://yourdomain.com/images/image1.jpg" />

How can I have the social links open in a new browser window?

In the admin go to Appearance/Editor, on the right hand side click on Header(header.php). Find tip_trigger in the code, next to it you will see href=”, before that add target=”_blank”

How can I display special characters?

Instead of entering the actual character enter the Numerical Code for each special character, just search the web for numerical code for your language.

How can I hide the color picker?

In your WordPress admin panel go to Appearance/Theme Options/General and uncheck the box under “Show Styles”

How can I get the layout seen in the preview?

You can import the page layouts seen in the preview by importing the xml document inside the folder “preview-pages” into your WordPress via the admin panel. The only downside is widget info will not be imported, although I believe there is an update coming that will fix that.

I don’t need the details page in my portfolios, how can I get rid of it?

If you don’t need the details page you can turn the details button off, just go inside the folder plugins/portfolio and open portfolio.php, then remove the following code from line 127:
<div><a href="'.get_permalink($pos->ID).'" class="button highlight small">Details</a></div>

I’m getting duplicate images in my portfolio when in the lightbox mode, how can I fix this?

This is caused because you imported the layout and then started modifying the existing galleries instead of building new ones from scratch. So basically you need to build your portfolios from scratch to avoid this.

How can I delete the search field next to the main menu?

Open “header.php” go to line 165 and delete:
get_search_form();

How do I turn off comments on pages?

Go to the page you want to edit, in the upper right you will see a tab called “Screen Options”, select the tab and you will see a drop down panel with check boxes, just uncheck the “Comments” box. Then scroll down towards the bottom of the page and uncheck “Allow comments” in the Discussion panel.

How do I add a video to a portfolio post?

In the field “Big Image” just enter a link to a video instead of an image ie:

Exampe Vimeo:
http://vimeo.com/24561491?width=800&height=450
Exampe Youtube:
http://www.youtube.com/watch?v=KNfLcoV4Yvk?width=600&height=370

I can’t seem to add more than 100 items to my portfolio, how do I fix that?

Open “plugins/portfolio/portfolio.php”, go to line 69 and change 100:
$args['posts_per_page']=100;

How can I change the size of my Blog Images and Video?

Just change the height and width inside “loop.php”, “loop-single.php” and “shortcodes/other.php”

When to contact Envato Support

Authors are experts on their own items, but if you're having trouble using Envato Market you should come straight to Envato Support.

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