An introduction to support on Envato Market

  • Envato staff look over every item before it can be sold on Envato Market.
  • Technical items contain help files to introduce you to the item and its components.
  • Authors can choose to support their items but this is optional and may vary.

Hands-on support for this item is provided by WPExplorer

They will respond to buyers' questions via this item’s comments.

Go to comments

Additional information from WPExplorer:

Support is provided 100% for free with the purchase of the product. When you purchase a product you are paying for the product itself and not the support. We offer free support to help with any issues or concerns you may have when using our products.

Who can receive support
  • People asking pre-purchase questions
  • Users that have the PURCHASED tag next to their user name
Support includes:
  • Responding to pre-purchase inquiries
  • Responding to questions or problems regarding the item and its features
  • Fixing bugs and reported issues
  • Providing updates to ensure compatibility with new WordPress versions
Item support does not include:
  • Customization, web design and installation services
  • Support for third party software and plug-ins
  • Making edits to the theme to suit your needs (suggestions are welcomed though)
How To Receive Support?
  • Simply leave a comment (you must be signed into ThemeForest) on the product that you need help with.
When To Email us
  • If you have an issue where you need to share a URL or logins please contact us via the form on our Profile page so that we can assist you accordingly.
Important
  • Before asking questions, read the help fie (it’s in the “Main Files” ZIP) and FAQ below.
  • Please remember you have purchased a “theme” and not access to an ever ending freelancer/web developer.
  • Keep things professional and be nice!

Common WordPress Installation Issues

Missing style sheet error when installing the theme

A common issue that can occur with users new to installing WordPress themes is a “Broken theme and/or stylesheets missing” error message being displayed when trying to upload or activate the theme. This error message does not mean that the theme you have purchased is broken, it simply means it has been uploaded incorrectly. Luckily, there is a very easy fix.

Frequently Asked Questions

Where are the documentation files?

The documentation files are provided in HTML format inside a folder called “Documentation” that is included with your purchase. You’ll need to download the “main files”, unzip them and you’ll find the docs right in there!

Where do I find this theme’s changelog?

Where is the theme admin panel located?

To access your theme options panel simply log into your WordPress dashboard and go to Appearance->Theme Options. Here you will find all the different settings for your theme.

How do I use a regular static page?

This theme by default uses the front-page.php template file for your homepage. If you want to use a static page you will have to delete this file from your theme’s folder.

Learn more: http://codex.wordpress.org/Template_Hierarchy

How do I increase the width of the homepage top slider text area (titles on the right) ?

Use some custom CSS such as the example below (added via a custom CSS plugin or child theme):

.videoGallery .rsThumbs.rsThumbsVer,
.videoGallery .rsThumbs .rsThumb { width: 280px; }

How do I remove the space below the breaking news and the site header with the logo?

Use some custom CSS such as the example below (added via a custom CSS plugin or child theme):

#notification-bar { margin-bottom: 0; }
#main-content { margin-top : 0; }

How do I fix the broken post editor after updating to WP 3.6?

If you are having issues with the visual editor it could be due to an old version of Symple Shortcodes.

The Fix:

- Re-download the theme zip
- Locate the file at functions/recommend-plugins.php
- Replace with yours on your site via FTP
- Delete the Symple Shortcodes plugin from your site.
- You should now get a new notice for installing Symple Shortcodes. This will download the most recent fixed version.
- Clear your browser cache and refresh your page

....

Or update your theme then delete the plugin (same thing basically)

When to contact Envato Support

Authors are experts on their own items, but if you're having trouble using Envato Market you should come straight to Envato Support.

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