2,802,556
Total Marketplace Items3,713,541
COPYRIGHT © 2013 ENVATO| TERMS OF USAGE| SUPPORT/HELP| ICONS BY TANGO + WEFUNCTION + FAMFAMFAM
Adobe®, Flash®, Flex®, Fireworks®, Photoshop®, Illustrator®, InDesign® and After Effects® are registered trademarks of Adobe Systems Incorporated.
Dear support i like this theme but i have problem when i clicking on more info -> error message “An error occurred while trying to connect to server” Thank you
Hi nooleen999,
Please create a account on support.designarethemes.com and our support team will try to help you.
Best Regards
How do I register support.designarethemes.com and Why is there no support here ?????????????????????????
Hi nooleen999 ,
If you prefer we can give you support here or by email, with no problem
Please use the contact form on our profile page to send us the link to your site and the access to it, wp-login and ftp account, for us see what’s happening.
Best Regards
Hi, I just bought your template which is really cool. Congrats! Please tell me how can I change the color blue of the title. I tried to customise darkblue.css but the title color remains the same. Thank you.
Hi maztrone,
Thanks for your purchase, we truly appreciate it
Please create a account on support.designarethemes.com and our support team will try to help you. Provide us the link to your site.
Best Regards
I already did it, wasn’t so easy
Here’s the link of my website: www.maztrone.com
Do you have an e mail adress? I will send you my WP user and password.
Thank you.
Love the theme! The widget setup is pretty awesome. I do have a question, is there anyway to add an outbound link to the main navigation?
Hi aarondodson,
Many thanks for your purchase, we truly appreciate it!
Please create a account on support.designarethemes.com and our support team will try to help you
Best Regards
I posted on the support site however no one has replied and it’s been almost 24hours?
I have a fairly critical issue.
New db New install of 3.5.1 Fresh install of Bloom (re-downloaded etc…) Imported demo content
The problem which occurs whenever I click on a project (where normally it would expand / open) it says : an error occured while trying to connect with the server. Click OK to try again.
Please advise, client is getting angry.
Using the inspector in chrome i’m able to find this:
Warning: require_once(C:\home\vhosts\websitename\httpdocs\2013\wp-content\themes\wp-bloom\jswp-load.php) [function.require-once]: failed to open stream: No such file or directory in C:\home\vhosts\websitename\httpdocs\2013\wp-content\themes\wp-bloom\js\getProject.php on line 5 Fatal error: require_once() [function.require]: Failed opening required ‘C:\home\vhosts\websitename\httpdocs\2013\wp-content\themes\wp-bloom\jswp-load.php’ (include_path=’.;./includes;./pear’) in C:\home\vhosts\websitename\httpdocs\2013\wp-content\themes\wp-bloom\js\getProject.php on line 5first error – It should be js\wp-load.php right? second error – wp-load.php isn’t in the ../js/ in the fresh install of wp-bloom
Please advise.
Hi CutCopy,
Thanks for your purchase, we truly appreciate it.
We don’t work at weekends. Your question will be answered today, a litle of patience please.
Best Regards
URGENT: Website not loading in IE8/9. How to force compatibility mode?
Hi BrianFunnekotter,
Sorry for the long time to answer your question.
We already fix this issue on the latest update. Please download the theme again.
Best Regards
is there a way to make the bg pattern i have uploaded static so when the user scrolls the bg stays static? also is the a way to have the social icon drop down at the top appear by default so they are visible when u land on the site??
thanks in advance
Hi fraserpeek,
Sorry for the long time to answer your question.
Yes it’s possible to make the bg static, simply open the header.php file and on line 302 paste the follow code.
<?php if(get_option(DESIGNARE_SHORTNAME."_body_type") == "pattern") echo "background: url('" . get_option(DESIGNARE_SHORTNAME."_custom_body_pattern") . "') repeat fixed;background-position: center center; -o-background-size: 100% 100%, auto; -moz-background-size: 100% 100%, auto; -webkit-background-size: 100% 100%, auto; background-size: 100% 100%, auto;"; ?>Regarding your second question, this is not possible to do, sorry.
Best Regards
I have posted a question beginning of this week, but havent received a reaction yet… My problem is the same as ‘cutcopy’:
The problem which occurs whenever I click on a project (where normally it would expand / open) it says : an error occured while trying to connect with the server. Click OK to try again.
PLEASE HELP URGENTLY…. thanx
Sorry Metzelwerk, we will answer today your question in our forum. Thanks for your patience.
Regards
Hi There,
Thank you very much for this nice template. I have few problems I faced with managing the template (smartwayconsulting.co.uk/newsite)
Website background: bg_light.jpg I can’t see how this can be set in my system?
H1 and H2 tags: there seems to be a problem geting the write font size both are set to 12px even thought at the backend are set to 26px 14px respectively. (for example check the first line of text just on top of the slider)
Your help is appreciated.
Regards,
Hi hamza123,
We noticed that you have managed to solve the problems that you speak, nice
If you need more help please create an account on our Support Forum and our support team will try to help you.
Best Regards
Yep thank you very much but still have the Googlemap issue which I have posted in your forum recently
Can anyone answer my query?
I cant adjust the font sizes in the theme – Am I the only one with that problem?
Hi skoet,
Many thanks for your purchase
Please create an account on our Support Forum and our support team will try to help you. Provide us the link to your site and the wp-login (use the Private Text).
Best Regards
I have postet on your support forum – but not replys
Hi,
First of all, congratulations on the theme, very nice indeed.
I have seemed to notice some issues, and managed to solve most of them. But as friend hamza123 posted earlier, the googlemap shortcode is presenting a bug. When the map is clicked, the lightbox that appears shows nothing.
I’ll not create another topic in the forum, since its already there. Just waiting for the solution.
Many thanks, and regards
Hi melon-media,
Sorry for the time to answer your question but like we said on our support page we have been in the process of moving our installations into an other office, so we haven’t been able to take proper care of the support.
An update will be released today to fix all the related issues in the theme.
Best Regards
It looks to me like the support team lacks some sense of urgency! posting my issue for more than a week and no one bother to really reply with a fix to the problem that many of the customers are having!
Hi hamza123,
Sorry for the time to answer your question but like we said on our support page we have been in the process of moving our installations into an other office, so we haven’t been able to take proper care of the support.
An update will be released today to fix all the related issues in the theme.
Best Regards
i have been waiting for an answer under support.designarethemes.com for more than a monht?
anyone interested in answering ANY of the questions i asked?
Hi braininpain,
Sorry for the time to answer your question but like we said on our support page we have been in the process of moving our installations into an other office, so we haven’t been able to take proper care of the support.
This situation is now normalized and we will answer all the support tickets. Sorry for the inconvenience and thanks for the understanding.
Best regards!
Dear Support,
I have a few problems with this theme.
1. For the filterable section of the portfolio, when I reduce the height of the div class projectCategories, when I use the filter function the thumbnails now travel upwards and THEN downwards…how can I fix this?
2. My portfoilio shows up as 3 columns instead of 4, it looks like the 4th one is squeezed downwards.
Please help
Hi soulpatty,
Many thanks for your purchase, we truly appreciate it
Please create a account on our Support Page and our support team will check the problems that you speak. Provide us the login details, wp-login and ftp account (Use the Private text)
Best Regards
Hi, I have a question before buying the theme. On the PORTFOLIO WITH OVERLAY GALLERY – can I make the “grayed out – dissabled” thumbnails disappear like in the “PORTFOLIO WITH MORE INFO SLIDE EFFECT”?
Also, I see from some of the comments that the support doesnt always answer as fast as people would want. what are your working hours and what is your “replying policy?
thanks a lot
Hi dafnasu,
Many thanks for your interest on our work.
Unfortunately, on the PORTFOLIO WITH OVERLAY GALLERY the thumbnails don’t disappear like on the PORTFOLIO WITH MORE INFO SLIDE EFFECT.
We have improved a lot our support and we now have a support team to work exclusively in support of the themes. The Support requests are being processed on business days from 14:00 to 19:00 (GMT +1) within 24/48h in the order they were received.
Best Regards
i can not change my font colors or sizes of headers!! i messagedon the forum but no reply – any ideas why this is?! really need this fixed – thanks – im using the latest wp and latest download of the template
cheers
Hi fraserpeek,
Your question will be answered today.
Thanks for your patience.
Best Regards
Hello everyone, I have a big problem: My menu doesn’t display.
I have all demo content loaded, I have added the pages to the page builder, and I have tried with and without custom wordpress menus, but I can’t get it to show up. I even uninstalled wordpress entirely and re-installed it from scratch and nothing. What should I do? I am in a REAL hurry too. So I would really appreciate a fast response. Thank you.
Never mind, I messed up. Sorry
.
Ok, sorry don’t wanna be annoying, but I did not mess up, reinstalled, same issue. The menu is not showing up.
Hi romybian,
Many thanks for your purchase, we truly appreciate it.
Maybe you did something wrong. Please create a account on our Support Page and post your question there, our support team will be happy to help you
Best Regards