An introduction to support on Envato Market

  • Envato staff look over every item before it can be sold on Envato Market.
  • Technical items contain help files to introduce you to the item and its components.
  • Authors can choose to support their items but this is optional and may vary.

Hands-on support for this item is provided by displayinline

They will respond to buyers' questions via this item’s comments.

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Common WordPress Installation Issues

Missing style sheet error when installing the theme

A common issue that can occur with users new to installing WordPress themes is a “Broken theme and/or stylesheets missing” error message being displayed when trying to upload or activate the theme. This error message does not mean that the theme you have purchased is broken, it simply means it has been uploaded incorrectly. Luckily, there is a very easy fix.

Frequently Asked Questions

Can I add a field to the contact form?

It is not possible yet to add a field to the contact form through the admin panel, but it can easily be done with a little coding. Here is a quick guide on how to add you own contact field:

1. Open the file footer.php, and scroll down to the contact form : you can add your field here anywhere within the block . You can copy the markup of the field name, and just change the attributes to match you field name. Just don’t touch the field city, it’s a trap for spam bots.

For instance:

<p class=”required”>
<label for=”my_field”><?php _e(‘My Field’, ‘blue-earth’); ?></label><br />
<input type=”text” name=”my_field” id=”my_field” value=”” class=”input-large” tabindex=”2” />
</p>

You can remove the class required if you don’t want your field to be styled as mandatory.

2. Open the file contact.php, and add these lines:

After line 12:
$my_field = trim($_POST['my_field']);

If your field is mandatory, add it to line 27:
elseif ($name == '' or $mail == '' or $message == '' or $my_field == '')

At line 43, add your field to the replacement string array:
$replace = array( '[name]' => $name, '[mail]' => $mail, '[message]' => $message, '[my_field]' => $my_field, '[blog_name]' => get_bloginfo('name') );

3. Save and upload your files.

You can now use the tag [my_field] (or whatever you named it) in the contact panel of the template admin.

The slideshow does not display, while my portfolio is online and filled with entries. How to fix this ?

Depending on your Wordpress version, some options used to retrieve the slides for the slideshow are not handled correctly.

To fix this, replace line 710 of file admin/lib.php :

'orderby' => blue_earth_get_option('blue_earth_portfolio_orderby'),

By :

'orderby' => str_replace(' ', ',', blue_earth_get_option('blue_earth_portfolio_orderby')),

The upload image button does not work when editing portfolio pages

This is due to a minor change in Wordpress 3.0. To fix this, edit file functions.php and replace (line 128):

add_action('admin_print_scripts-page.php', 'blue_earth_page_edit_scripts');
add_action('admin_print_styles-page.php', 'blue_earth_page_edit_css');

By:

if (version_compare('3.0', $GLOBALS['wp_version']) > 0)
{
    // Old Wordpress setup
    add_action('admin_print_scripts-page.php', 'blue_earth_page_edit_scripts');
    add_action('admin_print_styles-page.php', 'blue_earth_page_edit_css');
}
else
{
    add_action('admin_print_scripts-post.php', 'blue_earth_page_edit_scripts');
    add_action('admin_print_styles-post.php', 'blue_earth_page_edit_css');
}

An update is on the way!

When to contact Envato Support

Authors are experts on their own items, but if you're having trouble using Envato Market you should come straight to Envato Support.

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