An introduction to support on the Marketplaces

  • Envato staff look over every item before it can be sold on the Marketplaces.
  • Technical items contain help files to introduce you to the item and its components.
  • Authors can choose to support their items but this is optional and may vary.

Hands-on support for this item is not currently provided by AuthenticThemes.

Common WordPress Installation Issues

Missing style sheet error when installing the theme

A common issue that can occur with users new to installing WordPress themes is a “Broken theme and/or stylesheets missing” error message being displayed when trying to upload or activate the theme. This error message does not mean that the theme you have purchased is broken, it simply means it has been uploaded incorrectly. Luckily, there is a very easy fix.

Frequently Asked Questions

When I try to install this theme I get the message: The package could not be installed. The theme is missing the style.css stylesheet. Theme install failed.

This is due to the way ThemeForest package their zip files (the zip file downloaded does not just contain the theme it contains docs, psds ect but WordPress just requires the theme).

If you download the file from ThemeForest then extract it you will see a folder called “Upload”, Open this folder and inside you will see “Board” simply Zip/Compress the “Board” folder and re-upload it via the WordPress Theme Upload Interface.

This video and guide might also be of use to you: http://support.envato.com/index.php?/Live/Knowledgebase/Article/View/269/0/my-wordpress-theme-isnt-working-what-should-i-do

When to contact Envato Support

Authors are experts on their own items, but if you're having trouble using the Marketplaces you should come straight to Envato Support.

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