An introduction to support on Envato Market

  • Envato staff look over every item before it can be sold on Envato Market.
  • Technical items contain help files to introduce you to the item and its components.
  • Authors can choose to support their items but this is optional and may vary.

Author support for this item

The author of this item, goThemeTeam, does not currently provide support.

Frequently Asked Questions

Does the Magento Free version manage the demo site?

Yes, exactly. It’s designed for Community Edition (free version).

Does this work with PayPal through Magento.

Yes, it works with PayPal and any other payment gateways supported in Magento.

Is the Magento and theme hard to install and manage / add products?</srtong>

The Magento theme is a bit more time consuming to install than a WP theme but if you follow our instructions it’s pretty straight forward. And of course we’re here to help if you need it. Adding categories, attribute sets, attributes and products are pretty easy with Magento. Credit card stuff is very easy to setup in Magento as you’re simply required to enter your payment gateway credentials.

I don’t see the nav bar. How do I get this to show up?

Please make sure your categories are listed under Default/Root category. That’s a common thing to happen and it’ll cause your categories to not show up in navigation.

I created the categories under root and its still not showing up.

That may happen in case the Default/Root category isn’t specified for your Store (Admin / System / Manage Stores). You can also try to clear the Magento cache.

The products are not showing up.

Please make sure that product is:
  • Visible in Catalog and Enabled
  • Has a stock Quantity and is In Stock
  • Assigned to a category

Is there a certain way I have to add products and categories on magento?

Here is a good documentation on how to set up categories and products.

When I am in a category there is no sidebar.

Please make sure your categories are anchored (“Is Anchor” → “Yes”). This will allow Magento to display the layered navigation:

Is there a limit to how many additional thumb images you can place underneath the main image on product pages?

There is no limit on how many additional thumbs you can place underneath the main image. The theme will automatically create new rows if necessary.

When text is copied and pasted in the description section of adding a new product, on the main site it shows html coding,how can this be avoided?

It may happen if you’re pasting the code in the WYSIWYG mode. Try to turn it off (“Show / Hide Editor” button) and paste the code again, it should work.

I am pasting the homepage sample content to the CMS /Page/Home page section under Content and all I see on the homepage is HTML.

It may happen if you’re pasting the code in the WYSIWYG mode. Try to turn it off (“Show / Hide Editor” button) and paste the code again, it should work.

I can not find / activate the About us, Service and Contact page. Where are they and / or how can I activate them?

Please go to Magento Admin / CMS / Pages, it’s there by default. The Contacts page isn’t part of any CMS page, so you can’t change it via Magento admin.

When to contact Help Team

Authors are experts on their own items, but if you're having trouble using Envato Market you should come straight to Help Team.