120 comments found

Ticket: 3472 Thanks

FRESHFACE

Hi there!

Please open /bonton/global.css and change all occurrences of the word “Lato” or “lato” to another font that supports your characters. So for example change it to “Arial” or “Lucida Grande”, etc.

Thanks and cheers! :)
—FRESHFACE

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Please support!

FRESHFACE

Hi there!

We are offering support :) Could you be please more descriptive about your question?

Thanks and cheers! :)
—FRESHFACE

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jaaaab Purchased

Hi,

In the theme options/site preferences, i cannot set the homepage button to open in the same window. Each time i select and submit changes with “same window”, it’s the ‘new window’ option that is always selected.

Thanks!

FRESHFACE

Hi there!

Open the file wp-content/themes/bonton/ffOptions/sitepreferences/structures/txhome.php and replce line:

->addSelectValue('', 'Same window')

with:

->addSelectValue('_self', 'Same window')

Thanks and cheers! :)
—FRESHFACE

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pixpro Purchased

Page crashed after activating theme (fresh wp install). Can’t access wp-admin. Loading page in browser throws this message:

WordPress database error: [Table ‘zca1434906534753.wp_ff_options’ doesn’t exist] SELECT `value` FROM `wp_ff_options` WHERE `namespace` = ‘fsidebars’ AND `name` = ‘sidebar_counter’

WordPress database error: [Table ‘zca1434906534753.wp_ff_options’ doesn’t exist] DELETE FROM `wp_ff_options` WHERE `namespace` = ‘fsidebars’ AND `name` = ‘sidebar_counter’

WordPress database error: [Table ‘zca1434906534753.wp_ff_options’ doesn’t exist] INSERT INTO `wp_ff_options` (`namespace`, `name`, `value`) VALUES (‘fsidebars’, ‘sidebar_counter’, ‘0’)

WordPress database error: [Table ‘zca1434906534753.wp_ff_options’ doesn’t exist] SELECT `name`,`value` FROM `wp_ff_options` WHERE `namespace` = ‘fsidebars’

ffStructureFactory: FALAL ERROR – COMPONENT to_options>

FILE (THIS ALL IS CASE-SENSITIVE) “to_options.php” NOT FOUND IN /home/content/98/7452198/html/zcasterNET/wp-content/themes/bonton/ffOptions/themeoptions/structures directory

Default-user
pixpro Purchased

ticket number: 3494

FRESHFACE

Hi there!

I was unable to log in with your credentials.

Please, could you please try to delete whole directory /wp-content/themes/bonton/ffOptions/ and upload it again?

If this will not help, please send me your WP and FTP credentials.

Thanks and cheers! :)
—FRESHFACE

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jaaaab Purchased

Hi,

I would like to change main image action on the blog page that shows abstracts of articles to link to the article and not to the image itself.

For example here : http://envisite.fr/category/blog/

I would like the articles images to point to the articles, and not to the original image.

By the way is it possible to change http://envisite.fr/category/blog/ into http://envisite.fr/blog/ also?

Thanks!

FRESHFACE

Hi there!

I recommend to use some plugin like WP Remove Category Base.

But there is a problem with images and pointing to post. It is not a quite possible. All these settings and codes are in one file (/wp-content/themes/bonton/printers/pt.php, function featuredImage()) – so when you change it there, this change is applied everywhere.

Thanks and cheers! :)
—FRESHFACE

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hi when i go to theme options

i see this error ffStructureFactory: FALAL ERROR – COMPONENT to_Options>

FILE (THIS ALL IS CASE-SENSITIVE) “to_Options.php” NOT FOUND IN /hermes/bosnaweb03a/b1739/nf.cpcnoveltycom/public_html/canstarlocknew/test_2/wp-content/themes/bonton/ffOptions/themeoptions/structures directory

what to do?

FRESHFACE

Hi there!

Please send me your WP and FTP login, I’ll make it work aspa.

Thanks and cheers! :)
—FRESHFACE

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Hi there….

Love the theme but is there any way of adding into the main nav menu, on the home page, a search box or icon that links to a search box.

Current nav menu looks like this, http://prntscr.com/5wdunw so would like to add search functionality to homepage. Once past homepage, we get his http://prntscr.com/5wdv35 so would like to know how to get this search feature on homepage pretty please??

Many thanks

Default-user

replace slider with block of text?

Is it possible to populate the real-estate that would be occupied by the slider with a text box / block of text? We want to drop the slider but if we do we end up with the 3 columns of services sitting under the menu bar, which looks odd. Or is there a way to move the featured info above the services so that it sits in 1 column a page width wide? Tweaking the home-1php I can bring the featured above the servies but it isn’t in 1 page width column.

Have edited home-1.php to

<?php
ffTemplater::requireBreadAndSearch();
ffTemplater::requireHome_Featured();
ffTemplater::requireSlider();
ffTemplater::requireCallToAction();

?>
    <div id="home-1_container">
        <div id="home-1_wrapper">
            <div id="home-1">
                <?php ffTemplater::requireHome_Services(); ?>

            </div>
        </div>
    </div>
<?php

ffTemplater::requireHome_Page();
ffTemplater::requireHome_Category();

which almost works but I still have recent posts occupying the right hand 1/4 column in a box too small to show any content, just some title info. Not a biggies but thought I’d ask

Default-user

I think, via inspector, I am asking if it possible to remove .home_blog_wrapper which I think is controlled via home-cat-1-sb.php, but I could be wrong…

FRESHFACE

Hi there!

We’d love to help you with this customisation but we are only able to provide support for basic theme issues and bug fixes. We do provide support for small customisations but unfortunately this request is beyond that. You could also hire a developer to help you with your customisations.

Thanks and cheers! :)
—FRESHFACE

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Morning.

Is it possible to have a mandatory field for a contact number on the sub menu contact us form please?

Many thanks

FRESHFACE

Hi there!

Thank you for your question. Yes, this is possible but you’ll have to edit the PHP files. I’ll recommend you to hire someone on the Envato Studio, since it’s out of the scope of the free support.

Thanks and cheers! :)
—FRESHFACE

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Having the same error.

WordPress database error: [Table 'mywebsite_wpdb.wp_ff_options' doesn't exist] SELECT `value` FROM `wp_ff_options` WHERE `namespace` = 'fsidebars' AND `name` = 'sidebar_counter' WordPress database error: [Table 'mywebsite_wpdb.wp_ff_options' doesn't exist] DELETE FROM `wp_ff_options` WHERE `namespace` = 'fsidebars' AND `name` = 'sidebar_counter' WordPress database error: [Table 'mywebsite_wpdb.wp_ff_options' doesn't exist] INSERT INTO `wp_ff_options` (`namespace`, `name`, `value`) VALUES ('fsidebars', 'sidebar_counter', '0') WordPress database error: [Table 'mywebsite_wpdb.wp_ff_options' doesn't exist] SELECT `name`,`value` FROM `wp_ff_options` WHERE `namespace` = 'fsidebars' ffStructureFactory: FALAL ERROR - COMPONENT "to_options": FILE (THIS ALL IS CASE-SENSITIVE) "to_options.php" NOT FOUND IN /home/mywebsite/public_html/wp-content/themes/bonton/ffOptions/themeoptions/structures directory
Default-user

Fixed it by renaming /home/mywebsite/public_html/wp-content/themes/bonton/ffOptions/themeoptions/structures/to_Options.php to to_options.php

FRESHFACE

Hi there!

I’m sorry for any inconveniecnes and really glad that you have been able to sort it out. Feel free to contact us in case of any questions or problems.

Thanks and cheers! :)
—FRESHFACE

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hahaguy Purchased

Hi i had below problem after install and activate your theme, pls help urgent,

WordPress database error: [Table ‘houseofn_wp420.plr_ff_options’ doesn’t exist] SELECT `value` FROM `plr_ff_options` WHERE `namespace` = ‘fsidebars’ AND `name` = ‘sidebar_counter’

WordPress database error: [Table ‘houseofn_wp420.plr_ff_options’ doesn’t exist] DELETE FROM `plr_ff_options` WHERE `namespace` = ‘fsidebars’ AND `name` = ‘sidebar_counter’

WordPress database error: [Table ‘houseofn_wp420.plr_ff_options’ doesn’t exist] INSERT INTO `plr_ff_options` (`namespace`, `name`, `value`) VALUES (‘fsidebars’, ‘sidebar_counter’, ‘0’)

WordPress database error: [Table ‘houseofn_wp420.plr_ff_options’ doesn’t exist] SELECT `name`,`value` FROM `plr_ff_options` WHERE `namespace` = ‘fsidebars’

ffStructureFactory: FALAL ERROR – COMPONENT to_options>

FILE (THIS ALL IS CASE-SENSITIVE) “to_options.php” NOT FOUND IN /home/houseofn/public_html/wp-content/themes/bonton/ffOptions/themeoptions/structures directory

how to solve?

thank you.

Hi,

Touched on this a while back. I asked if we could get a phone number field addedd to the contact form. and you suggested this was out of your remit due to the scale of it, but I was wondering if I might re-visit this pretty please to help me iron out a oddity….?

I’ve edited css and php such that I now have a phone number field in the contact form http://prntscr.com/63llna but when I test the contact form it works but doesn’t include the data inputted into the phone number field. No programmer, so not sure why this isn’t happeneing but guess it might be down to toContact.php, which I have edited to the below. Was wondering if I might be able to presuade you to have a quick look and tell me if I am missing something please..?

Many thanks if you can help but understand if it is still out of your zone.

<?php

class toContact{

    static function createStructure(){

        $a = new ffStructure();

        $a->startSection( 'contact', 'Contact');

            $a->addElement(ffOptEnv::HEADER, 'Contact in Navigation Menu');
            $a->addOption(ffOptEnv::CHECKBOX, 'isEnabled', 'Show')
                ->addParam('enables', array(
                      'title',
                      '__static_element_2', // HEADER, 'Email data'
                      'email',
                      'contact-messages',
                      'subject',
                      'contact-us',
                      'form',
                      'address',
                ));

            $a->addOption(ffOptEnv::TEXT, 'title', 'Menu Title', 'Contact');

            $a->addElement(ffOptEnv::HEADER, 'Email data');
            $a->addOption(ffOptEnv::TEXT, 'email', 'Your Email', 'freshface@mailinator.com');
            $a->addOption(ffOptEnv::TEXT, 'subject', 'Subject', 'Message from page '.get_bloginfo('name'));

            $a->startSection( 'contact-messages', 'Contact Messages');
                $a->addElement(ffOptEnv::HEADER, 'Contact Email Messages');
                $a->addOption(ffOptEnv::TEXT, 'bad-email', 'Bad e-mail format', 'Your e-mail address is in incorrect format');
                $a->addOption(ffOptEnv::TEXT, 'fill-it', 'Fill all fields', 'Please fill in all of the fields');
                $a->addOption(ffOptEnv::TEXT, 'sending', 'Sending', 'Sending ...');
                $a->addOption(ffOptEnv::TEXT, 'sent', 'Sent', 'Your E-mail has been sent');
                $a->addOption(ffOptEnv::TEXT, 'error', 'Error', 'Error - Email not sent');
            $a->endSection();

            $a->startSection( 'contact-us', 'Contact Us');
                $a->addElement(ffOptEnv::HEADER, 'Submenu Contact Us');
                $a->addOption(ffOptEnv::TEXT, 'title', 'Title', 'Contact Us');
                $a->addOption(ffOptEnv::TEXTAREA, 'info', 'Info', 'We would love to hear your feedback, so just ask us anything about our business.');
            $a->endSection();

            $a->startSection( 'form', 'Contact Us Form');
                $a->addElement(ffOptEnv::HEADER, 'Submenu Contact Us Form');
                $a->addOption(ffOptEnv::TEXT, 'name-title', 'Name title', 'Your Name');
                $a->addOption(ffOptEnv::TEXT, 'email-title', 'Email title', 'E-mail Address');
                $a->addOption(ffOptEnv::TEXT, 'phone-title', 'Phone title', 'Phone Number');
                $a->addOption(ffOptEnv::TEXTAREA, 'message-title', 'Message title');
                $a->addOption(ffOptEnv::TEXT, 'send-title', 'Sent text title', 'Send E-mail');
            $a->endSection();

            $a->startSection( 'address', 'Address');
                $a->addElement(ffOptEnv::HEADER, 'Submenu Address');
                $a->addOption(ffOptEnv::TEXT, 'title', 'Title', 'Our Address');
                $a->addOption(ffOptEnv::TEXTAREA, 'info', 'Info', '37 King William Walk, Greater London'."\n".'United Kingdom'."\n".'SE10 9HU');
                $a->addOption(ffOptEnv::TEXT, 'button-title', 'Button Title', 'Show on Map');
                $a->addOption(ffOptEnv::TEXT, 'button-link', 'Button Link', 'https://maps.google.com/maps?q=37+King+William+Walk,+Greater+London+United+Kingdom+SE10+9HU&hl=en&ll=51.481811,-0.008841&spn=0.01633,0.038581&sll=37.0625,-95.677068&sspn=42.360237,79.013672&hnear=37A+King+William+Walk,+London+SE10+9HU,+United+Kingdom&t=m&z=15');
            $a->endSection();

        $a->endSection();

        return $a;

    }

}
FRESHFACE

Hi there!

Edit /wp-content/themes/bonton/framework/libs/ffContactMail.php and add phone input code somewhere after line function ff_cform_ajax(){

Thanks and cheers! :)
—FRESHFACE

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Default-user

that sorted it, thank you so much..;-)

FRESHFACE

Hi there!

I’m really glad to hear that. Feel free to contact us in case of any questions or problems :-)

Thanks and cheers! :)
—FRESHFACE

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hahaguy Purchased

send ticket, no : 3578, please help fix asap. tq

FRESHFACE

Hi there!

I replaced files in directory /wp-content/themes/bonton/ffOptions/themeoptions/structures/ and it works now.

Thanks and cheers! :)
—FRESHFACE

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hahaguy Purchased

thank you but now i goto theme option it show me below,

ffStructureFactory: FALAL ERROR – COMPONENT to_Options>

FILE (THIS ALL IS CASE-SENSITIVE) “to_Options.php” NOT FOUND IN /home/houseofn/public_html/wp-content/themes/bonton/ffOptions/themeoptions/structures directory

FRESHFACE

Hi there!

It is repaired, you just need to swap the theme.

Thanks and cheers! :)
—FRESHFACE

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hahaguy Purchased

my ticket 3583

FRESHFACE

Hi there!

It is repaired, you just need to swap the theme.

Thanks and cheers! :)
—FRESHFACE

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Hi Page crashed after activating theme (fresh wp install). Loading page in browser throws this message:

ffStructureFactory: FALAL ERROR – COMPONENT to_options>

FILE (THIS ALL IS CASE-SENSITIVE) “to_options.php” NOT FOUND IN /home/kindberg/www/wp-content/themes/bonton/ffOptions/themeoptions/structures directory

How do I solve this issue?

FRESHFACE

Hi there!

I will need your WP and FTP login, please use the tools located in my signature.

Thanks and cheers! :)
—FRESHFACE

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Default-user

Ticket number: 3596

FRESHFACE

Hi there!

I repaired it on your server. Sorry for inconveniences.

Thanks and cheers! :)
—FRESHFACE

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hahaguy Purchased

my ticket : 3601

i want to change content / data in “theme option” but it cannot save. please help fix it asap.

tq

FRESHFACE

Hi there!

I am sorry for inconveniences. I upload the latest version to your page. We will add update soon.

Thanks and cheers! :)
—FRESHFACE

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3rd-Eye Purchased

Theme options not saving in new theme install on WP 4.1

Sent you login information to take a closer look, thanks.

Ticket # 3617

FRESHFACE

Hi there!

FTP login works, so I uploaded the latest update. WP login does not work, so I am unable to test if it works.

If does not work, please resend me your credentials.

Thanks and cheers! :)
—FRESHFACE

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3rd-Eye
3rd-Eye Purchased

My apologies for that part (bad user) that was my fault, however I did test the save function and it seems to work just fine now! Thank you very much sir, I’ll report back if anything is amiss.

FRESHFACE

Hi there!

I’m really happy to hear that. Feel free to contact us in case of any questions or problems.

Thanks and cheers! :)
—FRESHFACE

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hahaguy Purchased

Urgent ! my ticket id : 3636

FRESHFACE

Hi there!

I repaired the bug with error, but there is some misunderstanding. Bonton theme is not WooCommerce theme.

Thanks and cheers! :)
—FRESHFACE

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Can u help us with editing the page.php file to let WooCommerce work? http://docs.woothemes.com/document/third-party-custom-theme-compatibility/

I cannot get it to work properly myself. Help or tips would be highly appreciated.

FRESHFACE

Hi there!

Thank you very much for your offer, we really appreciate it. But in current situation, we are overwhelmed with work, so we don’t accept custom works :( I would recommend you to hire someone on Envato Studio.

Thanks and cheers! :)
—FRESHFACE

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Default-user
svenarits Purchased
No Problem thank you for your effort so far. Another question. My website has been infected, and from my research its from a exploit used from the revolution slider: http://blog.sucuri.net/2014/12/revslider-vulnerability-leads-to-massive-wordpress-soaksoak-compromise.html

Seems that a lot of websites that integrate this slider have this problem. Updated versions of the slider should have closed the exploit. I was running the theme and the slider at the latest version. Are you sure this is 100% good, or do i need to buy the slider separately to get the latest updates for it?

FRESHFACE

Hi there!

There is in always /wp-content/themes/bonton/install/basic/revslider/revslider.zip the latest tested version. Please use that. There may be some incompatibilities with the higher (not tested) version.

Thanks and cheers! :)
—FRESHFACE

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3rd-Eye Purchased

Freshface – I came here to search questions about Woocommerce too and thank you for posting the page template php code in pastebin. I realize this isn’t your problem but I think part of the issue this is coming up is woocommerce doesn’t seem to include it’s own css compatibility anymore in settings.

I was able to copy your method but it didn’t work and then I went to this link and found that it should be named woocommerce.php rather than page-woocommerce.php as you mentioned above.

http://docs.woothemes.com/document/third-party-custom-theme-compatibility/

There are a few more steps to follow above, but they’re not very difficult. Hope this helps others.

FRESHFACE

Hi there!

I am thankful, that you shared the link.

I am sorry, that you have problems. But again, we did not said, that theme is Woo compatible.

Thanks and cheers! :)
—FRESHFACE

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