276 comments found

Can I sell ebooks in this site? if yes how do I download them and read them? Can I connect this to book reading app?

JohnAilya
JohnAilya Author Team

Hello nesbteshm,

We are using woo commerce to manage shop functionality and there is feature in woo commerce to sell digital products. Further to more you can check woo commerce documentation

Thanks

Hi, I am planning to use this theme for an Amazon Affiliate books site. I see from previous comments that you were building the xml import feature. Could I ask you if it plans to be released anytime soon?

Thanks a million and looking forward Vito

JohnAilya
JohnAilya Author Team

Hello nesbteshm,

Sorry to disappoint you right now the importing of xml feature is not available in the theme.

Thanks

Looks nice, but is not without a number of issues…

1) The page builder is one of the worst I have ever seen. Overlays do not appear correctly, some elements cannot be resized, repositioning elements is incredibly frustrating, and worst of all – some elements (like featured author) break the page (for example, mess up the appearance of the item before, and prevents display of all items after)

2) Support is ordinary. For a long time, the theme produced errors straight out of the box, and despite a dozen reports in the comments every user was directed to log a separate support ticket.

The external support system is also severely limited, with no FAQ or ability to search tickets other than your own.

Default-user

“The external support system is also severely limited, with no FAQ or ability to search tickets other than your own”

To be fair this isn’t entirely accurate.

1) A FAQ exists but has no tangible value that I have seen 2) You can see other support tickets, however they are hard to follow with many private comments and issues resolved by CrunchPress logging onto the customer site to resolve but not posting the corrective action to assist others. 3) Search results are also lost when attempting to switch between results. 4) I see recurring issues to ours listed here, where the customer is instructed to log a support ticket, but search results and FAQ do not address.

JohnAilya
JohnAilya Author Team

Hello TonyMuller,

I am sorry for your bad experience with the theme. Yes, Some elements like featured author are limited as they are programmed functionality according to the design and layout. If we make those elements to full width the design and layout can be disturbed. On the other hand our page builder is very easy to use. We have 600+ satisfied customers that are using this theme.

Our external support response time is 24-48 hours depending upon the number of tickets we receive. Have you tried to open the ticket ?

Every customer has its own requirement and behavior with the theme. We cannot make those conversation and FAQ publicly as the tickets contains private credentials and information about the customers. We are also going to fix this error message ASAP. The error occurs due to the conflict of the theme and some secure servers. If you are still facing any issue feel free to open a ticket http://crunchpress.com/support. Our dedicated supports team will help you to resolve the issues you are facing in the theme.

Thanks

Hello CrunchPress,

Our ebooks has a DRMS system. It is completely different DRM EditionGuard working with Adobe Content Server. Our social DRM is basically a watermark to be inserted at the ebook at the time of purchase; this watermark has the name of the person who buys it and some additional data. Currently we do a PHP file. My question is: Can I continue with this system in your template? How do I make this request to the server at the time of purchase? I await your response to continue with the purchase.

JohnAilya
JohnAilya Author Team

Greetings,

We are not so sure, You have to share that script, so we could examine scripts coding structure to check it would work with our theme or not.

Thanks

No pricing feature, can this feature be added

Hello

Great theme. i have few questions

1. Do amazon allow integration with external websites? 2. If yes. how do i integrate my amazon store with this theme 3. will amazon charge me something extra in the integration?

Regards

JohnAilya
JohnAilya Author Team

Greetings,

Book Store is powered with woo commerce plugin, you can find affiliation extension for woo commerce plugin check their directory find if any extention meet your needs Here is URL http://www.woothemes.com/product-category/woocommerce-extensions/

For more questions please contact us at \\

Thanks

Can you fix the demo, it is down. Thank you

JohnAilya
JohnAilya Author Team

Hello ,

We are including some new features in our theme, so demo is currently down for maintenance purpose. Soon it will be back in 12-48 Hours.

Thanks

Hi Your live Preview URL does not work.

JohnAilya
JohnAilya Author Team

Hello ,

We are including some new features in our theme, so demo is currently down for maintenance purpose. Soon it will be back in 12-48 Hours.

Thanks

for being able to use this theme as an online bookstore, where to sell books to customers, of course, should I buy the Regular license or the Extended one?

thank you,
Cristian
JohnAilya
JohnAilya Author Team

Hello radutacristian,

You will be able to sell the books online.

As for the licence information please visit this link http://themeforest.net/licenses

Thanks

hi do you have the following features setup for coupon promotions sent emails to visitors catalog mode

JohnAilya
JohnAilya Author Team

Hi delcor,

Sorry to disappoint you but the theme doesn’t have this functionality by default built-in the theme. You have to use third party extension / plugin for this.

For more questions please contact us at \\

Thanks

As of a month ago the feature to allow to use this theme as an Amazon affiliate site was still not functioning. Is this feature working yet?

Default-user

Also, How does the feature work to add items from B&N affiliate.

JohnAilya
JohnAilya Author Team

Hello amfrederick,

There are multiple plugin available for amazon what work with woo commerce plugin.

But there is no such build in feature available in the theme. You have to install affiliate plugin to manage all this.

Thanks

I stupidly bought this theme. It’s a HUGE waste of money. Do not waste your money. I wish I could get my $58 back.

Anyone want this theme? Can I transfer the license to someone who will use this.

JohnAilya
JohnAilya Author Team

Hi,

I am sorry for your bad experience with this theme. We have more than 700+ Satisfied customers and non of them reported such a feedback about the theme. Could you please explain what issue you are facing in the theme ?

I have personally tried to check the ticket status for your issue but you haven’t open any ticket at the support form. Please open a ticket at http://crunchpress.com/support and list down you issues there. Our dedicated supports team will help you to resolve the issues you are facing in the theme.

Thank You!

Default-user

I wanted it for an affiliate site not to sell books at all. I liked the look of the featured author and things like that but the back end is severely lacking and the blog looked horrible. No matter what size I made the featured image it was still nothing but a blur. The blog couldn’t be made the same width as the featured author area with a small area next to it. It just was not the builder or theme I had hoped for. Everything I thought it was going to be able to do it can’t.

JohnAilya
JohnAilya Author Team

I suggest you to open a ticket at http://crunchpress.com/support and our supports team will help you out.

wwdj Purchased

Can we get a refund for this theme ? It looked good at first sight but once you start using it ,some serious limitations pop-up.

  • No decent backend editor.
  • Default woocommerce functionality is lacking on product page which was apparently already the case 1 year ago ?!
  • Hardly any customisations possibilities
  • Inadequate support
    • They advice you to change everything in source files instead of via backend. So all changes would be gone once you upgrade the theme…
Default-user
wwdj Purchased

Ignoring me I assume ?

JohnAilya
JohnAilya Author Team

Greetings,

Sorry for the delay of the response. Theme has power admin panel with the options that are required for managing the site.

In order to have more customization of your site you manually have to edit the code to change the functionality of the theme. We are going to include the child theme very soon so that the changes will not be gone when you will update the theme.

We have 700+ satisfied customers for this theme and non of them have faces similar issues like you. I suggest you to stay in touch with the supports team they will surely help you out.

Thanks

Default-user
wwdj Purchased

No they don’t but nevermind swithed to another theme which respects the default woocommerce functionality. Spent enough time trying to get this one to work

kennymar Purchased

Need my FTP details. Where can I find them?

JohnAilya
JohnAilya Author Team

Hello,

You can find your FTP details from your hosting server.

Thanks.

gaser Purchased

Hallo I have problem with product picture, is not zooming but open in full dimension in browser. Can you help for this? Do you want to send you my site URL?

Thanks

JohnAilya
JohnAilya Author Team

Hello gaser

We provide all technical support through our ticket system at http://crunchpress.com/support It provides better tracking and help you receive a fast response.

Thank You

Hi

Is the theme compatible with WooCommerce 2.3.5 ? And what is the update you released on January ? It is not mentioned in Changelog.

JohnAilya
JohnAilya Author Team

Hello Alwaraqoon,

We haven’t tested the woo commerce latest version with the theme. We are soon going to test the compatibility of version of woo commerce with the theme.

Thank

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