227 comments found

Noahbako Purchased

I first bought the bookish theme then bought the bookstore theme only to find out that both themes don’t respond well when viewed in an Ipad and other devices.

The Crunch team tried to sort out the problems i was experiencing but to no avail. I basically had to scrap both templates for a bookstore joomla template that worked perfectly in all devices and browsers. Had to pay $50 for it!

Its really the first time i’ve bought two themes that didn’t work too well and i basically lost out of the investment because my client refused to pay for something that did not comply well when viewed in different devices and browsers.

The Crunch Team does response though, i think that’s a plus on their part but ‘am ive still lost money on this

CrunchPress

Hello Noahbako,

I’m sorry for your bad experience. Would you please share devices and screen resolutions that you have trouble with so these can be sorted out.

Thank you.

THE CSS ISN”T DESIGN TO WORK ON TABLETS WELL AT ALL!

When changing orientation from landscape to portrait things get even WORST. I’ve brought this to the developers attention MORE THAN A MONTH AGO and no update has been provided to resolve this issue as of yet. This is EXTREMELY disappointing to discover as the theme is labeled a “RESPONSIVE” theme, and as such should seamlessly transition between views. This term “responsive” is more a hope than a reality with this theme. VERY MISLEADING. The developer has not indicated when if ever this would be resolved. And in a day and age when tablets and phones are used by more than 30% of web viewers this is UNACCEPTABLE.

The demo looks great, however it is only when you start to build your own site that you discover a number of other limitations:

The theme will perform INCREDIBLY SLOWLY when a large number of products are placed in the database. An unacceptable limitation which I will provide an answer to once learned.

Paginate by category when more than 12 products are queried by category is not an inherent feature, and is a WooCommerce limitation, not a theme issue. You will have to use a third party plug-in to resolve this such as http://codecanyon.net/item/woocommerce-shortcodes-products-by-categories/6614541?WT.ac=portfolio_item&WT.z_author=wp-zone&_ga=1.170647328.1875670404.1406805900

CrunchPress

Hello Liquidnotions,

Thanks for sharing your detailed feedback. You mentioned bringing responsive issues to developers attention a month back, would you please share your ticket ID# so I can check it.

We are always open to useful suggestions and insights from our customers to keep on improving our products. We would love to work out the issues with you.

Thank you.

Hi,

When customers order and they get to checkout, the order details is missing on the checking billing page. pls assist

CrunchPress

Hello,

We provide all technical support through our ticket system at http://crunchpress.com/support It provides better tracking and help you receive a fast response.

Please open a ticket with your WordPress admin login info so we can diagnose the issue and recommend you a solution for that.

Thank you.

How can i custom the “Create an Account” link and chage it to “my-account”

CrunchPress

Hello Bawebat,

This require some modification to the theme code. Our technical support team will assist you with this issue.

We provide all technical support through our ticket system at http://crunchpress.com/support It provides better tracking and help you receive a fast response.

Thank you.

dizayn Purchased

Why product page does not work? http://gisa.az/shop/fun-games-2/

Also in home page does not show product price and etc.

CrunchPress

Hello,

We provide all technical support through our ticket system at http://crunchpress.com/support It provides better tracking and help you receive a fast response.

Please open a ticket with your WordPress admin login info so we can diagnose the issue and recommend you a solution for that.

Thank you.

dizayn
dizayn Purchased

I submit ticket. please reply. where i can give you login and pass? because there everything is public. Give me your email for send your login and pass.

CrunchPress

Hello Dizayn,

All tickets published at support system are private tickets. Feel free to share the information, only support personnel will see the login information.

Thank you.

dtommy79 Purchased

Is this theme ready for WP 4.0 and WooCommerce 2.2?

Thanks

CrunchPress

Hi,

Sure, theme is compatible with WP 4.0 and WooCommerce 2.2

Thank you.

I like the look of the software and it seems to be the best of its kind for what it does. From the comments feedback there seems to be some functionality issues and it has been a while since the last update. When will the next update be and will these issues be fixed?. Also does the software autodetect the country of the customer and adjust the currency accordingly.

Thanks

Default-user

Fantastic. These were the things holding me back from buying. I can purchase with confidence now then. Can you put a link to the user manual please. thanks

Default-user

I have purchased it and i am getting the following error Warning: _() expects exactly 1 parameter, 2 given in /home/wp-content/themes/book-store/framework/cp-option.php on line 213

CrunchPress

Hi,

Theme documentation can be found in /documentation directory of the package that you have downloaded from themeforest.net

We have a dedicated customer support system at http://crunchpress.com/support. It allows better complaint resolution and ticket tracking to our customers. Please open a ticket there and a dedicated support representative will get in-touch with you shortly.

Thank you.

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