An introduction to support on the Marketplaces

  • Envato staff look over every item before it can be sold on the Marketplaces.
  • Technical items contain help files to introduce you to the item and its components.
  • Authors can choose to support their items but this is optional and may vary.

Hands-on support for this item is provided by 2winFactor

They will respond to buyers' questions via their own support system.

Go to item support

Additional information from 2winFactor:

Thanks for purchasing my theme! I really appreciate it! We answer support questions exclusively on our support forum. Please ask you question on the Forum and we’d be happy to help! Thanks!

Common WordPress Installation Issues

Missing style sheet error when installing the theme

A common issue that can occur with users new to installing WordPress themes is a “Broken theme and/or stylesheets missing” error message being displayed when trying to upload or activate the theme. This error message does not mean that the theme you have purchased is broken, it simply means it has been uploaded incorrectly. Luckily, there is a very easy fix.

Frequently Asked Questions

I’m getting Installation errors. How do I fix this?

Be sure you’re unzipping the downloaded file from Themeforest first to your computer. Inside you should see a zip file called “bookcase.zip”. In your wordpress admin panel, navigate to Appearance > Themes. Then click the “Install Themes” tab at the top, then click upload. Find the file “bookcase.zip” within the extracted Themeforest download.

How do I add a page that displays portfolio items of a specific skill?

When you add “skills” to the menu the link automatically creates a page for you. Go to Appearance > Menus. In the upper right hand corner, select “screen options”. Check the skills box. Once you have checked off “skills” then skills will show up as an option on the left hand side of the Appearance > Menus page. Simply click off the SKILLS you want and then ADD TO MENU.

How do I set up the homepage of the theme?

To set up the homepage you must create a new page. Navigate to Pages > Add New. You can give this page any title and you do not have to include any content. Select from “Homepage” from the “Page Attributes” section. Once you’ve selected “Homepage” for the “Page Attributes” section, click publish. Now that you have created your new page which uses a homepage template, navigate to Settings > Reading and configure the “Front Page Displays” setting. Select the static page option and choose the page you just created as your front page. Your homepage is now created and can be viewed by visiting your root URL.

Then you’ll just need to add portfolio items, and they will automatically show up on the homepage.

How do I remove the author, skills and portfolio icons from the homepage?

Navigate to Appearance > Theme Options > Customize and enter the following into the custom css box:

.item .icons { display:none; }

When to contact Envato Support

Authors are experts on their own items, but if you're having trouble using the Marketplaces you should come straight to Envato Support.

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