71 comments found

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years

I might be wrong, but this new version – 2.1.0 has fixed the telephone issue (the fact that one could not change or disable the telephone from the theme settings and it had to edit “header.php”) and it completely messed up the entire menu bar. This time I couldn’t see the main menu at all, despite setting it (and saving it). I had to go back to my previous version.

Anyway, I press “Home” and it lights up “Sneak Peek”. I press “Price” ad it highlights “Features”. And the page goes waaaay to down when I press “Mobile ready” and it is practically cut in two. (www.sefless.ro). I doubt I’ve done something wrong, I’ve been helped by a professional programmer who said that, by the looking of it, the theme is still full of bugs.

I opened, of course, a ticket regarding these issues. No luck so far. Anyway, I suggest you to improve (massively) your support and to work on a better, stable version. The theme looks good and it deserves more attention to details.

And it wouldn’t hurt to include a changelog file in the future updates (or a Read Me, or SOMETHING) – inside the package .zip / .rar – telling exactly which files have been modified and should be replaced, so the clients won’t have to change entirely a customized theme in order to benefit from the updates. Sometimes, just overriding a “header.php” would be enough – but as long as I have no idea which file has been modified…

I could also offer some suggestions regarding the documentation, which is rather confusing.

CrunchPress

Hi, thanks a lot for your valuable suggestions. We will make sure that we take care of these issues in next updates for the theme. Documentation is already being redone. We will release an update for the theme in next week.

Thank you.

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years

What kind of goofball theme embeds a telephone number in the header.php? The documentation is absurd. This thing is like a puzzle. Lots of information about changing colors and fonts, but if you click “shop” on the top of the homepage you go to a Bookish demo shop—no idea how to change that.

None of the menu items line up to the element they select. The pagination controls don’t seem to do anything.

Woocomerce is complaining because the template files that were loaded by the theme are out of date.

This is an Elite Author?? What could a bad one be like?

Every issue is answered by “open a support ticket” so there’s no possible way to determine what the resolution of similar problems was. This is pretty pathetic. I’ve invested days of work into a promising theme, which has some excellent elements, but it’s wasted. I suppose if I whined enough you’d refund my 40 bucks, but what about all the time and effort. Last thing I buy from you guys. Worthless.

CrunchPress

Hello Riding Sophia,

I’m sorry for your bad experience.
Most of the issues pointed here are taken care of in theme updates.

Whatever issues are left or you are facing, why can’t we resolve it together?

If you had opened a support ticket can you please share its ticket ID# so I can check it out and get intouch with you.

Thank you.

  • Bought between 10 and 49 items
  • Has been a member for 3-4 years

Hello, I’ve purchased this theme a few months back and was informed that the theme would be Mobile Responsive in the next update. Can You Please advised how I could Fix this My site still appears broken on mobile devices and I need this fix before my launch next week. Also, how do I update mt theme without losing any of my data? Thanks

http://BeatTheRecessionMKTG.com
CrunchPress

Hello Digital Jason,

Please download the Bookish Updated Theme Files. You just need to replace the (Bookish-Theme\assets\css\bootstrap.css) with your website theme (Your-Theme\assets\css\bootstrap.css).

Please open a ticket at our special customer support system at http://crunchpress.com/support. A dedicated support representative will get in-touch with you shortly.

Thank you.

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years

What I cannot understand is, the demo site seems to work just fine,

So why I am I having the same problems like everyone else, I cannot believe the poor customer service here,

I paid $40 for a theme that has bugs, OK nice theme but not when it takes 9 days and counting for someone to get back to me with an FIX to why WooCommerce is not working with this theme, All my images are very big, no cart or checkout page, these are common, problems with this theme

[PRIVATE] Ticket #170112 that’s my ticket number.

please fix or my money back Not at all happy with this service

Default-user

After my ratting and raving, All is well theme works like a dream, Thanks for fixing,

CrunchPress

Greetings Alan!

Glad these issues got resolved for you. We are always here to help you out :) If you face any issue in future, feel free to ask.

Thank you.

  • Bought between 50 and 99 items
  • Has been a member for 4-5 years
  • Netherlands

Hi there,

Thanks for the theme. I have a very big problem though.

When I activate the theme the frontend and backend is very very slow. When I activate the twenty eleven theme, everything is working fine.

Could you please tell me what could be the problem?

Thanks in advance.

CrunchPress

Hello ZoutPeper,

This is a far more complex and big theme then 2011 theme. It require far more work to be done on part of server.

To improve your site performance, I suggest you to use any of these 2 cache plugins.

1. WP Super Cache  https://wordpress.org/plugins/wp-super-cache/  2. W3 Total Cache  https://wordpress.org/plugins/w3-total-cache/

This plugin generates static html files from your dynamic WordPress blog. After a html file is generated your webserver will serve that file instead of processing the comparatively heavier and more expensive WordPress PHP scripts.

The static html files will be served to the vast majority of your users, but because a user’s details are displayed in the comment form after they leave a comment those requests are handled by the legacy caching engine. Static files are served to:

Users who are not logged in. Users who have not left a comment on your blog. Or users who have not viewed a password protected post. 99% of your visitors will be served static html files. Those users who don’t see the static files will still benefit because they will see different cached files that aren’t quite as efficient but still better than uncached. This plugin will help your server cope with a front page appearance on digg.com or other social networking site.

Thank you.

ZoutPeper

Hi thanks for the reply,

I am already using wp super cache.

The website still takes more then 30 seconds to load. We host more then 50 websites on our server, and they are all fast. This is the first theme that is causing the website to load very slow.

I hope you can tell me what is causing this, so I can fix it. The link to the website is http://goo.gl/rd9muq

Thanks a lot in advance. I hope I can get this working, otherwise I have to buy a other theme which means I wasted $40.

Kind regards

ZoutPeper

Hi,

Can I get some help with this problem? I am about to buy a new template because this is taking to long.

I hope you can help me out with this.

Thanks

CrunchPress

Hello Zout,

You are using almost all elements in Bookish at your homepage.
This is makes the page so log and load jQuery from these 10 elements.

1- Layer Slider
2- Side Inverter
3- Bx Slider
(Product List Element, Mobile Ready, About Author)
4- Scroll Gallery
(Sneak Peek)
5- Book Flip, jQueryModernizer
( Reviews)
6- Pretty Photo
(Sneak Peek Pop up Image)
7- SmoothScroll, jQueryEasing
(OnClick Menu Scroll to section Purpose)
8- Woocommerce Cart Ajax
(IF ACTIVE)
9- FontAwsome
(For Icons)
10- Ratena Jquery
(IF ACTIVE)


It increases the load time. I suggest you to use fewer elements from the theme and reduce the length of page.

Thank you.

ZoutPeper

Hi there,

It’s not because the page is to long, here is a empty test page I now disabled all plugins also, and this page has the same slow loading time as the homepage: http://geldlenenisduur.nl/test

Thanks for your help

Kind regards

CrunchPress

Hi there,

We are working on an update which will help improve the time load. It will be released in 24 hours +/-

Thank you.

ZoutPeper

Hi there,

I reinstalled WordPress, and installed the updated version of this theme. I havent installed any content, and it is still as slow as before. It has been 16 days now since I mentioned this problem, and I still don’t know what I can do to solve this problem.

Can you please tell me what could be causing it to be this slow?

Thanks in advance.

ZoutPeper

Please understand my problem here, I understand it if you can’t help me out with this. But it would very nice if you could just tell me about it. I never had this problem with any theme I bought on themeforest. This is a first, and I hope the last.

I now have to buy a new theme, and have wasted $40 and 16 days. The only thing left to do is rate your theme with 1 star.

Anyway, thanks for your time.

Kind regards, A unsatisfied customer

  • Bought between 10 and 49 items
  • Has been a member for 2-3 years

Hi,

I plan to buy this theme but i need to learn first; Can i embed a video on homepage?

CrunchPress

Greetings!

Sure you can embed YouTube and Vimeo videos to homepage of the theme or any page of your choice.

Thank you.

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years

Does this theme come with woopress so i can set up merchant for online purchases?

CrunchPress

Hello RichRocker,

This theme supports WooCommerce. You can use latest version of the theme to create your own store.

Thank you.

Default-user

I bout this theme..can i get the updated version?

CrunchPress

Hello Rich,

Please go to http://themeforest.net/downloads Download Bookish theme from there and you will get its latest version.

Thank you.

CrunchPress

Hello Rich,

Please go to http://themeforest.net/downloads Download Bookish theme from there and you will get its latest version.

Thank you.

  • Bought between 10 and 49 items
  • Has been a member for 1-2 years

Hi

I want to buy this theme, but have noticed some issues:

1/ When I click on “About Author”, navigation is highlighted at “Mobile Ready”

2/ Part of each page disappear behind the navigation

3/ When I click on “Quick view”, navigation is highlighted at “About Author”. When I then click on “Home” “About Author” remains highlighted.

4/ The scrolling effect is annoying. Klick on “Sneak Peek” when you are at the homepage. It takes ages and does not look smooth at all.

Will there be a fix for those issues?

Thanks.

CrunchPress

Hello Ddipto,

Thanks for your interest in Bookish WP theme. Here are answers to your questions.

1. Its fixed in the update. Please check demo again after clearing your browser cache. http://demo.crunchpress.net/bookish

2. Its not disappearing its appearing like this due to sticky header.

3. Fixed in the Update.

4. Its using PrettyPhoto to display Large Image in the popup.

Thank you.

Default-user

Hello

Thank you for your feedback. I have discovered another issue:

1/ When I cklick on “Features” and then on “Home” nothing happens. Generally spoken it ist not possible to come back to the homepage except with scrolling.

Thank you.

CrunchPress

Greetings!

All issues of Main Naviagtion are fixed in the Bookish Update Release [ = V2.1.0 – 03.03.2014 = ]. Please review the Bookish Live Demo.

If you still face issues, please open a ticket at http://crunchpress.com/support or update your existing ticket their.

Thank you.

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years

I’ve seen there has been an update. Can you please tell me which are the modified files so I can re-write them in my ftp account, without messing all my custom settings?

Thanks!

CrunchPress

Hi,

This is a performance update. It will help your site load faster and put less stress on web server.

Here is a guide that can help you save your customization and upgrade the theme without messing anything.

http://premium.wpmudev.org/blog/how-to-upgrade-a-wordpress-theme-even-if-its-customized/

Thank you.

CrunchPress

Hi,

This is a performance update. It will help your site load faster and put less stress on web server. Here is a guide that can help you save your customization and upgrade the theme without messing anything. http://premium.wpmudev.org/blog/how-to-upgrade-a-wordpress-theme-even-if-its-customized/

Thank you.

  • Bought between 10 and 49 items
  • Has been a member for 2-3 years

Literally, one of the very worst experiences I’ve ever had with a template. A ton of glitches, one after another. I spent over a month tweaking and going back and forth with customer support (and this is coming from someone who knows his way around under the hood of Wordpress). Much of the time, it took 1-2 weeks for a response and even then, they never fully fixed what needed attention. The theme has a ton of promise, but the programmer really needs to get on the ball. I finally had to request a credit from Themeforest after a lot of wasted time for a book that is still not in the marketplace. Frustrating.

CrunchPress

Greetings!

I’m sorry for your bad experience. Can you please share your ticket ID# so I can check it out.

Thank you.

Default-user

My ticket ID was BAX-811-60766. However Themeforest has since given me a credit.

  • Bought between 10 and 49 items
  • Has been a member for 2-3 years
GrowIT Purchased

Upon activating the theme, I’m seeing these warnings:

1) Your theme does not declare WooCommerce support..

2) Your theme has bundled outdated copies of WooCommerce template files

Will this be something fixed and updated soon?

CrunchPress

Greetings!

1) When Theme is activated there is a notification to install “WooCommerce Plugin”.
2) By default Bookish Theme has WooCommerce version(2.1.5). There is a update release of WooCommerce Plugin version (2.1.6), thats why its popedup a message “Outdated Copies of WooCommerce Template Files”.
Bookish Theme works fine with the WooCommerce Plugin version (2.1.6). You can install or update WooCommerce Plugin to the latest Update Release.

Thank You !

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