An introduction to support on Envato Market

  • Envato staff look over every item before it can be sold on Envato Market.
  • Technical items contain help files to introduce you to the item and its components.
  • Authors can choose to support their items but this is optional and may vary.

Hands-on support for this item is provided by im_ahmad

They will respond to buyers' questions via this item’s comments.

Go to comments

Additional information from im_ahmad:

Support for my items includes:
  • Responding to questions or problems regarding the item and its features
  • Fixing bugs and reported issues
  • Providing updates to ensure compatibility with new software versions
Item support does not include:
  • Customization and installation services
  • Support for third party software and plug-ins

Common WordPress Installation Issues

Missing style sheet error when installing the theme

A common issue that can occur with users new to installing WordPress themes is a “Broken theme and/or stylesheets missing” error message being displayed when trying to upload or activate the theme. This error message does not mean that the theme you have purchased is broken, it simply means it has been uploaded incorrectly. Luckily, there is a very easy fix.

Frequently Asked Questions

How to add icons to menu names like the demo site?

To add icon to the menu as the demo site you need to add this code before menu name

<span class="menu_icon"><i class="icon-name"></i></span>

And change the name with the icon name you want from fontello, to get all icon names please visit http://www.fontello.com/ put the mouse over the icon to see it’s name. For example, to add blog menu with pencil icon you should add this code in the navigation label
<span class="menu_icon"><i class="icon-pencil"></i></span>Blog

How to add pricing table

To add pricing table you need first to create pricing packages for example you have 4 packages (Economic, Business, Delux, Premium) you need to add all of them to one table, first go to pricing package and create new package, Define it’s name price and button url, then add features of the package, then from the right side choose if this package is recommended or not.

after adding all packages you need to put all of them in one table, go to pricing tables and create new one, then select the 4 packages you created, and click publish, from the list of the pricing table, you will find that every table has an ID Number, you use this ID Number to add pricing table to the page by shortcode or the page builder

How to create page using page builder?

To create page using page builder you need first to create template. go to Control PanelAppearancePage Builder. Then create new template and place the blocks you want into the template area, drag and drop them and go by your mouse to the edge to resize the block, after finishing template save it.

Then you need to create new page and assign the template to it, go to Pages > Add New Then click Add Template button, choose the template from template list, then change the page template from the right side to (page builder) and publish your page.

How to set page as homepage?

From wordpress control panel, go to Settings > Reading. and change the option (front page display) to A static page, and choose your front page from pages list.

How to create contact form with the same style as preview site?

First you need to install contact form 7 plugin, and create new form, then add this code in the form field
<div class="row-fluid">
<div class="span4">[text* your-name class:span12 placeholder"Your Name"]</div>

 <div class="span4">[email* your-email class:span12 placeholder"Your Email"]</div>

 <div class="span4">[text your-subject class:span12 placeholder"Message Subject"]</div>
</div>
    [textarea your-message]

[submit "Send Message"]

When to contact Envato Support

Authors are experts on their own items, but if you're having trouble using Envato Market you should come straight to Envato Support.

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