34 comments found

  • Bought between 10 and 49 items
  • Has been a member for 2-3 years

Hi, I’m working on a new website using this fantastic template but I have another problem: I installed sample data and everything’s working fine. Portfolio items open correctly. But when I duplicated the page, trying to create another portfolio something’s gone wrong…

Items open like “k2” and not as “portfolio item”... and gallery doesn’t have right dimensions. How can I solve this situation?

Contact me in private if you need to see the website to better understand the situation. It’s actually on maintenance mode.

Thank you in advance!

Default-user

*solved

i moved projects in the portfolio masonry category and used the p.m. page, changing its settings into 3 columns

shinetheme

Okay thank you! If you have any problem please post it on our support system http://support.shinetheme.com

  • Bought between 1 and 9 items
  • Has been a member for 2-3 years

Hi, I purchased this theme and I am starting to customize it. I have a problem to publish the main menu in the mainmenu position. I created the menu, I assign it to the menu module and published it. But I saw the menu in vertical align all to the right. I would like to have the menu as in your preview. Thanks for your help!

Gianna

shinetheme

Hello Gianna,

Could you post a ticket here: http://support.shinethem.com include your FTP + Joomla admin our supporter will check and help you. Thank you!

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years

Hello,

My boss has purchased the theme and im in-charge of developing it. Just want to ask how do i change the site layout style to boxed? i believe in the demo there is this left styles panel that can be set, wide and boxed. Thank you.

shinetheme

Hello rsalbarico,

Could you post a ticket here: http://support.shinethem.com include your FTP + Joomla admin our supporter will check and help you. Thank you!

  • Bought between 1 and 9 items
  • Has been a member for 2-3 years

Hi, We purchased and installed the template with the Joomla version 3.x it is coming with and things worked fine. However, when we install the template with Joomla 3.2 already installed on our computer, it does not display properly. We only need the template but not the Joomla. How can we make the template work with Joomla 3.2 installed on our computers?

Thanks -

shinetheme

Hello amtidiane
Our template is good work with pagebuilder. Template and Pagebuilder will incorporate to create frontend.
Hope you will understand pagebuilder to work with it.
Thanks

Default-user

Can you explain a bit more please. Can we use the Joomla 3.2 installed in our computer?

shinetheme

Hello amtidiane,

Okay let me explain more for you:

We are use a component called PageBuilder with the Idear just use Drag and Drop to build a page layout in joomla. More info you can find out here: http://www.shinetheme.com/joomla-extensions/joomla-page-builder-component.html

Our template integrated with this component with this template and we had modify the PageBuilder for match with style of template and caused that this template will work good with PageBuilder component.

If you just want use our template without PabeBuilder you can install the template .zip file for everywhere you want.

But we are recommend to use it with our component for full functions and important is very easy to use.

Because it is new component with new IDEA caused that if you have and question you can post ticket to our support system at: http://support.shinetheme.com

Our support policy is:

We’re in GMT +7 and we aim to answer all questions within 24 hours (Monday – Friday). In some cases the waiting time can be extended to 48 hours. Support requests sent during weekends or public holidays will be processed on next Monday or the next business day.

We will very happy for help you.

Thank you so much!

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years
wongbea Purchased

hi, i just purchased your template. i was unable to upload the template “tmp_boxme” zip. the other module, plug-in, components zip were successfully uploaded.

i am using joomla 3.2.1. it should work according to your template compatibility. can you pls help me fix this ? thanks.

shinetheme

Hello, We recommend you install Quickstart package because it have all extensions on it.

In the download file you will see the folder Quickstart folder just up load it to your hosting and install like joomla normal.

If you need our help for install please send to us a ticket with cpanel info we will help

Our support system at http://support.shinetheme.com

Thank you

Default-user
wongbea Purchased

the quickstart 3x does not upload as it is not a zip file. can you please look into why the files are not compatible with joomla 3.2.1 ?

please let me know how to send you a ticket (with my cpanel details and password) in private without being a public post. the above support website leads to a public forum.

thank you.

shinetheme

Hi Wongbea,

You can refer this for install Joomla 3.x: http://d.pr/i/7RR3

For post ticket on our support system you can Register an user here: http://support.shinetheme.com/wp-login.php?action=register

This step need verify Purchase Code you can get it here: http://support.shinetheme.com/wp-content/plugins/Aqua-Verifier/img/find-item-purchase-code.png

Then you register your account like on themeforest “wongbea” for us easy to know you.

Let us know if you have any problem.

Thank you so much!

Default-user
wongbea Purchased

Dear Shinetheme, I submitted a ticket but have not heard back.

I really like the Boxme theme and its clean and professional design. However without a working template upload, I will not be able to use your product despite liking it a lot.

Kindly let me know how to proceed with a refund. Going forward, I will double-check on version compatibility before purchasing to save us hassle on both ends. Thank you.

shinetheme

Dear Wongbea,

Sorry for later reply to you my friend.

For Vietnamese New year holidays ( Lunar New Year ), we will off since 28th January 2014 and get back to work on 5th February 2014 at 8.00 am(GMT+7).

We apologize, in advance, for any inconvenience this closure may cause. However, we appreciate your understanding in this matter.

Thank you so much!

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years
Hi! I have a problem with the youtube player. The videos are not displayed, but with vimeo sim works fine. thanks, greetings http://www.thewhitebox.com.es/kayak/ http://kayakmallorca.esy.es/
shinetheme

Hello Judith44,

Could you post a ticket on our support system? With your FTP+ Joomla admin we can check it for you.

And We are would like to take this opportunity to inform you of a change in our work schedule for the upcoming holidays.

For Vietnamese New year holidays ( Lunar New Year ), we will off since 28th January 2014 and get back to work on 5th February 2014 at 8.00 am(GMT+7).

We apologize, in advance, for any inconvenience this closure may cause. However, we appreciate your understanding in this matter.

Thank you so much!

  • Bought between 10 and 49 items
  • Has been a member for 1-2 years

I am having an issue with the template. I am updating the home page and everything seems fine until I tried changing the name from Home 1 to simply Home. Now the page will not allow me to save anything. It seems that whatever controls the script keeps breaking. This is the second time it happens. The first time I deleted all the content and added it again. I can’t keep doing this every time it breaks. Site is currently on localhost using Joomla 2.5.14. Please assist.

shinetheme

Hi my friend,

Could you post a ticket here: http://support.shinethem.com include your FTP + Joomla admin our supporter will check and help you.

Thank you!

  • Turkey
  • Has been a member for 4-5 years
  • Bought between 50 and 99 items
goxell Purchased

hi

when i scroll down the my site, my logo became smaller than before
before : http://oi58.tinypic.com/9k2yr9.jpg
after : http://oi62.tinypic.com/afa2o8.jpg

how could we fix it?

shinetheme
Hello goxell,
You can follow this topic in our forum:
http://support.shinetheme.com/forums/topic/logo-resize/
I hope it will help you.
Thanks
  • Bought between 1 and 9 items
  • Has been a member for 0-1 years
jlsenn Purchased

Is there a changelog that includes the changes for the April 1 update? I would like to know what changes were made so I know what the urgency should be to upgrade.

Thanks

  • Bought between 1 and 9 items
  • Has been a member for 3-4 years

I would love to purchase this template.

One small issue though.

Unlike the other responsive templates here on themeforest, when this template’s demo site is viewed from my Windows Phone, I am unable to “scroll” it up or down. :(

Is that a known issue and if so has it been rectified?

shinetheme

Hello Zahrans,

Thanks for contacting with us.

We are checked responsive on this: http://www.responsinator.com/?url=http%3A%2F%2Fdemo.shinetheme.com%2Fboxme%2F

And on all our devices it look good for scroll up and down.

What is your info of your Device may we can check about it?

Thanks

Default-user

Hi Shinetheme

I’m using a Nokia Lumia 925 with Windows Phone 8 OS.

https://dl.dropboxusercontent.com/u/44211292/17042014083.mp4

(right click & save video)

shinetheme

Hello Zahrans,

we don’t have the Nokia Lumia 929 WP 8 like you but we check it on our Nokia Lumia 525 WP8 it running good. You can see video here:

http://shinetheme.com/documentations/boxme/IMG_1674.MOV

You can try with other Device for sure.

Thank you very much for the video you show.

Default-user

Strange

Your template working fine on Lumia 525 but having issues with a higher spec Lumia 925.

Unless I’m able to locate the cause of this problem, looks like I won’t be able to purchase this template.

Pity

shinetheme

Okay no problem!

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years

Hello BoxMe Team,

I was read all the comment in this comment list, I’ve found the comment about Adding Mega Menu for this Joomla BoxMe,

is it already applied? is it possible to add MegaMenu for this Joomla BoxMe? #Would like to buy this BoxMe ;) #likeIt

shinetheme

Hi ronnyhidayat

we built module for menu. So you can add mega menu to that module.

Thanks.

  • Exclusive Author
  • Has been a member for 0-1 years

Hi @ronnyhidayat

we built module for menu. So you can add mega menu to that module.

Thanks.

  • Netherlands
  • Bought between 10 and 49 items
  • Has been a member for 0-1 years
Woeler Purchased

Hello,

I have a few questions about this theme (a fine theme if I may say so)

1. the portfolio slider on the homepage is lining out to the left. The navigation displays on the far left side of the screen. How do I center this?

2. How do I edit the favicon? I’ve replaced every favicon.ico file I could find, but I still see the demo favicon.

Thanks.

shinetheme

Hello Woeler,

Could you post a ticket on our support system: http://support.shinetheme.com with FTP + Joomla admin we will check for you.

Thanks

  • Netherlands
  • Bought between 10 and 49 items
  • Has been a member for 0-1 years
Woeler Purchased

Hi,

I’m having trouble translating some things. I’ve already installed the Joomla and K2 Dutch language pack however in category listings it still says ‘Created by’ instead of the Dutch language. Also on the contactform that was made with the pagebuilder everything is in English. Where can I find these language files? I need to translate this before 6 this evening. Any thought?

shinetheme

hello Woeler,

Could you send to us your FTP + Joomla admin to this email: contact@shinetheme.com we will check for you.

Thanks

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