An introduction to support on Envato Market

  • Envato staff look over every item before it can be sold on Envato Market.
  • Technical items contain help files to introduce you to the item and its components.
  • Authors can choose to support their items but this is optional and may vary.

Hands-on support for this item is provided by themepixels

They will respond to buyers' questions via this item’s comments.

Go to comments

Additional information from themepixels:

Support for my items includes:
  • Responding to questions or problems regarding the item and its features
  • Fixing bugs and reported issues
  • Providing updates to ensure compatibility with new software versions
Item support does not include:
  • Customization and installation services
  • Support for third party software and plug-ins

Frequently Asked Questions

How do you disable the preloader when the page loads?

Step 1: In the page right after the <body> tag you will see the code like in the below. Simply, remove that code.

<!-- Preloader -->
<div id="preloader">
    <div id="status"><i class="fa fa-spinner fa-spin"></i></div>

Step 2: Open the file js/custom.js and remove the code like in the below.

jQuery(window).load(function() {

   // Page Preloader

When to contact Envato Support

Authors are experts on their own items, but if you're having trouble using Envato Market you should come straight to Envato Support.