An introduction to support on the Marketplaces
- Envato staff look over every item before it can be sold on the Marketplaces.
- Technical items contain help files to introduce you to the item and its components.
- Authors can choose to support their items but this is optional and may vary.
Hands-on support for this item is provided by linharex
They will respond to buyers' questions via their own support system.Go to item support
Additional information from linharex:
- Responding to questions or problems regarding the item and its features
- Fixing bugs and reported issues
- Providing updates to ensure compatibility with new software versions
- Customization and installation services
- Support for third party software and plug-ins
The tickets are direct checked by, I’m trying to keep reply tickets in 2-4 hours or sooner, you just to be wait a reply in 24-48 hours in non-business days.
When to contact Envato Support
Authors are experts on their own items, but if you're having trouble using the Marketplaces you should come straight to Envato Support.
|Created||18 November 13|
|Last Update||24 June 14|
|Compatible Browsers||IE9, IE10, IE11, Firefox, Safari, Opera, Chrome|
|Software Version||Magento 188.8.131.52, Magento 184.108.40.206, Magento 220.127.116.11, Magento 18.104.22.168, Magento 22.214.171.124, Magento 126.96.36.199, Magento 188.8.131.52, Magento 184.108.40.206, Magento 220.127.116.11, Magento 18.104.22.168|
|Compatible With||Bootstrap 3|
|ThemeForest Files Included||Layered PSD, PHP Files, CSS Files, JS Files|
|Tags||fashion theme, flat magento theme, flat ui theme, hitech magento theme, hitech store, magento theme, multi-purpose magento theme, responsive magento theme, responsive theme, sport theme, technology magento theme, watch theme|