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170 comments found.

xsheenx

xsheenx Purchased

How do you change the background color of the sticky menu?

Hi,
Sorry for the delay, recently we set up a forum support. You can access it via https://webnus.ticksy.com/ Please create a support ticket with full details of the issue.

mxlp

mxlp Purchased

Hi, Seriously considering buying this for a client but wanted to check a couple of things. Can you disable the smooth scrolling? Can you hide the shopping basket and search icons? Just need yes/no answers at this point. Thanks.

Hi,
1- smooth scroll,in this theme, does not have on/off option but if you send a request in this regard to our support center, we’ll do it for you. 2- shopping basket and search icons, both, have on/off option.

sabyl

sabyl Purchased

Hi, Thanks for your nice theme. I’m having trouble sorting how to apply different Header stylings like in the demo. I’m interested in Header 2, where do I find this? Is there a way to center the nav menu? Thanks for the help !

Hi,
Sorry for the delay, recently we set up a support forum. You can access it via https://webnus.ticksy.com/ Please create a support ticket with full details of the issue.

Hi, Email icon at the top of the page is not showing as it does the phone icon. Any idea why this happens?

Thanks and sorry for my english, it is not very good. Elena.

Sorry, I sent this message to the support center but tells me that has expired but I have still a month of support…

Hi,
Sorry for the delay, recently we set up a support forum. You can access it via https://webnus.ticksy.com/ Please create a support ticket with full details of the issue.

HI there, we have set up a frontpage with Revolution Slider and a Webnus MaxTitle below it. Unfortunately there is a white space between those two items. We have not adjust the padding etc (we copied page setup from a example page in themcontent and where expecting no white space as in example). Can you help?

Hi,
Please create a support ticket at http://webnus.ticksy.com/

I own the Brazil theme and the Visual Editor STOPPED WORKING. I am unable to edit my own site. I believe it happened with the newest version of WordPress. Am I to understand that the only way to get it fixed is to pay additional tech support for you to fix a product that is broken?

Kindly note that current version of the Visual Composer and theme is not compatible with WordPress 4.5 so after updating WordPress the Visual Composer will stop working. We’re updating the theme and its plugins but this will take couple of weeks. Please do not update your WordPress till we release theme new version.

Thank you for finally giving a helpful answer, instead of taking the standard party line and passing the buck.

Hi
It seems support cost is making a huge problem for you, but you need to know that whole rules are established by Themeforest not Webnus. We, according to our customer-oriented principle, keep helping our users regardless of the support expiration time in emergency cases.
We only provide Support Services through our ticket system.
Of course, New version will be available without extra chage

DJLane

DJLane Purchased

When will you update with Visual Composer 4.11? This template won’t work with WordPress 4.5 without the update.

Never mind, I just read the previous comments. Are we suppose to just come to this page and read comments every time WordPress comes out with an update? I already updated so I’m just SOL for a couple of weeks??

VC 4.11 has been out since early March.

Hi,
Included version of Visual Composer in the theme is not compatible with WordPress 4.5. In addition we use a customized version of Visual Composer, so when major changes happen in WordPress we must wait until release time of new version of Visual Composer which is compatible with new version of WordPress then we’ll be able to release a proportional version of the theme which works with both new version of Visual Composer and WordPress(Visual Composer compatible version with new WordPress is 4.11.2).
Naturally this process will take time, and releasing new version of the theme in a same time with new version of WordPress and Visual Composer is not possible.
Kindly note that, we are working hard and new version of the theme will be available next few days.

DJLane

DJLane Purchased

Thanks for the quick response. I understand this takes time and would not expect a simultaneous release of your theme and WordPress. However, a notification that the theme is not compatible with the new WordPress is greatly welcomed.

Theme new version has been uploaded and it will be available to download till tomorrow.

I like the slim look of the floating/fixed header. Can I have it look that way when the user has not scrolled yet? I don’t want the header to change size/use a different logo when the user scrolls.

Hi,
This is not one of theme options and your desired state can be done by making some changes in css

Dipan00

Dipan00 Purchased

My visual composer is not working? When will there be an update for that?

Dipan00

Dipan00 Purchased

Also what is the best way to do this update? Upload the entire theme again?

Hi,
Please download and install new version of the theme.
You need to install plugins again after installing the theme new version! Please read following link thoroughly:
https://webnus.ticksy.com/article/4416/ For your technical questions please use our support forum via https://webnus.ticksy.com/

Everything was fine until this latest theme update for MaxHolm.com. Now getting an error message: Uncaught TypeError: JQuery (...)mediaelementplayer is not a function brazil-custom.js:477

Hi,

Please sign up at our support center ( http://webnus.ticksy.com ) and submit a new ticket. Include all the details about the issue and your site URL.Our support team will check it out and let you know.

I’m already paying developers. I don’t need to pay for general support from you when there’s a bug in the theme.

I wonder because many users are using this theme and we never received any error report yet and also we tested this theme many times, anyway we are ready to fix user’s issues in our support forum via https://webnus.ticksy.com/

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