Discussion on Brilliant - Responsive Creative & Corporate Theme

73 comments found

  • Bought between 100 and 499 items
  • Has been a member for 5-6 years

When landing on a page that has the tabs shortcode in it. No info is displayed initially. I must click on a tab for any info to display. This should not be. How can I set one of the tabs to be opened on page load? Thanks.

cmsmasters

Hm… We need to see your web site and have wp-admin and FTP access data to study the issue.

Please, submit a personal support ticket.

  • Bought between 10 and 49 items
  • Has been a member for 2-3 years
  • Netherlands

Hi there,

We’re almost done with the website and we’re quite happy with it, although there is still one thing we’d like to know.

Is there a way to make the “one_half” and “two-third” shortcodes etc. work in the responsive mobile version of the website? The website itself looks okay, but in the mobile version, the text is all messed up.

www.m2.salescaredev.nl

Thanks in advance.

cmsmasters

Hi, thanks for purchasing our product!

Looks weird indeed.
Have you followed our “How To” instructions?
http://brilliant-docs.cmsmasters.net/

All support is given through our Support Forums or you can create a personal support ticket.

Please create a support ticket, provide your wp-admin and FTP credentials, and we’ll get back to you as soon as possible.
Thanks!

  • Australia
  • Bought between 10 and 49 items
  • Has been a member for 5-6 years
markp316 Purchased

hi, congrats on an awesome theme – does it support child theme? thank you..

cmsmasters

Hello. Thank you for being interested in this theme.

Actually we haven’t made any tests, but I think it should work.

  • Bought between 10 and 49 items
  • Has been a member for 2-3 years
bsundman Purchased

I see the theme supports lightbox popups for images but how do I make a linked image show in a lightbox? see my website http://www.sundmandesign.com/hugo-poc/ the featured image at the top is automatically a lightbox link but the other 2 aren’t.

cmsmasters

Thank you for using our theme!

To add lightbox to the image go to Advanced Link Settings/Link Rel and type there “prettyPhoto”.

You’ll find the info on your question in our online docs:
http://brilliant-docs.cmsmasters.net/?p=327
  • Bought between 10 and 49 items
  • Has been a member for 2-3 years
  • Netherlands

Hi,

We made some borders around the content on the homepage but now it’s not mobile friendly anymore, can you tell us how we can fix this bug? take a look at m2.salescaredev.nl

cmsmasters

Hi, thanks for purchasing our product!

Please, note:
All support is given through our Support Forums or you can create a personal support ticket.

Please create a support ticket, provide your wp-admin and FTP credentials, and we’ll get back to you as soon as possible.
Thanks!

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years

Hi,

When I go to edit a post or page I go to the visual tab but non of the fonts, type or anything else appears. All the text is white and can only be read when highlighted.

I have updated the latest version of wordpress but nothing seems to work.

Please help

cmsmasters

Hello. Thank you for using our theme. Unfortunately it’s hard to say what happened so far.

Please, submit a personal support ticket, provide your wp-admin and FTP data. Try to describe your issue in more details, you can use screenshots. We’ll do our best to help you.

Thank you.

  • Bought between 50 and 99 items
  • Has been a member for 3-4 years

Hello, Pre-purchase questions. Sorry to be a pain, but: 1) Can the theme be made NON responsive? To scale down to smaller screen, but not to rearrange? 2) Can each page have different background images? 3) Can main content background be made transparent / opaic? Many thanks!

cmsmasters

Hello. Thank you for being interested in Brilliant.

1) No, there’s no such opportunity.
2) Yes, sure. You may read about backgrounds management here in our online documentation: http://brilliant-docs.cmsmasters.net/?p=1375
3) Unfortunately no. Only widget area is transparent.

  • Bought between 100 and 499 items
  • Has been a member for 3-4 years

Nice looking layout. Just an FYI that the demo version has issues in IE 8 and 9, and gets stuck in various areas while scrolling on the iPhone.

cmsmasters

Thank you for the observation. Can you, please, point what exactly happens in IE?

As for iPhone – most likely you’ve been trying to scroll touching some widget instead of site background. Our widgets can be scrolled only horizontally, they are not involved in scrolling up/down – that’s why the screen is stuck.

  • Has been a member for 4-5 years
  • Bought between 50 and 99 items
  • Referred between 1 and 9 users
  • Ireland

Social icon links (only some) are not saving for me on the Brilliant theme. Can’t submit a proper support request because I’ve no purchase code. I inherited this theme from another designer.

cmsmasters

Unfortunately there’s nothing we can do for you. We offer support to our customers exclusively, and if you have no Item Purchase code, there’s no opportunity for you to get our assistance. This is our support policy.

The only thing I can advice is to use our documentation and especially FAQ here: http://brilliant-docs.cmsmasters.net/

  • Bought between 10 and 49 items
  • Has been a member for 2-3 years
  • Netherlands

Hi,

Is there a way to change the “Read More” text? I’ve tried to change it the way the WordPress codex says but it doesn’t seem to work.

cmsmasters

Hi. Thanks for using our theme, Tamers.

You hould edt .po and .mo language files (if you use default language you might need to create your own language file and type its name in the wp-config.php) as said in our online instructions here:
http://brilliant-docs.cmsmasters.net/?p=316

  • Bought between 10 and 49 items
  • Has been a member for 3-4 years
bobbytn Purchased

Hi… The theme is extremely slow! I have installed WP Super Cash … I used compression on the server and it only improved by maybe 2 seconds. load time is over 5 seconds thats really bad for my client…. could you please help. Mind you WP Total Cache brakes the theme

Thank you

cmsmasters

Hi, thanks for purchasing our product! All support is given through our Support Forums or you can create a personal support ticket.

It’s hard to say what happened. Please create a support request there (a support ticket is the most convenient option in your case), and we’ll get back to you as soon as possible. Thanks!

cmsmasters

There are few possible reasons: it’s whether one of your plugins, or your server restriction. Sometimes server firewalls slow down our theme as we have few external links in the admin area. You may contact your hosting provider to figure this out.

Brilliant functionality is pretty wide, so it surely takes some time to load, but shouldn’t take too long of course.

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years

Hi. I’m really interested in purchasing this theme but i got a pre-sale question, i apologise if my question may be a little stupid, but this will be my first site ever and i’m just starting out with wordpress, so here’s my question:

So that big element on the home page that slides photos is called the slider right? ok, i basically wanted to know if it is possible to have something like 5 or 6 sliders, obviously with different content, one after the other on one page, is that possible?

See this photo for an explanation: http://imageshack.us/a/img812/6503/questiono.jpg

waiting for your answer, thank you so much in advance.

cmsmasters

Thank you for being interested in Brilliant WP theme.

It’s only possible to have 6 or more slides, but not sliders at one page. One slider – one page. You may also clone sliders and change only images, leaving effects the same. Please, read more here in our online documentation: http://brilliant-docs.cmsmasters.net/?p=186

  • Bought between 100 and 499 items
  • Has been a member for 5-6 years

Is it possible to enter in some king of tagline or something above the menu? I want to say something like” Call Us Today!!! (555) 555-5555”. Thanks!

cmsmasters

Thank you for using Brilliant. Unfortunately there’s no such option in this theme.

  • Bought between 10 and 49 items
  • Has been a member for 3-4 years

Hi there,

I love the CMS themes, I have purchased Clockstone and love it. Is this theme similar to Clockstone by allowing me to

- Insert customised sliders onto different pages. - Allow me to change the tint of blue on the menu to green - Include a demo file

Looking to buy asap,

Many thanks

cmsmasters

Hello. Thank you for being interested in Brilliant.

Sure, you can implement everything that you mentioned :)

You may learn more about this theme from our online documentation: http://brilliant-docs.cmsmasters.net/

  • Bought between 10 and 49 items
  • Has been a member for 5-6 years

hi, i have the version 1.0, what i need to do if i want to update the theme with the latest version?

cmsmasters

To update the theme, please, follow to your Downloads tab on Themeforest and click “download”. Then follow to the Fix_1.3 folder and open README.txt, you’ll find the instruction on update there. Basically you should replace some files at your server. But please, make a backup beforehand – just in case.

Default-user

Thanks !

  • Bought between 10 and 49 items
  • France
  • Has been a member for 3-4 years

Hi and bravo for this theme. Your Brilliant theme is it compatible (ready) with Woocommerce ? Thanks, Eric

cmsmasters

Thank you for choosing Brilliant, Eric.

Unfortunately we have no information on this matter.
We haven’t made any tests and can neither confirm nor deny, that our theme would work properly with any plugin, except of WordPress Importer or Contact Form 7 (which are 100% compatible). And as it might been known, we don’t guarantee compatibility with any additional plugin.

If you’d like to have a plugin-compatible theme, we advice you to buy Roundone WP theme or more recent themes by cmsmasters – they supposed to work fine with most popular plugins.

Default-user

Thank you for your prompt response.

  • Bought between 10 and 49 items
  • France
  • Has been a member for 3-4 years
darakk Purchased

hi, i have problem:
I will not comments on the pages, I go on :
Blog Page Template Options> Posts Comments> hide
i save, i go see if that run … that not run

cmsmasters

Dear Darakk. Thanks for purchasing our product!
I’m sorry, but I don’t seem to understand you. Could you be more specific and describe your issue in more details? Preferably using screenshots. It’s hard to say what happened. It would be great to see your web site.

What version have you been using? Is it the recent one 1.3? If not, please, update the theme.

To get further assistance, please, submit a personal support ticket here, as providing help via comments is beyond our support policy.
Don’t forget to provide FTP and wp-admin credentials so we could study your issue deeply.

Thank you.

  • Bought between 10 and 49 items
  • France
  • Has been a member for 3-4 years
darakk Purchased

neither option works

cmsmasters

By the way, what version of WordPress have you been running?

  • Bought between 10 and 49 items
  • France
  • Has been a member for 3-4 years
darakk Purchased

On all pages, i need disable comments form
On all post blog, i need enable comments form

cmsmasters

Oh, I see.

I can say that to find out how to disable comments you should open our FAQ second tab at this page: http://brilliant-docs.cmsmasters.net/
And here you can find info on where to set default Blog commenting.

All further support will be provided in the ticket. You will get all necessary instructions if submit a request.
The link I gave you in my previous replies. :)

  • Bought between 1 and 9 items
  • Has been a member for 3-4 years
TracyO Purchased

Hi, I’m unable to update this Wordpress theme automatically from within the WordPress dashboard. My site was hacked and I ended up paying someone to update it and add a security plugin. There’s now a new rev and I’d like to be able to update it automatically. Is there a fix for this? Thanks

cmsmasters

Dear Tracy. To update the theme, please, follow to your Downloads tab on Themeforest and click “download” and get the fresh theme archive. Then follow to the fixes folder and open README.txt, you’ll find the instruction on update there. Basically you should replace some files at your server. But please, make a backup beforehand – just in case. If you have made some code changes in style.css, the update can harm your customization. You should copy changed code to the new file.

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