Discussion on Brooklyn - Creative One Page Multi-Purpose Theme

UnitedThemes

UnitedThemes supports this item

Supported

2379 comments found.

abeckhill

abeckhill Purchased

Does nobody respond or what? Having an issue. Can’t login to the damn support for UnitedThemes right after I pay $35 to renew “Help” which should be FREE. And they can’t even get back in a timely manner nor help with the issue that many users are having of not being able to view their site on desktop but only mobile. Can somebody please and resolve these issues before I spam negative comments everywhere. Thank you

Hi,

spamming all channels does not speed things up. We are already off for the weekend since support is closed until Monday CET.

This has been clearly stated here: http://themeforest.net/item/brooklyn-creative-one-page-multipurpose-theme/6221179/support

However you created an account 2 years ago which is still valid. The account username is: wendres. Also you error description is not very detailed and pretty useless. There is even no URL for us to inspect. However, in first step please update the theme to it’s latest version ( 3.3.3 ). By re – downloading the theme inside your download area here at themeforest you automatically retrieve the mentioned version. We recommend to upload the theme via FTP since this is the fastest way to get your site back up. If your issue occurred prior to WP4.5 – your issue needs further investigations. We recommend to run an entire site backup before running any kind if update.

As a side note: Any kind of extortion will be reported to Envato. We can talk in a friendly manner.

Best regards UT

SoozaV

SoozaV Purchased

Hi, I can’t see my website (http://photocine.com.mx ), I have WP 4.5 and the latest version of Brooklyn 3.3.3. Please help.

Hi,

there is nothing wrong with your site – it’s working as intended. Please clear your local cache.

Best Regards UT

Hello, My quote rotator shortcode is displaying live on the site and listing all of the information down the page rather than rotating. Any suggestions? Teachthefuture.org

Theme Support

We consider support as important as our theme development. If you need help, get all of your questions answered quickly with exclusive access to our dedicated support forum. It’s free and easy to use. If you have any pre-sales questions, please post them here in here and we will answer them promptly.

…………………………………………………………………

Register for the United Themes Community

Support Forum
Register here
Find your Purchase Key

…………………………………………………………………

We’ll see you on the inside,

United Themes Team

Guten Tag, leider zeigt das Theme alles nur in SCHWARZ an. WP: Version 4.5 Theme Version: 2.8 http://www.designatoren.de Was kann ich tun?

Hi,

with Update 4.5 of WordPress there is a new JQuery Version which is currently breaking the JS of the FrontPage in all Brooklyn Version prior to 3.3.3 ( which is the most current one). Please open your download area here at themeforest , re download the theme and update yours. Keep in mind, that code modifications inside the parent getting lost. Hope that helps!

Best Regards UT

Is it customised to use string translation of WPML for the logo??

Theme Support

We consider support as important as our theme development. If you need help, get all of your questions answered quickly with exclusive access to our dedicated support forum. It’s free and easy to use. If you have any pre-sales questions, please post them here in here and we will answer them promptly.

…………………………………………………………………

Register for the United Themes Community

Support Forum
Register here
Find your Purchase Key

…………………………………………………………………

We’ll see you on the inside,

United Themes Team

Hi there,

I’ve got some SSL issues regarding the theme. It seems the theme is not able to select HTTP or HTTPS so certificates are loaded properly. It seems it’s hardcoded that files are loaded through HTTP. How can I fix this a best as possible? In the console of my browser I see it’s because de logo I used is loaded through HTTP.

Hope to read more on this matter

My bad, deleting and re-uploading the images fixed the issue.

Hi. Does the purchase of this theme include all the different variations you have or do we have to select one? I like many elements from various variations.

Theme Support

We consider support as important as our theme development. If you need help, get all of your questions answered quickly with exclusive access to our dedicated support forum. It’s free and easy to use. If you have any pre-sales questions, please post them here in here and we will answer them promptly.

…………………………………………………………………

Register for the United Themes Community

Support Forum
Register here
Find your Purchase Key

…………………………………………………………………

We’ll see you on the inside,

United Themes Team

eleanorm

eleanorm Purchased

Please let us know when and where help for United Themes will be available again…as it seems you’ve been hacked.

Hi,

our forums are back. Sorry about the inconvenience – you can now use it as intended.

Best Regards UT

Hello, I am having an issue showing my logo on a page. I have tried to get to your helpdesk pages but your site has been hacked and says -

Everything’s About To Change ! #ff

HaCKed by Mr.Kro0oz.305

BB:2AA9C0D9

group-305 sunehk

please advise how to proceed. Maybe you could contact me.

Hi,

our forums are back. Sorry about the inconvenience – you can now use it as intended.

Best Regards UT

Your forum support page is down. I encountered 2 problems after upgrading to Brooklyn version Version 3.3.2.

1) http://lefty.auvene.com/ my website went down 2) I’m asked to pay for the slider. The slider was working fine before the upgrade without the need to pay for it. See screenshot https://www.dropbox.com/s/6qunl6og9iijxwv/unspecified%20%281%29.png?dl=0

Please help. Thanks

Hi,

our forums are back. Sorry about the inconvenience – you can now use it as intended.

Best Regards UT

I am trying to go to the support website but it tells me it has been hacked… Can you please check ASAP? Thanks.

Hi,

our forums are back. Sorry about the inconvenience – you can now use it as intended.

Best Regards UT

Hey, the team members just disappeared. They are still on the back-office page but the team pictures don’t show neither does the pop-up, thanks.

Theme Support

We consider support as important as our theme development. If you need help, get all of your questions answered quickly with exclusive access to our dedicated support forum. It’s free and easy to use. If you have any pre-sales questions, please post them here in here and we will answer them promptly.

…………………………………………………………………

Register for the United Themes Community

Support Forum
Register here
Find your Purchase Key

…………………………………………………………………

We’ll see you on the inside,

United Themes Team

Hi, please before buying, I would like to know if Brooklin theme allows an e-commerce plugin or if it has it already. Thank you

Hi,

it allows the use of woocommerce but doesn’t come with a theme for woocmmerce itself, means you need to tweak the default woocmmerce layout to your needs.

UT

Thank you for your prompt reply. So as I understood I can buy Brooklin theme and later on install a woo commerce plugin, right? Hope to get same prompt answer just in case I might have a few issues installing your theme :) Best Regards Marcia

Hi,

yes that’s possible.

Best Regards UT

my entire home page is not showing up any more .. i dont know what happened. I just went back on my site one day and the menus showed up but nothing on the section of the home page is showing up.

PLEASE HELP!!!

Theme Support

We consider support as important as our theme development. If you need help, get all of your questions answered quickly with exclusive access to our dedicated support forum. It’s free and easy to use. If you have any pre-sales questions, please post them here in here and we will answer them promptly.

…………………………………………………………………

Register for the United Themes Community

Support Forum
Register here
Find your Purchase Key

…………………………………………………………………

We’ll see you on the inside,

United Themes Team

Hi guys, after Wordpress has been updated, few things on my theme are broken. I’ve already updated all my plugins and theme, but the problem still remain: loading screen dissapear (I had to hide it with css) and the portfolio grid is not displayed, but links are working.

I need your preciuos help

Theme Support

We consider support as important as our theme development. If you need help, get all of your questions answered quickly with exclusive access to our dedicated support forum. It’s free and easy to use. If you have any pre-sales questions, please post them here in here and we will answer them promptly.

…………………………………………………………………

Register for the United Themes Community

Support Forum
Register here
Find your Purchase Key

…………………………………………………………………

We’ll see you on the inside,

United Themes Team

Hey, I love this theme so much and have been using it a lot…one of my sites however in the past 2 weeks the featured images are no longer showing on the section they are assigned to (on the side of the page). When I go into the page they are still there, so I am not sure whats happening….any help would be super appreciated!

Theme Support

We consider support as important as our theme development. If you need help, get all of your questions answered quickly with exclusive access to our dedicated support forum. It’s free and easy to use. If you have any pre-sales questions, please post them here in here and we will answer them promptly.

…………………………………………………………………

Register for the United Themes Community

Support Forum
Register here
Find your Purchase Key

…………………………………………………………………

We’ll see you on the inside,

United Themes Team

Hey SquareOneRVA – how did you change the favicon?

Theme Support

We consider support as important as our theme development. If you need help, get all of your questions answered quickly with exclusive access to our dedicated support forum. It’s free and easy to use. If you have any pre-sales questions, please post them here in here and we will answer them promptly.

…………………………………………………………………

Register for the United Themes Community

Support Forum
Register here
Find your Purchase Key

…………………………………………………………………

We’ll see you on the inside,

United Themes Team

www89ee

www89ee Purchased

Hi,

is there a way to create a custom link to contact section, not in the menu, that would smoothly scroll to bottom?

Im trying to make a CTA button on the slider to link to contact section, i tried using a class like: Contact us!,

but its not working, it just throws you suddenly to the contact section.

Regards,

Gabriel.

Theme Support

We consider support as important as our theme development. If you need help, get all of your questions answered quickly with exclusive access to our dedicated support forum. It’s free and easy to use. If you have any pre-sales questions, please post them here in here and we will answer them promptly.

…………………………………………………………………

Register for the United Themes Community

Support Forum
Register here
Find your Purchase Key

…………………………………………………………………

We’ll see you on the inside,

United Themes Team

www89ee

www89ee Purchased

Okay, i opened a topic in the forum.

Receiving the following errors on my newly installed theme:

when logging to wp-admin = WordPress database error Table ‘abblog_db.v998u_lockdowns’ doesn’t exist for query SELECT user_id FROM V998u_lockdowns WHERE release_date > now() AND lockdown_IP LIKE ‘188.39.95%’ made by wp_signon, wp_authenticate, isLockedDown

when loading home page = UT_Resize.process() error: Image must be local: http://themeforest.unitedthemes.com/wpversions/brooklyn/xml/demo14/wp-content/uploads/2015/11/member.jpg UT_Resize.process() error: Image must be local: http://themeforest.unitedthemes.com/wpversions/brooklyn/xml/demo14/wp-content/uploads/2015/11/member.jpg UT_Resize.process() error: Image must be local: http://themeforest.unitedthemes.com/wpversions/brooklyn/xml/demo14/wp-content/uploads/2015/11/member.jpg

any ideas?

Theme Support

We consider support as important as our theme development. If you need help, get all of your questions answered quickly with exclusive access to our dedicated support forum. It’s free and easy to use. If you have any pre-sales questions, please post them here in here and we will answer them promptly.

…………………………………………………………………

Register for the United Themes Community

Support Forum
Register here
Find your Purchase Key

…………………………………………………………………

We’ll see you on the inside,

United Themes Team

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