118 comments found

  • Bought between 10 and 49 items
  • Has been a member for 1-2 years
Naxaf Purchased

I am using this template for few months and loving every bit of it. Just a small problem i saw yesterday when i opened it on my nexus 10 in landscape mode, the text disappears….where the resolution is more than 2500px in portrait mode it works though… please help.

UnitedThemes

Greetings,

unfortunately we do not own such a device, so may we ask which resolution the devices has in landscape mode?

Best Regards UT

Default-user
Naxaf Purchased

Hi There, sorry took me little time to get back to you.. the screen resolution for nexus 10 is 2560×1600. Besides today i checked it also on Samsung Galaxy Tab 3 which is having resolution of 1280×800 and same problem showed up… Just to mention if i click the option on my tablet to show the desktop version than the text appears but of course people wont do that to view my website.

Please help.. I love this template and its performing great also for search engine but since more than 10% traffic in general common from tablets i am in trouble.

Warm Regards.

UnitedThemes

Theme Support

We consider support as important as our theme development. If you need help, get all of your questions answered quickly with exclusive access to our dedicated support forum. It’s free and easy to use. If you have any pre-sales questions, please post them here in here and we will answer them promptly.

……………………………………………………………………….……………

Register for the United Themes Community

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UnitedThemes

Theme Support

We consider support as important as our theme development. If you need help, get all of your questions answered quickly with exclusive access to our dedicated support forum. It’s free and easy to use. If you have any pre-sales questions, please post them here in here and we will answer them promptly.

……………………………………………………………………….……………

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Support Forum

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Default-user
Naxaf Purchased

Hi United Themes,

The issue of disappearance of text on several android tablets is still there…. It happens even to your DEMOS.

I mentioned it already last week but there is no response, I was instructed to post the question to your support forum which I did but still no answer after 4 days. I guess you know that today more than 37% people browse web from devices others than desktop computers and Android tablets hold the majority share among non-desktop environment, so our impressum goes as shit when the website cannot even show simple text to 25% percent of our clients.

Please look into the problem and help us.

  • Bought between 50 and 99 items
  • Has been a member for 2-3 years
  • United Kingdom

Hi there, I have just purchased Brooklyn html template, Is there a way to fix the main slider image version just like the video version, (Basically where the sliding images does not move vertical and stays in its fixed position just like video)?

Thanks

UnitedThemes

sorry this is not possible!

Default-user

ok not a problem, Which css / HTML code do i go to to change the background colour for about us / our team / work sections etc

UnitedThemes

Hi,

easiest way would be to use the #id of each section ;) Like

#about-section { background: #CCC; }

Best Regards UT

  • Bought between 10 and 49 items
  • Has been a member for 1-2 years
Naxaf Purchased

Hi United Themes,

The issue of disappearance of text on several android tablets is there…. It happens even to your DEMOS.

I mentioned it already last week but there is no response, I was instructed to post the question to your support forum which I did but still no answer after 4 days. I guess you know that today more than 37% people browse web from devices others than desktop computers and Android tablets hold the majority share among non-desktop environment, so our impressum goes as shit when the website cannot even show simple text to 25% percent of our clients.

Please look into the problem and help us.

  • Bought between 10 and 49 items
  • Has been a member for 5-6 years

We want to use it to build a simple website. Is this necessary to use the PHP file for email? How about using .NET or .ASP? Thanks!

UnitedThemes

Hi,

the theme comes with a simple PHP Mail script, if you like to use a different one, you need to code this by yourself.

Best Regards UT

  • Bought between 10 and 49 items
  • Exclusive Author
  • Has been a member for 0-1 years
  • United States

Hi,

I Just bought your brooklyn theme, and want to know if there is a way to implement social icons into either the footer or header?

I plan on replacing font awesome with icomoon. And would love to add this feature into the theme.

UnitedThemes

Theme Support

We consider support as important as our theme development. If you need help, get all of your questions answered quickly with exclusive access to our dedicated support forum. It’s free and easy to use. If you have any pre-sales questions, please post them here in here and we will answer them promptly.

……………………………………………………………………….……………

Register for the United Themes Community

Support Forum

……………………………………………………………………….……………

We’ll see you on the inside,

United Themes Team

  • Bought between 1 and 9 items
  • Exclusive Author
  • Has been a member for 2-3 years

Hi, Due to the restriction of hosting company I need to set “SMTPAuth = true;” but there is no option in the the theme. Could you please inform me how can I set this option as true.

Thanks

UnitedThemes

Theme Support

We consider support as important as our theme development. If you need help, get all of your questions answered quickly with exclusive access to our dedicated support forum. It’s free and easy to use. If you have any pre-sales questions, please post them here in here and we will answer them promptly.

……………………………………………………………………….……………

Register for the United Themes Community

Support Forum

……………………………………………………………………….……………

We’ll see you on the inside,

United Themes Team

  • Bought between 1 and 9 items
  • United Kingdom
  • Has been a member for 0-1 years

Hi,

A quick pre-purchase question … I am a Web Expression user, mostly have made simple plain tables/html websites … nothing too techy, like css or java or anything … but have edited templates before (e.g in Joomla) ... also fairly new to WordPress … which would be easier for me to customize? The HTML version or WordPress version??

Cheers!

UnitedThemes

Greetings,

belongs on how much content you need to manage and if you need to make a lot of design changes. If you need to manage a lot of content we recommend to go with the WordPress Vesion. If you look at our demos, you can see that the WordPress theme is very versatile ( with the help of some simple options) while the HTML Version needs manual adjustments. Hope this helps!

Best Regards UT

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years

Hi,

I bought the theme and it seems great so far.

Just having trouble registering to access the support forum. Can you please tell me where I can find my Purchase Code/Licence Key so I can register?

Regards, Rose

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years

I just buy the Brooklyn! Me and my coworker looking very hard to be able to link our own video in the demo video one…. Where we can change it?

Also the Demo 1.. How to Add our image in the parallax..

Very confusing..

Please if you can send me a link for Support. Thank you

best regards,

Kim

UnitedThemes

Theme Support

We consider support as important as our theme development. If you need help, get all of your questions answered quickly with exclusive access to our dedicated support forum. It’s free and easy to use. If you have any pre-sales questions, please post them here in here and we will answer them promptly.

……………………………………………………………………….……………

Register for the United Themes Community

Support Forum

……………………………………………………………………….……………

We’ll see you on the inside,

United Themes Team

  • Bought between 50 and 99 items
  • Has been a member for 6-7 years
  • Italy

Hi i love the theme but looking at the live preview with my 3rd generation ipad ( safari browser) it crashes as soon as the theme is loading .. Are you aware of this ? Any fix planned?

UnitedThemes

Hi,

please visit the demo without the iframe on top. http://themeforest.unitedthemes.com/themes/brooklyn/yellow/ This should solve the crash issue.

  • Bought between 1 and 9 items
  • Has been a member for 2-3 years

Hi I would like to use this theme for an music producers portfolio. Is it possible to embed audio from soundcloud etc?

UnitedThemes

Hi,

yes that’s possible since soundcloud also has embed html codes for their users. It’s similar to youtube or vimeo.

Best Regards UT

  • Bought between 1 and 9 items
  • Denmark
  • Has been a member for 2-3 years

Hello, I am considering whether to buy this theme or the multipurpose theme. I really like the styling of the front page of the multipurpose theme but dont need the functionalities of all the other pages. Does this theme offer the same styling options of the front page?

Thanks so much!

UnitedThemes

Hi,

no, the HTML only comes with the Design presented, for everything else you need to touch HTML and CSS Code. The WordPress version is fully customizable with the given option set and you don’t need to code.

Best Regards UT

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years
  • Poland

Hi, I try to change files in portfolio in media library, but I don’t see any photos.

The problem is only with brooklyn theme. When I change on another theme the media icons are showing correctly.

WP ver 3.9.1 Brooklyn theme ver. 2.5

UnitedThemes

Theme Support

We consider support as important as our theme development. If you need help, get all of your questions answered quickly with exclusive access to our dedicated support forum. It’s free and easy to use. If you have any pre-sales questions, please post them here in here and we will answer them promptly.

……………………………………………………………………….……………

Register for the United Themes Community

Support Forum
Register here
Find your Purchase Key

……………………………………………………………………….……………

We’ll see you on the inside,

United Themes Team

Default-user

I wrote on support forum, but nobody answer my question. I have to finish my website today.

UnitedThemes

Hi,

that’s because we are already in home time. However we are going to leave you an answer on the forums now.

Best Regards UT

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years
  • Mexico

Hello, I’m interested in buying this template but I would like to ask if does it have a template for single static pages?

Thanks!

UnitedThemes

Hi,

no it does not come with such a template.

Best Regards UT

  • Bought between 1 and 9 items
  • Exclusive Author
  • Has been a member for 5-6 years
  • Romania
silviu Purchased

Hi I whant the top menu to be always visible. it’s posible?

Thanks a lot

UnitedThemes

Theme Support

We consider support as important as our theme development. If you need help, get all of your questions answered quickly with exclusive access to our dedicated support forum. It’s free and easy to use. If you have any pre-sales questions, please post them here in here and we will answer them promptly.

……………………………………………………………………….……………

Register for the United Themes Community

Support Forum
Register here
Find your Purchase Key

……………………………………………………………………….……………

We’ll see you on the inside,

United Themes Team

  • Bought between 1 and 9 items
  • Exclusive Author
  • Has been a member for 5-6 years
  • Romania
silviu Purchased

Hi I whant to make the height of the first background image (paralax) a little smaller. I need it arrown 500px height. How can this be done? Thanks a lot

UnitedThemes

Theme Support

We consider support as important as our theme development. If you need help, get all of your questions answered quickly with exclusive access to our dedicated support forum. It’s free and easy to use. If you have any pre-sales questions, please post them here in here and we will answer them promptly.

……………………………………………………………………….……………

Register for the United Themes Community

Support Forum
Register here
Find your Purchase Key

……………………………………………………………………….……………

We’ll see you on the inside,

United Themes Team

Default-user
silviu Purchased

nothing happen there. no respone to a lot of questions

UnitedThemes

your post is 1 min old^^ keep the ball down!

  • Exclusive Author
  • Has been a member for 2-3 years
  • Sold between 10 000 and 50 000 dollars
  • Europe
  • Bought between 10 and 49 items
  • Referred between 200 and 499 users

I really like it, good work;

UnitedThemes

thanks

  • Has been a member for 0-1 years

My girlfriend purchased this theme and now I’m helping her to configure the site. I have set the theme with demo configuration however I cannot change the counters in the homepage. What s the file where are stored the follow counters values?

Twinkies Eaten 1270 Clients Worked With 75 Completed Projects 75 Winning Awards 4

The theme is nice and at the first sight I have thought to buy a liense also for me, but some parts are too hard to customize and poor documented.

UnitedThemes

Theme Support

We consider support as important as our theme development. If you need help, get all of your questions answered quickly with exclusive access to our dedicated support forum. It’s free and easy to use. If you have any pre-sales questions, please post them here in here and we will answer them promptly.

……………………………………………………………………….……………

Register for the United Themes Community

Support Forum
Register here
Find your Purchase Key

……………………………………………………………………….……………

We’ll see you on the inside,

United Themes Team

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