An introduction to support on Envato Market
- Envato staff look over every item before it can be sold on Envato Market.
- Technical items contain help files to introduce you to the item and its components.
- Authors can choose to support their items but this is optional and may vary.
Author support for this item
The author of this item, pixelgrade, will respond to buyers’ questions and provide limited support through their own support system.
Additional information from pixelgrade:
We live by making our clients happy and this Helpdesk aims to ensure your experience using our themes is as pleasant and easy as possible. That being said, please understand that we are not required to offer theme support, neither is this specifically included by the purchasing of our theme.
It’s important to understand that you buy the theme “as it is” and you need to adapt and use all the features at their best, instead of trying to simply change it to look or function different (which is also outside of this support scope).
Before opening a ticket please read our Full Support Policy »
Common WordPress Installation Issues
Missing style sheet error when installing the theme
A common issue that can occur with users new to installing WordPress themes is a “Broken theme and/or stylesheets missing” error message being displayed when trying to upload or activate the theme. This error message does not mean that the theme you have purchased is broken, it simply means it has been uploaded incorrectly. Luckily, there is a very easy fix.
When to contact Help Team
Authors are experts on their own items, but if you're having trouble using Envato Market you should come straight to Help Team.